MassMarkets
Overview
MCI is a leading Business Process Outsourcing (BPO) company that delivers tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and innovation, we are a trusted partner in the industry. We are seeking an Experienced Recruiter to manage high-volume hiring for our contact center. You will source, screen, and onboard top talent, and support employer branding and recruitment marketing efforts. Location : Tampa, FL Position Details
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Position Responsibilities
Manage full-cycle recruitment for contact center roles. Source candidates through job boards, social media, and referrals. Conduct interviews, assessments, and background checks. Coordinate with hiring managers to understand staffing needs. Maintain accurate recruitment records and reports. Support employer branding and recruitment marketing efforts. Ensure a positive candidate experience throughout the hiring process. Candidate Qualifications
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive and driven applicants are encouraged to apply. The ideal candidates are highly motivated and dedicated and should possess the following: Diploma or Bachelor's degree in Human Resources, Psychology, or a related field. 3+ years of recruitment experience in a BPO or high-volume environment. Strong sourcing, interviewing, and organizational skills. Familiarity with ATS and recruitment tools. Ability to manage multiple roles and deadlines. Conditions of Employment
All MCI Locations: Must be authorized to work in the country where the job is based. Must be willing to submit to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada) Compensation and Benefits
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI — Benefits
Paid Time Off: PTO and paid holidays. Incentives & Rewards: Cash bonuses and prizes (electronics, dream vacations, and more). Health Benefits: Medical, dental, and vision coverage after 60 days (MEC plans available after 30 days; options vary by location). Retirement Savings: Retirement programs where available. Disability Insurance: Short-term disability coverage. Life Insurance: Life insurance options. Supplemental Insurance: Accident and critical illness insurance. Career Growth: Focus on internal promotions and advancement opportunities. Paid Training: Learn new skills while earning a paycheck. Work Environment: Team-oriented culture with collaboration and engagement. Casual Dress Code: Comfortable workplace attire. Diversity, Equity & Inclusion
We embrace diversity and believe it benefits our employees, customers, and community. Employment at MCI is based on merit and qualifications. We provide a work environment free from discrimination and uphold equal opportunity principles. We will consider qualified applicants with criminal histories in a manner compliant with local and federal requirements. Additional Information
About MCI: We help customers address CX and DX challenges with industry-leading solutions, including BPO, staffing, contact center services, and IT services. MCI is a holding company for a diverse lineup of tech-enabled business services and operates multiple brands and locations globally. We reserve the right to revise this job description at any time; it is not a contract for employment and may be terminated by either party at any time.
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MCI is a leading Business Process Outsourcing (BPO) company that delivers tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and innovation, we are a trusted partner in the industry. We are seeking an Experienced Recruiter to manage high-volume hiring for our contact center. You will source, screen, and onboard top talent, and support employer branding and recruitment marketing efforts. Location : Tampa, FL Position Details
To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Position Responsibilities
Manage full-cycle recruitment for contact center roles. Source candidates through job boards, social media, and referrals. Conduct interviews, assessments, and background checks. Coordinate with hiring managers to understand staffing needs. Maintain accurate recruitment records and reports. Support employer branding and recruitment marketing efforts. Ensure a positive candidate experience throughout the hiring process. Candidate Qualifications
WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive and driven applicants are encouraged to apply. The ideal candidates are highly motivated and dedicated and should possess the following: Diploma or Bachelor's degree in Human Resources, Psychology, or a related field. 3+ years of recruitment experience in a BPO or high-volume environment. Strong sourcing, interviewing, and organizational skills. Familiarity with ATS and recruitment tools. Ability to manage multiple roles and deadlines. Conditions of Employment
All MCI Locations: Must be authorized to work in the country where the job is based. Must be willing to submit to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada) Compensation and Benefits
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI — Benefits
Paid Time Off: PTO and paid holidays. Incentives & Rewards: Cash bonuses and prizes (electronics, dream vacations, and more). Health Benefits: Medical, dental, and vision coverage after 60 days (MEC plans available after 30 days; options vary by location). Retirement Savings: Retirement programs where available. Disability Insurance: Short-term disability coverage. Life Insurance: Life insurance options. Supplemental Insurance: Accident and critical illness insurance. Career Growth: Focus on internal promotions and advancement opportunities. Paid Training: Learn new skills while earning a paycheck. Work Environment: Team-oriented culture with collaboration and engagement. Casual Dress Code: Comfortable workplace attire. Diversity, Equity & Inclusion
We embrace diversity and believe it benefits our employees, customers, and community. Employment at MCI is based on merit and qualifications. We provide a work environment free from discrimination and uphold equal opportunity principles. We will consider qualified applicants with criminal histories in a manner compliant with local and federal requirements. Additional Information
About MCI: We help customers address CX and DX challenges with industry-leading solutions, including BPO, staffing, contact center services, and IT services. MCI is a holding company for a diverse lineup of tech-enabled business services and operates multiple brands and locations globally. We reserve the right to revise this job description at any time; it is not a contract for employment and may be terminated by either party at any time.
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