Motion Recruitment
Overview
An innovative global talent advisory organization is seeking an experienced IT Support Specialist to join its growing internal technology team. Supporting a fast-paced, international environment, you’ll implement IT procedures, ensure seamless day-to-day operations, and provide high-quality support that enables the business to move quickly and securely. This is a unique opportunity to partner with a collaborative IT team, support a primarily macOS environment, and play a key role in strengthening processes, improving user experience, and championing best-in-class IT practices across the organization. Required Skills & Experience
Strong background administering macOS in enterprise environments Hands-on experience with MDM tools (Kandji or Jamf strongly preferred) Proficiency with both Mac and Windows 11 Experience supporting end users in Help Desk or IT Support roles Excellent verbal and written communication skills Ability to explain technical concepts clearly to non-technical users Strong time-management and prioritization skills Customer-focused, professional, and personable demeanor Desired Skills & Experience
Familiarity with Google Workspace & Chrome Browser management Experience with any of the following platforms : Zoom, Sophos Central, Meraki Networking, Okta, Office 365, FreshService Background operating in a mixed device environment Experience handling escalations and hardware lifecycle workflows Prior experience in environments requiring strong security and compliance What You Will Be Doing
Tech Breakdown 50% macOS / Windows troubleshooting & support 25% MDM (policies, profiles, configurations) 15% Hardware lifecycle coordination 10% Documentation & security compliance Daily Responsibilities
Serve as the primary point of contact for Desktop Support / Tier 1 issues Troubleshoot account access, applications, hardware, and peripheral issues Manage profiles, policies, and configurations within Kandji / Jamf Support and educate users on conference room and AV equipment Coordinate warranty repairs with Apple / Microsoft Escalate issues to Tier 2+ support when needed Maintain internal documentation and follow security / compliance requirements The Offer
Bonus eligibility Comprehensive medical, dental, and vision insurance Pension plan and wellness benefits Paid vacation time Hybrid schedule (3 days onsite) Professional development support Applicants must be currently authorized to work in the US on a full-time basis now and in the future LI-VG2
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An innovative global talent advisory organization is seeking an experienced IT Support Specialist to join its growing internal technology team. Supporting a fast-paced, international environment, you’ll implement IT procedures, ensure seamless day-to-day operations, and provide high-quality support that enables the business to move quickly and securely. This is a unique opportunity to partner with a collaborative IT team, support a primarily macOS environment, and play a key role in strengthening processes, improving user experience, and championing best-in-class IT practices across the organization. Required Skills & Experience
Strong background administering macOS in enterprise environments Hands-on experience with MDM tools (Kandji or Jamf strongly preferred) Proficiency with both Mac and Windows 11 Experience supporting end users in Help Desk or IT Support roles Excellent verbal and written communication skills Ability to explain technical concepts clearly to non-technical users Strong time-management and prioritization skills Customer-focused, professional, and personable demeanor Desired Skills & Experience
Familiarity with Google Workspace & Chrome Browser management Experience with any of the following platforms : Zoom, Sophos Central, Meraki Networking, Okta, Office 365, FreshService Background operating in a mixed device environment Experience handling escalations and hardware lifecycle workflows Prior experience in environments requiring strong security and compliance What You Will Be Doing
Tech Breakdown 50% macOS / Windows troubleshooting & support 25% MDM (policies, profiles, configurations) 15% Hardware lifecycle coordination 10% Documentation & security compliance Daily Responsibilities
Serve as the primary point of contact for Desktop Support / Tier 1 issues Troubleshoot account access, applications, hardware, and peripheral issues Manage profiles, policies, and configurations within Kandji / Jamf Support and educate users on conference room and AV equipment Coordinate warranty repairs with Apple / Microsoft Escalate issues to Tier 2+ support when needed Maintain internal documentation and follow security / compliance requirements The Offer
Bonus eligibility Comprehensive medical, dental, and vision insurance Pension plan and wellness benefits Paid vacation time Hybrid schedule (3 days onsite) Professional development support Applicants must be currently authorized to work in the US on a full-time basis now and in the future LI-VG2
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