HCA Healthcare
Join to apply for the
Provider Solution Specialist
role at
HCA Healthcare
We are seeking a Provider Solutions Specialist for our team to ensure that we continue to provide all patients with high quality, efficient care. This role supports providers in a healthcare setting with a balanced mix of customer service, project management, sales, leadership, training, and technology skills.
Overview The
Provider Solutions Specialist
is an integral role for HCA IT&S. The role works closely with providers and with an ecosystem of healthcare professionals across facilities and divisions to enhance the provider experience with technologies and optimize clinical workflows.
Responsibilities
Assist providers throughout the healthcare continuum from introduction to adoption and utilization of HCA technologies.
Ensure providers and staff have training and instruction on how to access and effectively utilize healthcare technologies.
Respond to, triage, and coordinate provider support needs for seamless service delivery.
Maintain collaborative relationships across business units and communicate provider technology enablers.
Understand the dynamic landscape of Health IT, digital access points, and common clinical workflows.
Support
Implementation/Change Management: assist in implementation and support of systems and technologies deployed to physicians and physician offices; participate in projects affecting physicians; ensure adherence to standards and guidelines.
Support Requests: proactively identify physician support needs; provide technology support to facility-based and referring physicians; coordinate service requests and incident resolutions; document interactions and confirm needs are met.
Access & Security: manage provider access, confidentiality, and compliance; conduct or assist with access reviews and audits.
Provider Utilization: track and enhance provider use of HCA technologies; provide on-site training and elbow support.
Partnerships: contribute to division and facility strategic planning related to physician product lines; liaison for new provider-related applications.
Training
Plan, develop, track, and deliver training for providers, hospital partners, and physician office staff on new and current applications and workflows.
Develop and customize educational materials for HCA IT&S solutions; deliver trainings and demos; train-the-trainer approaches as needed.
Deliver presentations and trainings across multiple settings; adapt to audience and technology to meet needs.
Develop testing procedures, conduct pilot trainings, and provide feedback to project leads.
Learn application functionality to effectively teach others how to install and use applications on their devices.
Customer Service
Partner with facility and division colleagues to enable a successful physician experience and improved customer service interactions.
Communicate effectively with customers with confidence and patience; follow up after issue resolution to close the service loop.
Seek feedback to identify areas for improvement and manage commitments to customers.
Knowledge, Skills, and Abilities
Organizational skills; ability to organize and prioritize tasks; attention to detail; flexibility to adapt to change.
Leadership, professional demeanor, self-motivation, and goal orientation.
Strong communication with clinical and IT personnel, including customer-facing teaching abilities.
Relationship building with facility leadership, physicians, and end-users; ability to work collaboratively with others.
Problem solving; ability to handle multiple duties and understand clinical workflows and how systems are used in physician practices.
Clinical/Technical expertise with experience supporting clinical applications and using clinical information systems.
Belief that technology improves patient care and the ability to translate that into tools for caregivers.
Education & Experience
College graduate or advanced coursework or related experience.
Three years of previous experience in a healthcare-related field preferred.
Occasional travel required.
About ITG ITG transforms healthcare and provides information technology strategy, support, and solutions to move healthcare forward. Our facilities span 20+ states and the United Kingdom. We are committed to ethical practice and supporting patient care.
HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute multiple times.
If you find this opportunity compelling, apply for our Provider Solution Specialist opening. We promptly review all applications and highly qualified candidates may be contacted by a team member. We are interviewing — apply today!
Equal Opportunity We are an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Note:
Eligibility for benefits may vary by location.
Location information and salary ranges are included for reference and may vary by location.
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Provider Solution Specialist
role at
HCA Healthcare
We are seeking a Provider Solutions Specialist for our team to ensure that we continue to provide all patients with high quality, efficient care. This role supports providers in a healthcare setting with a balanced mix of customer service, project management, sales, leadership, training, and technology skills.
Overview The
Provider Solutions Specialist
is an integral role for HCA IT&S. The role works closely with providers and with an ecosystem of healthcare professionals across facilities and divisions to enhance the provider experience with technologies and optimize clinical workflows.
Responsibilities
Assist providers throughout the healthcare continuum from introduction to adoption and utilization of HCA technologies.
Ensure providers and staff have training and instruction on how to access and effectively utilize healthcare technologies.
Respond to, triage, and coordinate provider support needs for seamless service delivery.
Maintain collaborative relationships across business units and communicate provider technology enablers.
Understand the dynamic landscape of Health IT, digital access points, and common clinical workflows.
Support
Implementation/Change Management: assist in implementation and support of systems and technologies deployed to physicians and physician offices; participate in projects affecting physicians; ensure adherence to standards and guidelines.
Support Requests: proactively identify physician support needs; provide technology support to facility-based and referring physicians; coordinate service requests and incident resolutions; document interactions and confirm needs are met.
Access & Security: manage provider access, confidentiality, and compliance; conduct or assist with access reviews and audits.
Provider Utilization: track and enhance provider use of HCA technologies; provide on-site training and elbow support.
Partnerships: contribute to division and facility strategic planning related to physician product lines; liaison for new provider-related applications.
Training
Plan, develop, track, and deliver training for providers, hospital partners, and physician office staff on new and current applications and workflows.
Develop and customize educational materials for HCA IT&S solutions; deliver trainings and demos; train-the-trainer approaches as needed.
Deliver presentations and trainings across multiple settings; adapt to audience and technology to meet needs.
Develop testing procedures, conduct pilot trainings, and provide feedback to project leads.
Learn application functionality to effectively teach others how to install and use applications on their devices.
Customer Service
Partner with facility and division colleagues to enable a successful physician experience and improved customer service interactions.
Communicate effectively with customers with confidence and patience; follow up after issue resolution to close the service loop.
Seek feedback to identify areas for improvement and manage commitments to customers.
Knowledge, Skills, and Abilities
Organizational skills; ability to organize and prioritize tasks; attention to detail; flexibility to adapt to change.
Leadership, professional demeanor, self-motivation, and goal orientation.
Strong communication with clinical and IT personnel, including customer-facing teaching abilities.
Relationship building with facility leadership, physicians, and end-users; ability to work collaboratively with others.
Problem solving; ability to handle multiple duties and understand clinical workflows and how systems are used in physician practices.
Clinical/Technical expertise with experience supporting clinical applications and using clinical information systems.
Belief that technology improves patient care and the ability to translate that into tools for caregivers.
Education & Experience
College graduate or advanced coursework or related experience.
Three years of previous experience in a healthcare-related field preferred.
Occasional travel required.
About ITG ITG transforms healthcare and provides information technology strategy, support, and solutions to move healthcare forward. Our facilities span 20+ states and the United Kingdom. We are committed to ethical practice and supporting patient care.
HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute multiple times.
If you find this opportunity compelling, apply for our Provider Solution Specialist opening. We promptly review all applications and highly qualified candidates may be contacted by a team member. We are interviewing — apply today!
Equal Opportunity We are an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Note:
Eligibility for benefits may vary by location.
Location information and salary ranges are included for reference and may vary by location.
#J-18808-Ljbffr