Hilton
Guest Service Manager - Hampton Inn & Suites N. Charleston/University Blvd.
Hilton, North Charleston, South Carolina, United States, 29405
Guest Service Manager - Hampton Inn & Suites N. Charleston/University Blvd.
A Guest Service Manager is responsible for managing the Guest Services operations in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.
What will I be doing?
Manage all Guest Service operations including guest luggage, package storage and delivery, message delivery, valet and parking services, gratuity distribution, systems management, budget and forecasting, department management, policy and procedure implementation and enforcement, and meeting participation and facilitation.
Oversee daily operations in all Guest Services departments.
Manage administrative projects and ensure adherence to established quality standards.
Monitor and develop team member performance, including supervision, scheduling, counseling, evaluations, and recognition.
Monitor and assess service and satisfaction trends, evaluate and address issues, and implement improvements.
Recruit, interview, and train team members.
What are we looking for?
Demonstrated values: Hospitality, Integrity, Leadership, Teamwork, Ownership, and Now.
Key attributes: Quality, Productivity, Dependability, Customer Focus, Adaptability.
What will it be like to work for Hilton? Hilton is the leading global hospitality company, offering guests the finest experiences across a wide portfolio of hotels and resorts. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable experiences worldwide. Our amazing Team Members are at the heart of it all.
Work Locations Hampton Inn & Suites North Charleston/Univ Blvd
Schedule Full-time
Brand Hampton by Hilton
Job Category Guest Services, Operations, and Front Office
Seniority Level Mid-Senior level
Employment Type Full-time
Job Function Other
Industries Hospitality
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What will I be doing?
Manage all Guest Service operations including guest luggage, package storage and delivery, message delivery, valet and parking services, gratuity distribution, systems management, budget and forecasting, department management, policy and procedure implementation and enforcement, and meeting participation and facilitation.
Oversee daily operations in all Guest Services departments.
Manage administrative projects and ensure adherence to established quality standards.
Monitor and develop team member performance, including supervision, scheduling, counseling, evaluations, and recognition.
Monitor and assess service and satisfaction trends, evaluate and address issues, and implement improvements.
Recruit, interview, and train team members.
What are we looking for?
Demonstrated values: Hospitality, Integrity, Leadership, Teamwork, Ownership, and Now.
Key attributes: Quality, Productivity, Dependability, Customer Focus, Adaptability.
What will it be like to work for Hilton? Hilton is the leading global hospitality company, offering guests the finest experiences across a wide portfolio of hotels and resorts. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable experiences worldwide. Our amazing Team Members are at the heart of it all.
Work Locations Hampton Inn & Suites North Charleston/Univ Blvd
Schedule Full-time
Brand Hampton by Hilton
Job Category Guest Services, Operations, and Front Office
Seniority Level Mid-Senior level
Employment Type Full-time
Job Function Other
Industries Hospitality
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