Sherwin-Williams
Store Customer Service Specialist
Sherwin-Williams, Smithfield, North Carolina, United States, 27577
Store Customer Service Specialist
Join to apply for the Store Customer Service Specialist role at Sherwin-Williams.
Base Pay Range 17.50/hr - 17.50/hr
Job Description This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. They also promptly resolve any customer concerns, maintain high quality and visual standards, and consistently achieve sales goals.
Job duties involve contact with customers, including minors, and access to cash and other payment methods. The company requires a criminal history review to protect its operations and the safety of customers, staff, employees, vendors, contractors, and the public.
The selected candidate will work at Store #2524, located at 932 N. Bright Leaf Blvd, Smithfield, NC, 27577. This is a full-time position of up to 40 hours per week, with a starting salary of 17.50/hour.
Responsibilities
Ensure high levels of customer satisfaction through excellent sales service
Assist customers in person and over the phone by determining needs and presenting appropriate products and services
Build productive trust relationships with wholesale and retail customers
Process sales transactions accurately and consistently with policies and procedures
Follow and achieve sales goals on a monthly, quarterly, and yearly basis
Maintain precise work order files and formulas
Pull appropriate products from the sales floor or warehouse
Tint and mix products, as needed, to customer specifications
Stock shelves and set up displays
Clean store equipment
Load/unload delivery trucks
Assist in making deliveries, as needed
Maintain in-stock and presentable condition of assigned areas
Remain knowledgeable on products offered and discuss available options
Comply with inventory control procedures
Suggest ways to improve sales
Minimum Requirements
Must be at least 18 years of age
Must be legally authorized to work in the country of employment without requiring sponsorship for employment work visa status now or in the future
Must have a valid, unrestricted Driver’s License
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
Preferred Qualifications
High School diploma or GED
At least 1 year experience in a delivery, retail, or customer service position
Previous work experience selling paint and paint related products
Previous work experience operating tinting and mixing equipment
Ability to read, write, comprehend, and communicate in more than one language
Ability to read, write, comprehend, and communicate in Spanish
Seniority Level Entry level
Employment Type Full-time
Job Function Sales and Customer Service
Industry Chemical Manufacturing and Manufacturing
Equal Employment Opportunity Statement Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract. As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans. Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information during the application process.
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Base Pay Range 17.50/hr - 17.50/hr
Job Description This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. They also promptly resolve any customer concerns, maintain high quality and visual standards, and consistently achieve sales goals.
Job duties involve contact with customers, including minors, and access to cash and other payment methods. The company requires a criminal history review to protect its operations and the safety of customers, staff, employees, vendors, contractors, and the public.
The selected candidate will work at Store #2524, located at 932 N. Bright Leaf Blvd, Smithfield, NC, 27577. This is a full-time position of up to 40 hours per week, with a starting salary of 17.50/hour.
Responsibilities
Ensure high levels of customer satisfaction through excellent sales service
Assist customers in person and over the phone by determining needs and presenting appropriate products and services
Build productive trust relationships with wholesale and retail customers
Process sales transactions accurately and consistently with policies and procedures
Follow and achieve sales goals on a monthly, quarterly, and yearly basis
Maintain precise work order files and formulas
Pull appropriate products from the sales floor or warehouse
Tint and mix products, as needed, to customer specifications
Stock shelves and set up displays
Clean store equipment
Load/unload delivery trucks
Assist in making deliveries, as needed
Maintain in-stock and presentable condition of assigned areas
Remain knowledgeable on products offered and discuss available options
Comply with inventory control procedures
Suggest ways to improve sales
Minimum Requirements
Must be at least 18 years of age
Must be legally authorized to work in the country of employment without requiring sponsorship for employment work visa status now or in the future
Must have a valid, unrestricted Driver’s License
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
Preferred Qualifications
High School diploma or GED
At least 1 year experience in a delivery, retail, or customer service position
Previous work experience selling paint and paint related products
Previous work experience operating tinting and mixing equipment
Ability to read, write, comprehend, and communicate in more than one language
Ability to read, write, comprehend, and communicate in Spanish
Seniority Level Entry level
Employment Type Full-time
Job Function Sales and Customer Service
Industry Chemical Manufacturing and Manufacturing
Equal Employment Opportunity Statement Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract. As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans. Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information during the application process.
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