Pace® Labs
Join our mission to continuously move science forward and advance all aspects of our business to improve the health and safety of our communities and lives.
Shift
Monday through Friday, 8:00 AM - 5:00 PM.
Summary This is a full-time, remote Client Project Coordinator 2 position supporting our St. Rose, LA, site Monday through Friday, 8:00 a.m. - 5:00 p.m. The ideal candidate must reside in Louisiana or Alabama.
Compensation: $18.00 per hour.
Essential Functions
Oversee, review, complete, and process various project management forms, documents, databases, and related materials and information.
Act as a liaison regarding client project needs and provide guidance and suggested actions to the rest of the Pace team to ensure a successful project set up.
Assist with more complex projects involving client contact, verification of accurate check-in of samples, monitor status of analysis, provide response to client inquiries, and invoice client; as determined by supervisor.
Direct client calls and requests to the appropriate project manager for follow-up.
Schedule and enter bottle orders into the container order system based on the client's sample needs.
Set up accounts and account pricing within the Laboratory Information Management System (LIMS) and ensure account information is up to date.
Review login dashboard and update information and confirmations as necessary.
Ensure approved reporting styles are applied to analytical reports.
Assist with developing or participating in project management or cross‑functional project or program objectives, which include proposed budgets, timelines, materials, personnel, and other project requirements; receive direction and present information to management.
Interpret and apply department policies and procedures, and assist with applicable laws, rules, and regulations; receive guidance with these areas as needed.
Provide project management to low‑dollar, high‑transaction accounts or internal programs such as interregional or external sub‑work; as needed.
Contribute to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team.
Promote and support the overall mission of Pace by demonstrating courteous and cooperative behavior when interacting with customers and staff; act in a manner that promotes a harmonious and effective workplace environment.
Qualifications
Bachelor's degree in business administration, chemistry, biology, or a closely related field; AND three (3) years of customer service experience/support; OR an equivalent combination of education, training, and experience.
Required Knowledge and Skills
Principles, practices, and techniques of customer service.
Computer applications and systems related to the work.
Understanding of dealing with a variety of individuals from various socio‑economic, ethnic, and cultural backgrounds, occasionally where relations may be confrontational or strained.
Correct business English, including spelling, grammar, and punctuation.
Required Skills
Performing and providing professional‑level customer service in a variety of markets.
Training others in policies and procedures related to the work.
Preparing functional reports, correspondence, and other written materials.
Guiding oneself with little or no supervision and depending on oneself to get things done.
Using initiative and independent judgment within established organizational and department guidelines.
Using tact, discretion, and prudence in working with those contacted in the course of the work.
Contributing effectively to the accomplishment of team or work unit goals, objectives, and activities.
Establishing and maintaining effective working relationships with a variety of individuals contacted in the course of the work.
Working Environment Work is done remotely in a secure in‑home office setting. Work is subject to travel on rare occasions.
Benefits When you join Pace®, you commit to work that makes a positive impact on our communities and our world. We commit to supporting you with benefits and perks that make a positive impact on your life. Full‑time roles are eligible for our comprehensive benefits program which includes competitive salaries, medical, dental, vision, 401K retirement savings plan (100% vested immediately in the employer match), life, disability and voluntary benefits, paid time off for holiday, sick and vacation days, HSA, wellness program, flexible spending accounts, tuition reimbursement, Employee Assistance program, parental leave, optional legal coverage and ID theft.
Equal Opportunity Employer
Pace® provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, creed, color, religion, genetics, protected veteran status, national origin, sex, age, disability, marital status, sexual orientation, gender identity or expression, citizenship, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination layoff, recall, transfer, leaves of absence, compensation and training.
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Shift
Monday through Friday, 8:00 AM - 5:00 PM.
Summary This is a full-time, remote Client Project Coordinator 2 position supporting our St. Rose, LA, site Monday through Friday, 8:00 a.m. - 5:00 p.m. The ideal candidate must reside in Louisiana or Alabama.
Compensation: $18.00 per hour.
Essential Functions
Oversee, review, complete, and process various project management forms, documents, databases, and related materials and information.
Act as a liaison regarding client project needs and provide guidance and suggested actions to the rest of the Pace team to ensure a successful project set up.
Assist with more complex projects involving client contact, verification of accurate check-in of samples, monitor status of analysis, provide response to client inquiries, and invoice client; as determined by supervisor.
Direct client calls and requests to the appropriate project manager for follow-up.
Schedule and enter bottle orders into the container order system based on the client's sample needs.
Set up accounts and account pricing within the Laboratory Information Management System (LIMS) and ensure account information is up to date.
Review login dashboard and update information and confirmations as necessary.
Ensure approved reporting styles are applied to analytical reports.
Assist with developing or participating in project management or cross‑functional project or program objectives, which include proposed budgets, timelines, materials, personnel, and other project requirements; receive direction and present information to management.
Interpret and apply department policies and procedures, and assist with applicable laws, rules, and regulations; receive guidance with these areas as needed.
Provide project management to low‑dollar, high‑transaction accounts or internal programs such as interregional or external sub‑work; as needed.
Contribute to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team.
Promote and support the overall mission of Pace by demonstrating courteous and cooperative behavior when interacting with customers and staff; act in a manner that promotes a harmonious and effective workplace environment.
Qualifications
Bachelor's degree in business administration, chemistry, biology, or a closely related field; AND three (3) years of customer service experience/support; OR an equivalent combination of education, training, and experience.
Required Knowledge and Skills
Principles, practices, and techniques of customer service.
Computer applications and systems related to the work.
Understanding of dealing with a variety of individuals from various socio‑economic, ethnic, and cultural backgrounds, occasionally where relations may be confrontational or strained.
Correct business English, including spelling, grammar, and punctuation.
Required Skills
Performing and providing professional‑level customer service in a variety of markets.
Training others in policies and procedures related to the work.
Preparing functional reports, correspondence, and other written materials.
Guiding oneself with little or no supervision and depending on oneself to get things done.
Using initiative and independent judgment within established organizational and department guidelines.
Using tact, discretion, and prudence in working with those contacted in the course of the work.
Contributing effectively to the accomplishment of team or work unit goals, objectives, and activities.
Establishing and maintaining effective working relationships with a variety of individuals contacted in the course of the work.
Working Environment Work is done remotely in a secure in‑home office setting. Work is subject to travel on rare occasions.
Benefits When you join Pace®, you commit to work that makes a positive impact on our communities and our world. We commit to supporting you with benefits and perks that make a positive impact on your life. Full‑time roles are eligible for our comprehensive benefits program which includes competitive salaries, medical, dental, vision, 401K retirement savings plan (100% vested immediately in the employer match), life, disability and voluntary benefits, paid time off for holiday, sick and vacation days, HSA, wellness program, flexible spending accounts, tuition reimbursement, Employee Assistance program, parental leave, optional legal coverage and ID theft.
Equal Opportunity Employer
Pace® provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, creed, color, religion, genetics, protected veteran status, national origin, sex, age, disability, marital status, sexual orientation, gender identity or expression, citizenship, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination layoff, recall, transfer, leaves of absence, compensation and training.
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