Potbelly Sandwich Works
Join to apply for the
Shift Leader
role at
Potbelly Sandwich Works .
Pay Transparency: earn between $14.75 and $15.25 plus digital tips!* Potbelly Sandwich Shop is looking for friendly and outgoing people who enjoy working in a fast‑paced, friendly environment. We are where good vibes and great careers are a way of life! What started as a small antique store in 1977 has become a nationally recognized neighborhood sandwich shop with over 400 locations across the United States. But toasty sandwiches are only as good as the people behind them. Ready to join our growing Potbelly Nation?
Shift Leader Responsibilities
Lead a shift by managing and developing associates to execute outstanding product quality and customer service.
and control costs for each shift. Ensure security procedures are followed.
Ensure back‑of‑the‑house procedural standards are met.
Count drawers and follow proper daily cash handling procedures.
Prepare quality finished products efficiently.
Comply with health and safety standards for food, cleanliness, and safety.
Restock food line, chips, and cooler.
Clean tables, counters, floors, bathrooms, kitchen, and utensils; take out trash.
Operate cash register: handle, balance, and follow all cash handling procedures.
Effectively handle customer complaints and issues.
Other duties as assigned.
What’s In It For You
Competitive pay!
Medical, Dental & Vision Insurance
Domestic Partnership Benefits
Paid Parental Leave
FSA and HSA with Employer Contribution
Commuter Benefit Program
Retirement Savings 401(k) with company match
Employee Assistance Program
Paid Time Off
Discount Program
Flexible Work Schedule
Career growth opportunities
What You Bring To The Table
You want to delight customers with great food and good vibes.
You are friendly and customer service oriented.
You have strong written and verbal communication skills.
You enjoy problem‑solving.
You enjoy higher levels of noise from music, customer and employee traffic.
You love working in a fast‑paced environment.
You can manage potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish.
You can handle the heat of the kitchen – knife skills are a plus!
You’re at least 18 years old.
A minimum of 1 year supervisory experience in a restaurant or retail environment preferred.
You’re able to stand/walk for 8‑9 hours or as needed.
You’re able to lift up to 10 pounds frequently and up to 50 pounds occasionally.
Illinois applicants – all IL employees are required to become food safety certified within 30 days of employment.
As a requirement of the position, all Shift Leaders and Managers must be trained and pass a Food Safety Certification course. In Illinois, certification is required through the Illinois Department of Public Health; in all other states, certification is required through the National Restaurant Association (ServSafe), National Registry of Food Safety Professionals or the National Environmental Health Association (Prometric). If the Shift Leader or Manager fails to pass the certification requirements after two attempts, they will not be qualified to continue in a Shift Leader or Management capacity.
Potbelly cannot make guarantees about tip earnings.
At Potbelly, we are committed to creating a welcoming and respectful environment where individuals are valued for their unique perspectives, backgrounds, and strengths. All employment decisions are based on qualifications, merit, and business need.
We’re an equal‑opportunity employer. Each applicant will be considered for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, veteran status, or any other basis protected by applicable federal, state or local law.
Application Deadline: Applications must be submitted by 2/17/2026 to be considered for this position. The posting may close earlier if a suitable candidate is selected before the deadline.
#J-18808-Ljbffr
Shift Leader
role at
Potbelly Sandwich Works .
Pay Transparency: earn between $14.75 and $15.25 plus digital tips!* Potbelly Sandwich Shop is looking for friendly and outgoing people who enjoy working in a fast‑paced, friendly environment. We are where good vibes and great careers are a way of life! What started as a small antique store in 1977 has become a nationally recognized neighborhood sandwich shop with over 400 locations across the United States. But toasty sandwiches are only as good as the people behind them. Ready to join our growing Potbelly Nation?
Shift Leader Responsibilities
Lead a shift by managing and developing associates to execute outstanding product quality and customer service.
and control costs for each shift. Ensure security procedures are followed.
Ensure back‑of‑the‑house procedural standards are met.
Count drawers and follow proper daily cash handling procedures.
Prepare quality finished products efficiently.
Comply with health and safety standards for food, cleanliness, and safety.
Restock food line, chips, and cooler.
Clean tables, counters, floors, bathrooms, kitchen, and utensils; take out trash.
Operate cash register: handle, balance, and follow all cash handling procedures.
Effectively handle customer complaints and issues.
Other duties as assigned.
What’s In It For You
Competitive pay!
Medical, Dental & Vision Insurance
Domestic Partnership Benefits
Paid Parental Leave
FSA and HSA with Employer Contribution
Commuter Benefit Program
Retirement Savings 401(k) with company match
Employee Assistance Program
Paid Time Off
Discount Program
Flexible Work Schedule
Career growth opportunities
What You Bring To The Table
You want to delight customers with great food and good vibes.
You are friendly and customer service oriented.
You have strong written and verbal communication skills.
You enjoy problem‑solving.
You enjoy higher levels of noise from music, customer and employee traffic.
You love working in a fast‑paced environment.
You can manage potential allergens: peanut products, egg, dairy, gluten, soy, seafood and shellfish.
You can handle the heat of the kitchen – knife skills are a plus!
You’re at least 18 years old.
A minimum of 1 year supervisory experience in a restaurant or retail environment preferred.
You’re able to stand/walk for 8‑9 hours or as needed.
You’re able to lift up to 10 pounds frequently and up to 50 pounds occasionally.
Illinois applicants – all IL employees are required to become food safety certified within 30 days of employment.
As a requirement of the position, all Shift Leaders and Managers must be trained and pass a Food Safety Certification course. In Illinois, certification is required through the Illinois Department of Public Health; in all other states, certification is required through the National Restaurant Association (ServSafe), National Registry of Food Safety Professionals or the National Environmental Health Association (Prometric). If the Shift Leader or Manager fails to pass the certification requirements after two attempts, they will not be qualified to continue in a Shift Leader or Management capacity.
Potbelly cannot make guarantees about tip earnings.
At Potbelly, we are committed to creating a welcoming and respectful environment where individuals are valued for their unique perspectives, backgrounds, and strengths. All employment decisions are based on qualifications, merit, and business need.
We’re an equal‑opportunity employer. Each applicant will be considered for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, veteran status, or any other basis protected by applicable federal, state or local law.
Application Deadline: Applications must be submitted by 2/17/2026 to be considered for this position. The posting may close earlier if a suitable candidate is selected before the deadline.
#J-18808-Ljbffr