Snoqualmie Valley Health
Patient Access Manager
Snoqualmie Valley Health, Snoqualmie, Washington, United States, 98065
Job Title
Patient Access Manager
Position Summary The Patient Access Manager manages scheduling, registration, insurance verification and referral team members. They guide staff in meeting customers' needs consistent with the Snoqualmie Valley Health’s mission, vision, values and strategic plan. This role requires the ability to interact with patients with diverse cultural backgrounds. The Patient Access Manager assumes fiscal responsibility through preparation of unit budgets, serves as a liaison with medical staff and other personnel, promotes maximum growth and development of each employee, participates in strategic planning, both long and short term and assures patient advocacy.
Essential Functions Build Trust
Serves as role model with consistent focus on customer relationships
Provides feedback to stakeholders regarding positive and negative customer comments
Participates in customer satisfaction initiatives
Obsess Over Excellence
Ensure compliance with all federal, state and municipal laws, regulations and ordinances for assigned areas.
Promotes an organizational focus by establishing goals consistent with organizational goals, facilitating collaboration and coordination for interdepartmental problem‑solving and supporting new concepts that enhance the functioning of area operations
Maintains comprehensive knowledge of Medicare, Medicaid, commercial and managed care payors with specific knowledge of MCO payor contracts.
Has knowledge of electronic, web based, and vendor sponsored verification and eligibility systems.
Lead Innovation
Functions as a positive, creative and effective leader, actively participating in performance improvement activities and consulting in implementation of education programs.
Leads Change and supports spread of initiatives across multiple departments, balancing physician & clinic engagement with operational excellence
Experience with and ability to drive system‑wide strategies that leverage innovation and evidence‑based best practices to enhance access to care, streamline patient flow, and reduce barriers across all service lines.
Ability to establish and monitor KPIs to track and trend data to proactively identify any access bottlenecks and drive innovative improvement solutions across multiple service lines.
Deepen Connections
Creates an environment where patients feel valued and comfortable. Notices small things that enhance the patient experience (e.g., remembering preferences). Goes above and beyond to make patients feel special
Identifies safety concerns/ performs all job duties with sensitivity and attention to the age/development of the patient population(s) served.
Promotes environment that fosters self‑directed staff, assists employees to develop and contribute to the organization and applies human resources policies fairly and consistently.
Collaborates with managers and clinical/support services managers in cross‑functional process improvement, collaborative teamwork, open communication and problem solving to ensure the effective coordination and integration of services between units.
Interfaces w/ IPA’s, Medical Groups and other Review Organizations in resolving authorization and eligibility issues.
Qualifications
Required Education: Bachelor’s Degree Required
Required Experience: A minimum of 5 years’ experience in admissions management required in multi‑specialty and ambulatory surgical practices.
Skills Required
Hospitality Focused: Maintains composure in stressful situations and consistently delivers high standards of service. Understands and anticipates the needs of others.
Decision Trees and Template Design: Building and optimizing scheduling structures to streamline patient access.
Cross‑Functional Collaboration: Partnering with physicians, clinical operations leaders, and executive leadership.
Specialty Oversight: Understanding the nuances of specialty department workflows and taxonomy. Surgical Scheduling and prior authorization throughput and efficiencies.
Deep Functional Knowledge: with registration, scheduling, referrals, and insurance verification, and the flexibility to provide hands‑on support in any area during periods of high volume, staff shortages, or operational demands.
Work Environment
Office and clinical settings with potential exposure to patient care areas.
Flexibility to work extended hours as needed.
Physical Demands
Ability to work in a fast‑paced environment and handle multiple priorities.
May require occasional travel between facility locations.
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Benefits
Medical
Dental
Vision
Pharmacy
Health Reimbursement Account (HRA)
Life and AD&D
Retirement Plan
Employee Assistance Program (EAP)
Flexible Spending Account (FSA)
Travel Assistance & ID Theft Protection
Pet Insurance
Other Voluntary Benefits
Benefit Eligibility Requirements - Employees regularly scheduled at least 20 hours per week.
Employee Dependents - Your legal spouse or domestic partner; dependent children until age 26.
Waiting Period - 1st of the month from the date of hire.
Notes
The flu shot (during flu season) are required for employment, with exemptions available for valid medical or religious reasons.
Snoqualmie Valley Health is a drug‑free workplace. We complete drug screenings as a part of our onboarding process.
#J-18808-Ljbffr
Position Summary The Patient Access Manager manages scheduling, registration, insurance verification and referral team members. They guide staff in meeting customers' needs consistent with the Snoqualmie Valley Health’s mission, vision, values and strategic plan. This role requires the ability to interact with patients with diverse cultural backgrounds. The Patient Access Manager assumes fiscal responsibility through preparation of unit budgets, serves as a liaison with medical staff and other personnel, promotes maximum growth and development of each employee, participates in strategic planning, both long and short term and assures patient advocacy.
Essential Functions Build Trust
Serves as role model with consistent focus on customer relationships
Provides feedback to stakeholders regarding positive and negative customer comments
Participates in customer satisfaction initiatives
Obsess Over Excellence
Ensure compliance with all federal, state and municipal laws, regulations and ordinances for assigned areas.
Promotes an organizational focus by establishing goals consistent with organizational goals, facilitating collaboration and coordination for interdepartmental problem‑solving and supporting new concepts that enhance the functioning of area operations
Maintains comprehensive knowledge of Medicare, Medicaid, commercial and managed care payors with specific knowledge of MCO payor contracts.
Has knowledge of electronic, web based, and vendor sponsored verification and eligibility systems.
Lead Innovation
Functions as a positive, creative and effective leader, actively participating in performance improvement activities and consulting in implementation of education programs.
Leads Change and supports spread of initiatives across multiple departments, balancing physician & clinic engagement with operational excellence
Experience with and ability to drive system‑wide strategies that leverage innovation and evidence‑based best practices to enhance access to care, streamline patient flow, and reduce barriers across all service lines.
Ability to establish and monitor KPIs to track and trend data to proactively identify any access bottlenecks and drive innovative improvement solutions across multiple service lines.
Deepen Connections
Creates an environment where patients feel valued and comfortable. Notices small things that enhance the patient experience (e.g., remembering preferences). Goes above and beyond to make patients feel special
Identifies safety concerns/ performs all job duties with sensitivity and attention to the age/development of the patient population(s) served.
Promotes environment that fosters self‑directed staff, assists employees to develop and contribute to the organization and applies human resources policies fairly and consistently.
Collaborates with managers and clinical/support services managers in cross‑functional process improvement, collaborative teamwork, open communication and problem solving to ensure the effective coordination and integration of services between units.
Interfaces w/ IPA’s, Medical Groups and other Review Organizations in resolving authorization and eligibility issues.
Qualifications
Required Education: Bachelor’s Degree Required
Required Experience: A minimum of 5 years’ experience in admissions management required in multi‑specialty and ambulatory surgical practices.
Skills Required
Hospitality Focused: Maintains composure in stressful situations and consistently delivers high standards of service. Understands and anticipates the needs of others.
Decision Trees and Template Design: Building and optimizing scheduling structures to streamline patient access.
Cross‑Functional Collaboration: Partnering with physicians, clinical operations leaders, and executive leadership.
Specialty Oversight: Understanding the nuances of specialty department workflows and taxonomy. Surgical Scheduling and prior authorization throughput and efficiencies.
Deep Functional Knowledge: with registration, scheduling, referrals, and insurance verification, and the flexibility to provide hands‑on support in any area during periods of high volume, staff shortages, or operational demands.
Work Environment
Office and clinical settings with potential exposure to patient care areas.
Flexibility to work extended hours as needed.
Physical Demands
Ability to work in a fast‑paced environment and handle multiple priorities.
May require occasional travel between facility locations.
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Benefits
Medical
Dental
Vision
Pharmacy
Health Reimbursement Account (HRA)
Life and AD&D
Retirement Plan
Employee Assistance Program (EAP)
Flexible Spending Account (FSA)
Travel Assistance & ID Theft Protection
Pet Insurance
Other Voluntary Benefits
Benefit Eligibility Requirements - Employees regularly scheduled at least 20 hours per week.
Employee Dependents - Your legal spouse or domestic partner; dependent children until age 26.
Waiting Period - 1st of the month from the date of hire.
Notes
The flu shot (during flu season) are required for employment, with exemptions available for valid medical or religious reasons.
Snoqualmie Valley Health is a drug‑free workplace. We complete drug screenings as a part of our onboarding process.
#J-18808-Ljbffr