Quest Diagnostics Incorporated
Overview
Phlebotomy Supervisor - Houston, TX, Monday to Friday, 8:00 AM to 5:00 PM, with rotational weekends Pay range:
$59,000+ per year Salary offers are based on relevant skills, training, experience, education, and certifications obtained. Market and organizational factors are also considered. Eligible candidates may receive annual performance bonus compensation. Benefits information:
We offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Depending on whether the position is part-time or full-time, some benefits may include: Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours Best-in-class well-being programs Annual, no-cost health assessment program Blueprint for Wellness healthyMINDS mental health program Vacation and Health/Flex Time 6 Holidays plus 1 MyDay off FinFit financial coaching and services 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service Employee stock purchase plan Life and disability insurance, plus buy-up option Flexible Spending Accounts Annual incentive plans Matching gifts program Education assistance through MyQuest for Education Career advancement opportunities and so much more! Oversee functions of Patient Services that may include Mobile Phlebotomy, In-Office Phlebotomy and Patient Service Centers. The Supervisor will have responsibility for all activities of the function including but not limited to training of all personnel, daily operations and staffing of PSCs. Ensure maintenance of a safe, professional environment in all facilities supervised. Responsibilities
Responsible for daily operations of all assigned facilities, PSCs, mobile and in-office phlebotomy. Implements SOPs for phlebotomy services in accordance with Quest Diagnostics guidelines. Where applicable, ensures all Federal, State & local licensure requirements are met, working with the QA and Medical Director's offices. Ensures all Laboratory testing QA/QC documentation is complete and reviewed as required. Oversees safety, maintenance, and cleanliness of facilities (including upgrades, repairs, etc.). Performs site visits at all assigned PSCs/IOPs and mobile phlebotomy sites and documents findings. Performs QA audits. Site visits scheduled to provide adequate supervision. Relocate/open/close PSCs, IOPs and RRLs. Oversees inventory process for supervised facilities. Participates in the interview, selection and hiring of new employees. Responsible for training, coaching, supervision and development of staff. Monitors ongoing performance of employees; provides corrective action and counseling as required. Performs mid-year and annual performance appraisals. Holds regularly scheduled meetings for dissemination of information to staff. Ensures all employees meet requirements for driving on company business. Tracks/enters time/attendance of employees. Prepares schedules with minimal overtime for employees and maintains adequate coverage for all facilities. Prepares month-end reports. May perform training and onboarding of new Clients. Investigates/resolves customer complaints appropriately and effectively. Ensures Quest improvement and/or standardization initiatives are implemented. Assists in preparation of annual budget for areas of responsibility and maintains budget control. Supervisor participates to assure fiscal responsibilities, including cost containment, overtime management, and participation in standardization initiatives and capital expenditure needs assessments. Participates on process improvement teams or other initiatives to meet management objectives. Organizes and leads projects within the workgroup and with cross-functional groups. May be required to give presentations. Demonstrates and lives the Values of Quest Diagnostics. All other duties as assigned within scope of the position. Qualifications
Required Work Experience: Minimum two years’ prior supervisory or demonstrated leadership experience Minimum five years' experience in phlebotomy, laboratory or other healthcare environments Preferred Work Experience: Customer service in a retail or service environment preferred. Physical and Mental Requirements
Extensive use of phone and PC Prolonged standing/sitting Fine dexterity with hands/steadiness Able to lift up to 25 pounds; may occasionally need to lift 40 pounds; carrying up to 15 pounds for several minutes at a time Talking Vision - requires constant mental visual attention to details Walking Balancing Bending/Kneeling Pushing/Pulling Reaching/Twisting Knowledge
The position requires the ability to effectively communicate in English. Skills
Must be flexible and available based on staffing requirements; weekends, holidays, on-call and overtime. Must have valid driver's license and clean driving record. Demonstrates good organization, communication, and interpersonal skills; able to manage concerns of patients and employees in a professional manner. Capable of handling multiple priorities in a high-volume setting. Proficient PC skills including experience using MS Office applications. Must be able to make decisions based on established procedures and exercise independent, sound judgment. Must be able to manage individuals in multiple geographies/locations Position requires travel. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.
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Phlebotomy Supervisor - Houston, TX, Monday to Friday, 8:00 AM to 5:00 PM, with rotational weekends Pay range:
$59,000+ per year Salary offers are based on relevant skills, training, experience, education, and certifications obtained. Market and organizational factors are also considered. Eligible candidates may receive annual performance bonus compensation. Benefits information:
We offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Depending on whether the position is part-time or full-time, some benefits may include: Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours Best-in-class well-being programs Annual, no-cost health assessment program Blueprint for Wellness healthyMINDS mental health program Vacation and Health/Flex Time 6 Holidays plus 1 MyDay off FinFit financial coaching and services 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service Employee stock purchase plan Life and disability insurance, plus buy-up option Flexible Spending Accounts Annual incentive plans Matching gifts program Education assistance through MyQuest for Education Career advancement opportunities and so much more! Oversee functions of Patient Services that may include Mobile Phlebotomy, In-Office Phlebotomy and Patient Service Centers. The Supervisor will have responsibility for all activities of the function including but not limited to training of all personnel, daily operations and staffing of PSCs. Ensure maintenance of a safe, professional environment in all facilities supervised. Responsibilities
Responsible for daily operations of all assigned facilities, PSCs, mobile and in-office phlebotomy. Implements SOPs for phlebotomy services in accordance with Quest Diagnostics guidelines. Where applicable, ensures all Federal, State & local licensure requirements are met, working with the QA and Medical Director's offices. Ensures all Laboratory testing QA/QC documentation is complete and reviewed as required. Oversees safety, maintenance, and cleanliness of facilities (including upgrades, repairs, etc.). Performs site visits at all assigned PSCs/IOPs and mobile phlebotomy sites and documents findings. Performs QA audits. Site visits scheduled to provide adequate supervision. Relocate/open/close PSCs, IOPs and RRLs. Oversees inventory process for supervised facilities. Participates in the interview, selection and hiring of new employees. Responsible for training, coaching, supervision and development of staff. Monitors ongoing performance of employees; provides corrective action and counseling as required. Performs mid-year and annual performance appraisals. Holds regularly scheduled meetings for dissemination of information to staff. Ensures all employees meet requirements for driving on company business. Tracks/enters time/attendance of employees. Prepares schedules with minimal overtime for employees and maintains adequate coverage for all facilities. Prepares month-end reports. May perform training and onboarding of new Clients. Investigates/resolves customer complaints appropriately and effectively. Ensures Quest improvement and/or standardization initiatives are implemented. Assists in preparation of annual budget for areas of responsibility and maintains budget control. Supervisor participates to assure fiscal responsibilities, including cost containment, overtime management, and participation in standardization initiatives and capital expenditure needs assessments. Participates on process improvement teams or other initiatives to meet management objectives. Organizes and leads projects within the workgroup and with cross-functional groups. May be required to give presentations. Demonstrates and lives the Values of Quest Diagnostics. All other duties as assigned within scope of the position. Qualifications
Required Work Experience: Minimum two years’ prior supervisory or demonstrated leadership experience Minimum five years' experience in phlebotomy, laboratory or other healthcare environments Preferred Work Experience: Customer service in a retail or service environment preferred. Physical and Mental Requirements
Extensive use of phone and PC Prolonged standing/sitting Fine dexterity with hands/steadiness Able to lift up to 25 pounds; may occasionally need to lift 40 pounds; carrying up to 15 pounds for several minutes at a time Talking Vision - requires constant mental visual attention to details Walking Balancing Bending/Kneeling Pushing/Pulling Reaching/Twisting Knowledge
The position requires the ability to effectively communicate in English. Skills
Must be flexible and available based on staffing requirements; weekends, holidays, on-call and overtime. Must have valid driver's license and clean driving record. Demonstrates good organization, communication, and interpersonal skills; able to manage concerns of patients and employees in a professional manner. Capable of handling multiple priorities in a high-volume setting. Proficient PC skills including experience using MS Office applications. Must be able to make decisions based on established procedures and exercise independent, sound judgment. Must be able to manage individuals in multiple geographies/locations Position requires travel. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.
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