Human Interest
Human Interest is on a mission to ensure that people in all lines of work have access to retirement benefits.
Nearly half of all working Americans are not saving enough for their future. Too often it’s because they are employed by a company that doesn’t offer a retirement plan. Human Interest is changing that by making it affordable and accessible for small and medium-sized businesses to offer employees a path to financial independence through retirement savings.
We’re a high-growth tech company changing the retirement industry. We’ve raised more than $700M in primary and secondary financings and are backed by a number of investors. Most recently, this includes funding from Marshall Wace and Baillie Gifford, as well as top investors such as BlackRock, TPG (The Rise Fund), SoftBank, Glynn Capital, NewView Capital, USVP, Wing, Uncork, and more.
About the role
As a Bilingual Customer Support Associate at Human Interest, you are the frontline face of the company, providing top-tier support to our diverse customer base. Every day, you leverage your bilingual skills to assist customers in both English and Spanish, ensuring they maximize our retirement savings platform. You love solving problems, thrive in a fast-paced environment, and take pride in delivering exceptional service. Customer Support Associates benefit from a developed and defined customer support career ladder which includes opportunities to grow into other roles within the organization. Responsibilities
Manage a steady volume of inbound customer inquiries, primarily through phone, live chat, and email conversations Utilize bilingual skills to communicate effectively with English- and Spanish-speaking customers Work cross-functionally with internal and external partners to solve customer issues Service a geographically diverse customer base Work in a fast-paced evolving startup environment Manage follow-ups with customers as required Help other areas of the organization when needed Manage performance to company set standards and adhere to a workforce management schedule Qualifications
Fluency in both English and Spanish (written and verbal) is required 1+ years of experience in a customer facing role (customer support or account management/call center experience) preferred but not required, or commensurate college experience Passion for serving customers Strong organizational skills; able to juggle multiple tasks with varying deadlines and stakeholders Ability to communicate with confidence, professionalism and empathy over the phone and through email Composure in high-stress situations with empathy for customers Meticulous attention to detail Ability to be highly productive and organized in an elevated-noise, open-office environment Where you will work
Located in our Lindon, Utah office (Monday-Thursday) with the flexibility to work remotely on Fridays Standard Monday-Friday work schedule with no weekends or evenings This is a full time position 40 hours a week We accept Customer Support Associate applications on an ongoing basis. Growth and opportunity
The Customer Support Associate role at Human Interest is an excellent entry point for someone looking to start or change their career. We do not require Customer Support Associate I candidates to have 401(k) experience. Instead, we hire and train individuals who demonstrate a passion for customer success and an eagerness to learn. Through ongoing training and upskilling, employees have the opportunity to progress through six steps of the CSS role. While each employee's trajectory is individualized, someone can easily progress through all steps if they are committed to their ongoing development. Each new step brings increasing responsibility, a better understanding of 401(k) and our product, as well as a pay increase. After working your way up through the CS Career Ladder, Customer Support Associates may be considered for more advanced roles such as account manager or enablement manager. Why you will love working at Human Interest
Mission
- Highly collaborative startup dedicated to supporting employee engagement and growth. It’s an opportunity to help solve one of the biggest unsolved problems in America: saving for retirement. Culture
- Our operating principles define how we come together as a team to do our work. They reflect Human Interest’s view on what’s important and what’s right. Documenting this core aspect of our culture helps employees make good decisions and helps candidates evaluate whether they will thrive at Human Interest. Customer obsession Long-term orientation Autonomous and accountable teams An escalating bar for talent and performance Compensation and Benefits
Base salary for this position spans $18 - $21 per hour. The salary is based on relevant job-related skills and experience. Base salary is one component of the Total Rewards package. All employees are offered a robust suite of physical, financial and mental wellness benefits. Benefits
A great 401(k) plan with employer match up to 4% (immediately vested) and $0 plan fees Health, dental, and vision insurance Generous PTO and parental leave Additional benefits to support financial wellness and mental health Employee Resource Groups and opportunities for team events and offsites Awards and culture statements
We’re a great place to work (awards and accolades): Certified as a Great Place To Work® (2023-2025) Fortune Best Place to Work in the Bay Area (2024) Best Places to Work by Built In (2023-2024) America’s Best Startup Employers by Forbes (2020-2022, 2024) A Top Company by Y Combinator (2020-2023) Inc. Fastest Growing Companies (2021) Human Interest is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran or military status, pregnancy, or any other characteristics protected under federal, state, or local laws. We are committed to making every stage of our application process fully accessible to all individuals. If you need a reasonable accommodation at any point in the process, please let us know at applicantaccommodations@humaninterest.com. Please note Human Interest does not accept unsolicited resumes from any source other than directly from candidates. We will not consider resumes from vendors including and without limitation search firms, staffing agencies, fee-based referral services, and recruiting agencies. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records. We comply with CCAP guidelines.
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As a Bilingual Customer Support Associate at Human Interest, you are the frontline face of the company, providing top-tier support to our diverse customer base. Every day, you leverage your bilingual skills to assist customers in both English and Spanish, ensuring they maximize our retirement savings platform. You love solving problems, thrive in a fast-paced environment, and take pride in delivering exceptional service. Customer Support Associates benefit from a developed and defined customer support career ladder which includes opportunities to grow into other roles within the organization. Responsibilities
Manage a steady volume of inbound customer inquiries, primarily through phone, live chat, and email conversations Utilize bilingual skills to communicate effectively with English- and Spanish-speaking customers Work cross-functionally with internal and external partners to solve customer issues Service a geographically diverse customer base Work in a fast-paced evolving startup environment Manage follow-ups with customers as required Help other areas of the organization when needed Manage performance to company set standards and adhere to a workforce management schedule Qualifications
Fluency in both English and Spanish (written and verbal) is required 1+ years of experience in a customer facing role (customer support or account management/call center experience) preferred but not required, or commensurate college experience Passion for serving customers Strong organizational skills; able to juggle multiple tasks with varying deadlines and stakeholders Ability to communicate with confidence, professionalism and empathy over the phone and through email Composure in high-stress situations with empathy for customers Meticulous attention to detail Ability to be highly productive and organized in an elevated-noise, open-office environment Where you will work
Located in our Lindon, Utah office (Monday-Thursday) with the flexibility to work remotely on Fridays Standard Monday-Friday work schedule with no weekends or evenings This is a full time position 40 hours a week We accept Customer Support Associate applications on an ongoing basis. Growth and opportunity
The Customer Support Associate role at Human Interest is an excellent entry point for someone looking to start or change their career. We do not require Customer Support Associate I candidates to have 401(k) experience. Instead, we hire and train individuals who demonstrate a passion for customer success and an eagerness to learn. Through ongoing training and upskilling, employees have the opportunity to progress through six steps of the CSS role. While each employee's trajectory is individualized, someone can easily progress through all steps if they are committed to their ongoing development. Each new step brings increasing responsibility, a better understanding of 401(k) and our product, as well as a pay increase. After working your way up through the CS Career Ladder, Customer Support Associates may be considered for more advanced roles such as account manager or enablement manager. Why you will love working at Human Interest
Mission
- Highly collaborative startup dedicated to supporting employee engagement and growth. It’s an opportunity to help solve one of the biggest unsolved problems in America: saving for retirement. Culture
- Our operating principles define how we come together as a team to do our work. They reflect Human Interest’s view on what’s important and what’s right. Documenting this core aspect of our culture helps employees make good decisions and helps candidates evaluate whether they will thrive at Human Interest. Customer obsession Long-term orientation Autonomous and accountable teams An escalating bar for talent and performance Compensation and Benefits
Base salary for this position spans $18 - $21 per hour. The salary is based on relevant job-related skills and experience. Base salary is one component of the Total Rewards package. All employees are offered a robust suite of physical, financial and mental wellness benefits. Benefits
A great 401(k) plan with employer match up to 4% (immediately vested) and $0 plan fees Health, dental, and vision insurance Generous PTO and parental leave Additional benefits to support financial wellness and mental health Employee Resource Groups and opportunities for team events and offsites Awards and culture statements
We’re a great place to work (awards and accolades): Certified as a Great Place To Work® (2023-2025) Fortune Best Place to Work in the Bay Area (2024) Best Places to Work by Built In (2023-2024) America’s Best Startup Employers by Forbes (2020-2022, 2024) A Top Company by Y Combinator (2020-2023) Inc. Fastest Growing Companies (2021) Human Interest is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran or military status, pregnancy, or any other characteristics protected under federal, state, or local laws. We are committed to making every stage of our application process fully accessible to all individuals. If you need a reasonable accommodation at any point in the process, please let us know at applicantaccommodations@humaninterest.com. Please note Human Interest does not accept unsolicited resumes from any source other than directly from candidates. We will not consider resumes from vendors including and without limitation search firms, staffing agencies, fee-based referral services, and recruiting agencies. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records. We comply with CCAP guidelines.
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