NextGen | GTA: A Kelly Telecom Company
Role Overview
We are seeking a highly skilled
RAN Customer Support Engineer
to act as an on?site
Resident Engineer . This is a hands?on technical role requiring recent, direct experience with
Nokia RAN equipment and tools , particularly
Airscale and FlexiZone solutions . The candidate will support ongoing operations, troubleshoot issues, and implement network upgrades and changes. Key Responsibilities Perform first?level troubleshooting and response for anomalies on Nokia RAN elements. Raise and manage support tickets with the Care team for unresolved issues. Execute network activities, migrations, upgrades, and change requests on behalf of the customer. Prepare or review Methods of Procedure (MOPs). Participate in Operational Readiness Testing (ORT) and Acceptance Testing Procedures (ATP). Generate and provide incident and KPI reports as required by the statement of work. Maintain detailed documentation of network configurations, changes, and updates. Provide technical support to end?users and stakeholders. Lead and guide contractors and BSS engineers during installation and integration of telecom equipment. Conduct feature testing and product launches as required.
Required Experience & Skills
Recent experience (within 2 years) working with Nokia RAN technologies and systems. Bachelors degree or equivalent work experience (5+ years). Hands?on O&M experience with Airscale and FlexiZone (Indoor & Outdoor) BTS site solutions. Proficiency with BTS Element Manager tools: Web User Interface BTS Site Manager BTS CLI
Familiarity with troubleshooting and tracing tools such as:
Emil Toolkit DCAP UTF 5G Toolkit
Expertise with OSS Mantra applications, including:
CM Operation Manager CM Editor Workflow Tool Software Manager Monitor Application
Experience using the Documentation Portal (Discovery Documentation Center). Excellent communication and stakeholder engagement abilities. Able to work independently and efficiently within a customer?facing environment. Proven ability to lead technical teams on?site.
Benefits
Health, Dental and Vision Benefits Short/Long Term Disability and Critical Care/Illness Protection Life Insurance and Retirement Plans Employee Assistance Program
With this position, you will get the opportunity to work with our game?changing clients and further advance your already valuable experience in the telecom industry! EEO Statement
Kelly Telecom is an equal opportunity employer and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability, or any other characteristic protected by law. Vaccination against COVID?19 may be a requirement for this job in compliance with current client and governmental policies. A recruiter will confirm and share more details with you during the interview process. #J-18808-Ljbffr
We are seeking a highly skilled
RAN Customer Support Engineer
to act as an on?site
Resident Engineer . This is a hands?on technical role requiring recent, direct experience with
Nokia RAN equipment and tools , particularly
Airscale and FlexiZone solutions . The candidate will support ongoing operations, troubleshoot issues, and implement network upgrades and changes. Key Responsibilities Perform first?level troubleshooting and response for anomalies on Nokia RAN elements. Raise and manage support tickets with the Care team for unresolved issues. Execute network activities, migrations, upgrades, and change requests on behalf of the customer. Prepare or review Methods of Procedure (MOPs). Participate in Operational Readiness Testing (ORT) and Acceptance Testing Procedures (ATP). Generate and provide incident and KPI reports as required by the statement of work. Maintain detailed documentation of network configurations, changes, and updates. Provide technical support to end?users and stakeholders. Lead and guide contractors and BSS engineers during installation and integration of telecom equipment. Conduct feature testing and product launches as required.
Required Experience & Skills
Recent experience (within 2 years) working with Nokia RAN technologies and systems. Bachelors degree or equivalent work experience (5+ years). Hands?on O&M experience with Airscale and FlexiZone (Indoor & Outdoor) BTS site solutions. Proficiency with BTS Element Manager tools: Web User Interface BTS Site Manager BTS CLI
Familiarity with troubleshooting and tracing tools such as:
Emil Toolkit DCAP UTF 5G Toolkit
Expertise with OSS Mantra applications, including:
CM Operation Manager CM Editor Workflow Tool Software Manager Monitor Application
Experience using the Documentation Portal (Discovery Documentation Center). Excellent communication and stakeholder engagement abilities. Able to work independently and efficiently within a customer?facing environment. Proven ability to lead technical teams on?site.
Benefits
Health, Dental and Vision Benefits Short/Long Term Disability and Critical Care/Illness Protection Life Insurance and Retirement Plans Employee Assistance Program
With this position, you will get the opportunity to work with our game?changing clients and further advance your already valuable experience in the telecom industry! EEO Statement
Kelly Telecom is an equal opportunity employer and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability, or any other characteristic protected by law. Vaccination against COVID?19 may be a requirement for this job in compliance with current client and governmental policies. A recruiter will confirm and share more details with you during the interview process. #J-18808-Ljbffr