WFM Analyst — Data-Driven Call Center Staffing & Insights

A leading technology-driven insurance company in Tampa, Florida is seeking a Workforce Management Analyst. This role involves analyzing data to develop staffing plans, generating performance reports, and providing support for the Five9 platform. The ideal candidate will have a Bachelor's degree, a minimum of 2 years of experience in WFM, and familiarity with IVR systems. Join a fun, innovative culture that values collaboration and efficiency, along with a comprehensive benefits package. #J-18808-Ljbffr