City of San Antonio
Job Summary
Under general supervision, is responsible for providing information on recycling initiatives to the general public. Administrative duties include performing operational investigations, technical work securing data necessary to verify appropriate customer billing categories and ensures all customer information is submitted for billing of services rendered. Working conditions are inside an office environment and in a vehicle with frequent visits to outdoor sites and exposure to temperature extremes. Exercises no supervision.
Work Location Culebra Warehouse - 6802 Culebra Road San Antonio, TX 78238
Work Schedule Monday - Thursday 6:30 AM - 5:00 PM
Essential Job Functions Assists in developing, evaluating, and promoting recycling programs. Educates residents on waste reduction techniques and current recycling initiatives. Procures customer billing reports from department's fiscal section. Verifies appropriate billing categories. Performs field audits, occasionally lifting and carrying bins weighing up to 40 pounds to ensure billing accuracy. Authorizes and submits account changes to fiscal section for proper billing. Monitors and notates quality of service delivery in contracted areas. Conducts time and motion studies on field crews for route evaluations; makes recommendations for improvement. Researches data which may affect billing for services rendered. Develops and maintains strong working relationships with San Antonio residents by acting as the field point of contact in resolving customer billing issues. Inputs and analyzes data from a computer database. Maintains records and maps. Monitors route production benchmarks. Performs related duties and fulfills responsibilities as required.
Job Requirements High school diploma or GED equivalent (recognized by the Texas Education Agency or a regional accrediting agency). Two (2) years of general office, administrative, customer service, or billing experience. Valid Class "C" Texas Driver's License.
Preferred Qualifications Knowledge of route auditing, service verification, and billing accuracy processes and providing feedback. Experience with reviewing, analyzing and reconciling route data, billing records, and service discrepancies. Experience interpreting route sheets, service maps, and route management systems to ensure compliance and accuracy.
Knowledge, Skills, And Abilities Knowledge of basic billing systems. Knowledge of customer relations practices. Knowledge of recycling and sustainability best practices. Skill in utilizing a personal computer and associated software programs. Ability to interpret a map and navigate through the city. Ability to communicate clearly and effectively. Ability to establish and maintain effective working relationships with City staff and the general public. Ability to research, analyze, and compile data into report form. Ability to perform field audits for customer billing and to perform quarterly house counts for billing accuracy. Ability to perform all the physical requirements of the position, with or without accommodations.
Benefits Information The City of San Antonio (CoSA) strives to provide a competitive compensation and benefit package to attract and retain a highly skilled workforce. To accomplish this, CoSA offers subsidized health care benefits for active and retired employees, paid disability benefits, paid life insurance, as well as automatic participation in a pension program which is currently matched two to one.
For more detailed information, please view Benefits offered by the City of San Antonio: http://www.sanantonio.gov/hr/employee_information/benefits/index.asp
Note Part-Time, Temporary, and non-City positions are not eligible for CoSA Benefits. Holiday and Leave benefits for Pre-K 4 SA positions may be different than what is listed at the above link.
Additional Information The City Of San Antonio is an Equal Opportunity/Reasonable Accommodation Employer. This means that the City does not discriminate on the basis of race, religion, sex (gender), age, disability, national origin, genetic information, or sexual orientation. All individuals are encouraged to apply and compete for jobs with the City of San Antonio.
If you require assistance at any stage of the application process due to a disability, please contact the Human Resources Department so that accommodations may be made to meet your needs. Our telephone number is 210-207-8705 and our fax number is 210-207-2285.
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Work Location Culebra Warehouse - 6802 Culebra Road San Antonio, TX 78238
Work Schedule Monday - Thursday 6:30 AM - 5:00 PM
Essential Job Functions Assists in developing, evaluating, and promoting recycling programs. Educates residents on waste reduction techniques and current recycling initiatives. Procures customer billing reports from department's fiscal section. Verifies appropriate billing categories. Performs field audits, occasionally lifting and carrying bins weighing up to 40 pounds to ensure billing accuracy. Authorizes and submits account changes to fiscal section for proper billing. Monitors and notates quality of service delivery in contracted areas. Conducts time and motion studies on field crews for route evaluations; makes recommendations for improvement. Researches data which may affect billing for services rendered. Develops and maintains strong working relationships with San Antonio residents by acting as the field point of contact in resolving customer billing issues. Inputs and analyzes data from a computer database. Maintains records and maps. Monitors route production benchmarks. Performs related duties and fulfills responsibilities as required.
Job Requirements High school diploma or GED equivalent (recognized by the Texas Education Agency or a regional accrediting agency). Two (2) years of general office, administrative, customer service, or billing experience. Valid Class "C" Texas Driver's License.
Preferred Qualifications Knowledge of route auditing, service verification, and billing accuracy processes and providing feedback. Experience with reviewing, analyzing and reconciling route data, billing records, and service discrepancies. Experience interpreting route sheets, service maps, and route management systems to ensure compliance and accuracy.
Knowledge, Skills, And Abilities Knowledge of basic billing systems. Knowledge of customer relations practices. Knowledge of recycling and sustainability best practices. Skill in utilizing a personal computer and associated software programs. Ability to interpret a map and navigate through the city. Ability to communicate clearly and effectively. Ability to establish and maintain effective working relationships with City staff and the general public. Ability to research, analyze, and compile data into report form. Ability to perform field audits for customer billing and to perform quarterly house counts for billing accuracy. Ability to perform all the physical requirements of the position, with or without accommodations.
Benefits Information The City of San Antonio (CoSA) strives to provide a competitive compensation and benefit package to attract and retain a highly skilled workforce. To accomplish this, CoSA offers subsidized health care benefits for active and retired employees, paid disability benefits, paid life insurance, as well as automatic participation in a pension program which is currently matched two to one.
For more detailed information, please view Benefits offered by the City of San Antonio: http://www.sanantonio.gov/hr/employee_information/benefits/index.asp
Note Part-Time, Temporary, and non-City positions are not eligible for CoSA Benefits. Holiday and Leave benefits for Pre-K 4 SA positions may be different than what is listed at the above link.
Additional Information The City Of San Antonio is an Equal Opportunity/Reasonable Accommodation Employer. This means that the City does not discriminate on the basis of race, religion, sex (gender), age, disability, national origin, genetic information, or sexual orientation. All individuals are encouraged to apply and compete for jobs with the City of San Antonio.
If you require assistance at any stage of the application process due to a disability, please contact the Human Resources Department so that accommodations may be made to meet your needs. Our telephone number is 210-207-8705 and our fax number is 210-207-2285.
#J-18808-Ljbffr