Optum
Family Support and Visitation Specialist
Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.
Caring. Connecting. Growing together.
A Family Support and Visitation Specialist engages in coaching, role modeling, and teaching nurturing parenting practices during family visitations. The specialist also provides face‑to‑face assistance, coaching, teaching, and role modeling in the family home and community settings to prepare the natural family for reunification.
Schedule:
Up to 40 hours per week, scheduled based on client needs. Work may occur on any day of the week, including evenings, weekends, and holidays.
Location:
Must be within commutable distance to either the primary office at 1941 S 42Nd St, Suite 328, Omaha, NE or 230 East 22 Street, Suite 4, Fremont, NE 68025. The role is hybrid—combining on‑site field responsibilities with potential remote coordination.
Primary Responsibilities
Attend and participate in team meetings.
Complete required trainings as assigned by supervisor.
Complete reporting requirements including documentation of each service provided, travel logs, and monthly reports as requested by supervisor to ensure timely billing.
Maintain a caseload of clients as agreed upon with supervisor.
Provide written and/or oral communication with referral sources on a consistent basis.
Monitor caseload authorizations and coordinate with case manager for necessary updates.
Contact assigned client within 24 hours of supervisor assignment.
Schedule sessions to meet the needs of the family/client.
Complete documentation within 24 hours of service.
Supervise parental and sibling interactions.
Provide education and support to members and their families, who are justice or court‑involved, helping navigate the health care system for physical and behavioral health services.
Participate in interdisciplinary team meetings and reunification planning with justice facilities and provide information to assist with safe transitions of care.
Provide resources to families.
Perform other duties as assigned.
Benefits
Paid Time Off accrued starting with first pay period plus 8 paid holidays.
Medical, dental, vision, life & AD&D insurance, short‑term and long‑term disability coverage, Health Spending Account or Health Savings Account options.
401(k) savings plan and employee stock purchase plan.
Education reimbursement.
Employee discounts.
Employee assistance program.
Employee referral bonus program.
Voluntary benefits (pet insurance, legal insurance, LTC insurance, etc.).
Required Qualifications
Associate's degree in Human Services, Social Work, Psychology, Early Childhood Development or related field.
1+ years of computer proficiency, including ability to work on multiple web browsers using dual monitors and Microsoft Office.
Ability to travel 75% of the time (60‑70 miles one way) between Iowa and the Omaha and/or Fremont, Nebraska office locations.
Ability to work a flexible schedule including evenings and weekends, up to 40 hours per week based on client needs.
Reliable transportation, current and non‑restricted valid state driver's license and state‑required insurance.
Preferred Qualifications
Bachelor's degree in Human Services, Social Work, Psychology, Early Childhood Development or related field.
1+ years of experience in the Human Services field.
6+ months of experience working with families involved in the justice or child welfare systems.
6+ months of experience providing direct services in home or field‑based environments.
Experience in social services, child welfare, or family support.
Knowledge of the needs of families involved in the child welfare or juvenile justice system.
Soft Skills
Strong oral and written communication skills, including telephone skills.
Demonstrated organizational and scheduling skills.
Excellent customer service, interpersonal, and problem‑solving skills.
Attention to detail and time management.
Flexibility and willingness to learn.
Team player with initiative.
Ability to handle sensitive issues confidentially.
Creative problem‑solving and use of community resources.
Ability to assume responsibilities in a constantly changing environment.
Compensation Hourly pay ranges from $20.00 to $35.72 per hour for full‑time employment, based on local labor markets, education, work experience, certifications, and other factors. Benefits include a comprehensive package, incentive and recognition programs, equity stock purchase, and 401(k) contribution. The company complies with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone.
We believe everyone—of every race, gender, sexuality, age, location, and income—is deserving the opportunity to live their healthiest life. We are committed to mitigating our impact on the environment and delivering equitable care that addresses health disparities and improves health outcomes.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.
UnitedHealth Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.
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Caring. Connecting. Growing together.
A Family Support and Visitation Specialist engages in coaching, role modeling, and teaching nurturing parenting practices during family visitations. The specialist also provides face‑to‑face assistance, coaching, teaching, and role modeling in the family home and community settings to prepare the natural family for reunification.
Schedule:
Up to 40 hours per week, scheduled based on client needs. Work may occur on any day of the week, including evenings, weekends, and holidays.
Location:
Must be within commutable distance to either the primary office at 1941 S 42Nd St, Suite 328, Omaha, NE or 230 East 22 Street, Suite 4, Fremont, NE 68025. The role is hybrid—combining on‑site field responsibilities with potential remote coordination.
Primary Responsibilities
Attend and participate in team meetings.
Complete required trainings as assigned by supervisor.
Complete reporting requirements including documentation of each service provided, travel logs, and monthly reports as requested by supervisor to ensure timely billing.
Maintain a caseload of clients as agreed upon with supervisor.
Provide written and/or oral communication with referral sources on a consistent basis.
Monitor caseload authorizations and coordinate with case manager for necessary updates.
Contact assigned client within 24 hours of supervisor assignment.
Schedule sessions to meet the needs of the family/client.
Complete documentation within 24 hours of service.
Supervise parental and sibling interactions.
Provide education and support to members and their families, who are justice or court‑involved, helping navigate the health care system for physical and behavioral health services.
Participate in interdisciplinary team meetings and reunification planning with justice facilities and provide information to assist with safe transitions of care.
Provide resources to families.
Perform other duties as assigned.
Benefits
Paid Time Off accrued starting with first pay period plus 8 paid holidays.
Medical, dental, vision, life & AD&D insurance, short‑term and long‑term disability coverage, Health Spending Account or Health Savings Account options.
401(k) savings plan and employee stock purchase plan.
Education reimbursement.
Employee discounts.
Employee assistance program.
Employee referral bonus program.
Voluntary benefits (pet insurance, legal insurance, LTC insurance, etc.).
Required Qualifications
Associate's degree in Human Services, Social Work, Psychology, Early Childhood Development or related field.
1+ years of computer proficiency, including ability to work on multiple web browsers using dual monitors and Microsoft Office.
Ability to travel 75% of the time (60‑70 miles one way) between Iowa and the Omaha and/or Fremont, Nebraska office locations.
Ability to work a flexible schedule including evenings and weekends, up to 40 hours per week based on client needs.
Reliable transportation, current and non‑restricted valid state driver's license and state‑required insurance.
Preferred Qualifications
Bachelor's degree in Human Services, Social Work, Psychology, Early Childhood Development or related field.
1+ years of experience in the Human Services field.
6+ months of experience working with families involved in the justice or child welfare systems.
6+ months of experience providing direct services in home or field‑based environments.
Experience in social services, child welfare, or family support.
Knowledge of the needs of families involved in the child welfare or juvenile justice system.
Soft Skills
Strong oral and written communication skills, including telephone skills.
Demonstrated organizational and scheduling skills.
Excellent customer service, interpersonal, and problem‑solving skills.
Attention to detail and time management.
Flexibility and willingness to learn.
Team player with initiative.
Ability to handle sensitive issues confidentially.
Creative problem‑solving and use of community resources.
Ability to assume responsibilities in a constantly changing environment.
Compensation Hourly pay ranges from $20.00 to $35.72 per hour for full‑time employment, based on local labor markets, education, work experience, certifications, and other factors. Benefits include a comprehensive package, incentive and recognition programs, equity stock purchase, and 401(k) contribution. The company complies with all minimum wage laws as applicable.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone.
We believe everyone—of every race, gender, sexuality, age, location, and income—is deserving the opportunity to live their healthiest life. We are committed to mitigating our impact on the environment and delivering equitable care that addresses health disparities and improves health outcomes.
UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.
UnitedHealth Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment.
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