Pacific Office Automation
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Tier II Helpdesk Technician
role at
Pacific Office Automation
Pacific Office Automation
is the largest independently‑owned document imaging and technology dealer in the nation. Since 1976, we have grown to over thirty branches located in eleven western states including OR, WA, CA, AZ, NM, NV, UT, ID, CO, TX and HI. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, and Lexmark.
At
Pacific Office Automation , you will find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. We are a long‑term employer committed to providing training and certification so that employees can keep up with fast‑changing technology.
Position Join POA’s dynamic and growing IT team in Beaverton, OR. The Tier II Help Desk Technician serves as the first line of IT support for all our clients.
We’re looking for someone with excellent judgment, 2‑4 years of help desk experience, strong communication skills, and a good understanding of common computer hardware and productivity software applications.
Essential Job Duties
Diagnose computer errors and triage to determine urgency of issues
Install, configure, and upgrade PC software and operating systems
Facilitate onsite and escalation support activities
Repair computer hardware, such as keyboards and printers
Provide technical support over the phone or via web to end users and clients
Use remote support software to troubleshoot, diagnose, and resolve issues
Setup new user and email accounts
Assist end‑users with password changes
Setup email on computers and mobile devices
Install printers and software on client PCs
Document resolution steps for closed tickets and notes for escalations
Create and maintain documentation about customer networks
Escalate to higher tier support to resolve customer issues within SLA
Troubleshoot software, hardware, and network issues
Qualifications
Associate’s degree (Bachelor’s degree preferred)
2‑4 years of helpdesk experience or experience with a helpdesk or IT provider
Good understanding of Windows Server environments (SBS, 2003, 2008 R2, & 2012)
Good knowledge of networking protocols and concepts (VPN, routing, ports, TCP/IP, network analysis tools)
Hands‑on experience providing support to users using Windows 7, Windows 8, and other mainstream Microsoft applications
Preferred Qualifications
Previous experience in managed IT services
A+, Network+, MCP, and other relevant certifications
Benefits
Advancement and growth into leadership roles
Team‑player environment
Medical, dental, vision, and life insurance plans
Matched 401(k)
PTO, vacation, and sick leave
FSA/HSA programs
$22‑$29/hour DOE
Our Commitment to Diversity and Inclusion Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.
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Tier II Helpdesk Technician
role at
Pacific Office Automation
Pacific Office Automation
is the largest independently‑owned document imaging and technology dealer in the nation. Since 1976, we have grown to over thirty branches located in eleven western states including OR, WA, CA, AZ, NM, NV, UT, ID, CO, TX and HI. With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, and Lexmark.
At
Pacific Office Automation , you will find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed. We are a long‑term employer committed to providing training and certification so that employees can keep up with fast‑changing technology.
Position Join POA’s dynamic and growing IT team in Beaverton, OR. The Tier II Help Desk Technician serves as the first line of IT support for all our clients.
We’re looking for someone with excellent judgment, 2‑4 years of help desk experience, strong communication skills, and a good understanding of common computer hardware and productivity software applications.
Essential Job Duties
Diagnose computer errors and triage to determine urgency of issues
Install, configure, and upgrade PC software and operating systems
Facilitate onsite and escalation support activities
Repair computer hardware, such as keyboards and printers
Provide technical support over the phone or via web to end users and clients
Use remote support software to troubleshoot, diagnose, and resolve issues
Setup new user and email accounts
Assist end‑users with password changes
Setup email on computers and mobile devices
Install printers and software on client PCs
Document resolution steps for closed tickets and notes for escalations
Create and maintain documentation about customer networks
Escalate to higher tier support to resolve customer issues within SLA
Troubleshoot software, hardware, and network issues
Qualifications
Associate’s degree (Bachelor’s degree preferred)
2‑4 years of helpdesk experience or experience with a helpdesk or IT provider
Good understanding of Windows Server environments (SBS, 2003, 2008 R2, & 2012)
Good knowledge of networking protocols and concepts (VPN, routing, ports, TCP/IP, network analysis tools)
Hands‑on experience providing support to users using Windows 7, Windows 8, and other mainstream Microsoft applications
Preferred Qualifications
Previous experience in managed IT services
A+, Network+, MCP, and other relevant certifications
Benefits
Advancement and growth into leadership roles
Team‑player environment
Medical, dental, vision, and life insurance plans
Matched 401(k)
PTO, vacation, and sick leave
FSA/HSA programs
$22‑$29/hour DOE
Our Commitment to Diversity and Inclusion Pacific Office Automation is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law. We celebrate our employees’ differences because we know that diversity makes us stronger.
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