H&M
About the Role
As a Department Supervisor you will support the Sales and Profit goals in the store by executing a plan to deliver the Best Customer Experience in the department and overall store. You will work in accordance with legal requirements and H&M standards, policies, and procedures to meet the expectations of customers and colleagues.
A Day in the Life Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities.
Customer Sales & Profit
Support the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines.
Represent yourself and the H&M brand positively during customer interactions.
Be aware of your department's strengths and identify commercial opportunities and work with your Department Manager to act on them.
Ensure customer service is provided in all areas of the store and that your team actively promotes and sells products to customers.
Follow up that your team is actively promoting our Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
Ensure correct routines in fitting room and checkout, including transaction, returns and exchanges.
Ensure all admin routines for both people and operations are handled correctly.
Fashion & Trend Awareness
Keep up to date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers.
Ensure your team provides product and fashion knowledge as well as other relevant information during customer interactions.
Team & Development
Retain and share your knowledge and skills with the store team.
Collaborate, plan, and work with the in‑store Visual Merchandiser team.
Give and receive feedback with colleagues to learn, develop and support each other.
Communicate regularly with store colleagues to inform, motivate and inspire – via daily and weekly meetings.
Ensure all procedures, routines and legal requirements in all areas of the store are followed.
Retail Operations / Visual & Commercial Execution
Secure a clean and tidy sales floor and back‑of‑house including stockroom areas.
Ensure high fashion quality, visual and commercial product presentation with good garment care.
Secure good stock levels and provide input on allocation to area team.
Ensure the full garment cycle – from delivery to garment presentation – and fitting room routines follow internal standards and use all tools and technology provided.
Maintain best practice for in‑store OMNI services and in‑store tech services/tools such as Instore Care App, Click & Collect, Smart Store.
Maintain price signage and ensure consistency with global and local strategies.
Update and maintain BOH areas for all colleagues (key information, health & safety, tidiness).
Be responsible for opening and closing of store daily.
Qualifications Who You Are
Emerging leader who enjoys taking responsibility.
Ambitious, effective communicator, supportive, analytical solution finder, capable of working with numbers and managing statistics.
Achievement‑oriented, motivated by performance and competition, truly customer‑centric.
Why You’ll Love Working at H&M
We value diverse backgrounds, including race, ethnicity, gender, age, religion, sexual orientation and disability.
We pride ourselves on being a values‑driven organization guided by our 7 unique values for 75+ years.
You’ll have access to Colleague Resource Groups (CRGs) for community and networking opportunities.
We are an inclusive company encouraging you to be yourself at work.
You will access a large global talent community where career growth is limitless.
We support your overall wellbeing with comprehensive benefits – health insurance, wellness and family support programs, company match retirement plan, paid leave, paid time off and community day.
You’ll express your style with an employee discount at H&M, Other Stories, COS and more.
Additional Information Compensation:
Expected base salary range $18.29–$21.58 hourly.
EEOC Code:
SLS
Pay Status:
Non‑Exempt, Hourly
Benefits
Staff discount card usable across H&M Group brands and online.
H&M Incentive Program (HIP).
25% staff discount; medical, pharmacy, vision and dental coverage.
Employee Assistance Program.
Vacation, wellness, holiday and parental pay.
401(k) and commuter benefits.
Health and dependent care FSA.
Additional voluntary benefits.
Inclusion & Diversity H&M Group is determined to create and maintain inclusive, diverse and equitable workplaces. Our teams include a variety of people sharing and combining knowledge, experience and ideas. Diversity dimensions are considered in recruitment. We ask applicants not to attach cover letters to avoid unintentional bias.
Company Description At H&M, our purpose is to liberate fashion for the many. We want to shape a new world in fashion – a world focused on unleashing self‑expression. As an H&M colleague, you’re encouraged to bring your unique voice and drive your big dreams. Our culture of inclusion and belonging is a cornerstone of our mission.
Seniority level Not Applicable
Employment type Full‑time
Job function Retail
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A Day in the Life Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities.
Customer Sales & Profit
Support the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines.
Represent yourself and the H&M brand positively during customer interactions.
Be aware of your department's strengths and identify commercial opportunities and work with your Department Manager to act on them.
Ensure customer service is provided in all areas of the store and that your team actively promotes and sells products to customers.
Follow up that your team is actively promoting our Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
Ensure correct routines in fitting room and checkout, including transaction, returns and exchanges.
Ensure all admin routines for both people and operations are handled correctly.
Fashion & Trend Awareness
Keep up to date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers.
Ensure your team provides product and fashion knowledge as well as other relevant information during customer interactions.
Team & Development
Retain and share your knowledge and skills with the store team.
Collaborate, plan, and work with the in‑store Visual Merchandiser team.
Give and receive feedback with colleagues to learn, develop and support each other.
Communicate regularly with store colleagues to inform, motivate and inspire – via daily and weekly meetings.
Ensure all procedures, routines and legal requirements in all areas of the store are followed.
Retail Operations / Visual & Commercial Execution
Secure a clean and tidy sales floor and back‑of‑house including stockroom areas.
Ensure high fashion quality, visual and commercial product presentation with good garment care.
Secure good stock levels and provide input on allocation to area team.
Ensure the full garment cycle – from delivery to garment presentation – and fitting room routines follow internal standards and use all tools and technology provided.
Maintain best practice for in‑store OMNI services and in‑store tech services/tools such as Instore Care App, Click & Collect, Smart Store.
Maintain price signage and ensure consistency with global and local strategies.
Update and maintain BOH areas for all colleagues (key information, health & safety, tidiness).
Be responsible for opening and closing of store daily.
Qualifications Who You Are
Emerging leader who enjoys taking responsibility.
Ambitious, effective communicator, supportive, analytical solution finder, capable of working with numbers and managing statistics.
Achievement‑oriented, motivated by performance and competition, truly customer‑centric.
Why You’ll Love Working at H&M
We value diverse backgrounds, including race, ethnicity, gender, age, religion, sexual orientation and disability.
We pride ourselves on being a values‑driven organization guided by our 7 unique values for 75+ years.
You’ll have access to Colleague Resource Groups (CRGs) for community and networking opportunities.
We are an inclusive company encouraging you to be yourself at work.
You will access a large global talent community where career growth is limitless.
We support your overall wellbeing with comprehensive benefits – health insurance, wellness and family support programs, company match retirement plan, paid leave, paid time off and community day.
You’ll express your style with an employee discount at H&M, Other Stories, COS and more.
Additional Information Compensation:
Expected base salary range $18.29–$21.58 hourly.
EEOC Code:
SLS
Pay Status:
Non‑Exempt, Hourly
Benefits
Staff discount card usable across H&M Group brands and online.
H&M Incentive Program (HIP).
25% staff discount; medical, pharmacy, vision and dental coverage.
Employee Assistance Program.
Vacation, wellness, holiday and parental pay.
401(k) and commuter benefits.
Health and dependent care FSA.
Additional voluntary benefits.
Inclusion & Diversity H&M Group is determined to create and maintain inclusive, diverse and equitable workplaces. Our teams include a variety of people sharing and combining knowledge, experience and ideas. Diversity dimensions are considered in recruitment. We ask applicants not to attach cover letters to avoid unintentional bias.
Company Description At H&M, our purpose is to liberate fashion for the many. We want to shape a new world in fashion – a world focused on unleashing self‑expression. As an H&M colleague, you’re encouraged to bring your unique voice and drive your big dreams. Our culture of inclusion and belonging is a cornerstone of our mission.
Seniority level Not Applicable
Employment type Full‑time
Job function Retail
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