University of Missouri-Columbia
Student Support Specialist I – Office of the University Registrar, part-time
University of Missouri-Columbia, Columbia, Missouri, United States
Overview
Student Support Specialist I – Office of the University Registrar, part-time. This part-time, in-person position is part of a collaborative, service-focused team that supports students, faculty, staff, and community members. You’ll help ensure that students have a smooth enrollment experience, assist customers in-person and online, and contribute to the daily operations of the office. Responsibilities
Respond to phone calls, emails, ticket requests, and walk-in questions with care and professionalism. Support daily office activities, including opening/closing procedures and assisting student requests in the university information system. Provide excellent customer service while working with a welcoming, experienced group of colleagues. Support special projects that help improve services and processes for the campus community. Register students during early and open registration by helping them add and drop courses. Use the ticketing system to document changes such as cancellations, withdrawals, late adds/drops, and administrative updates. Support Visiting Student registration and help manage agreements with partner institutions. Contribute to annual audit preparation and related tasks. Help students and third parties access enrollment and degree verification through the National Student Clearinghouse (NSC). Update the university information system (myZou) based on NSC requests. Research and confirm student record details using multiple systems to ensure accurate information. Answer questions about residency requirements and processes by phone, email, and in person. Provide FERPA guidance: respond to inquiries about privacy policies, explain access rights, and describe steps required to share information with authorized third parties. Support team projects, office initiatives, and other duties as needed. Qualifications
Minimum: High school diploma or equivalent; at least 1 year of experience or an equivalent combination of education and experience. Details
Shift: Flexible – Monday–Friday, between 8am–5pm. Anticipated Hiring Range: Salary: $17.00 hourly Grade: GGS-006 University Title: Student Support Specialist I Internal applicants can determine their University title by accessing the Talent Profile tile in myHR. Application Materials: In addition to filling out the online application, please provide a resume. Benefit Eligibility: This position is not eligible for University benefits. Individuals in non-benefit eligible positions may choose to participate in the Tax Deferred Annuity Plan (403b). Equal Employment Opportunity: The University of Missouri is an Equal Opportunity Employer. To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278. Note:
Seniority level and employment type (Part-time) are provided for clarity in listings where applicable.
#J-18808-Ljbffr
Student Support Specialist I – Office of the University Registrar, part-time. This part-time, in-person position is part of a collaborative, service-focused team that supports students, faculty, staff, and community members. You’ll help ensure that students have a smooth enrollment experience, assist customers in-person and online, and contribute to the daily operations of the office. Responsibilities
Respond to phone calls, emails, ticket requests, and walk-in questions with care and professionalism. Support daily office activities, including opening/closing procedures and assisting student requests in the university information system. Provide excellent customer service while working with a welcoming, experienced group of colleagues. Support special projects that help improve services and processes for the campus community. Register students during early and open registration by helping them add and drop courses. Use the ticketing system to document changes such as cancellations, withdrawals, late adds/drops, and administrative updates. Support Visiting Student registration and help manage agreements with partner institutions. Contribute to annual audit preparation and related tasks. Help students and third parties access enrollment and degree verification through the National Student Clearinghouse (NSC). Update the university information system (myZou) based on NSC requests. Research and confirm student record details using multiple systems to ensure accurate information. Answer questions about residency requirements and processes by phone, email, and in person. Provide FERPA guidance: respond to inquiries about privacy policies, explain access rights, and describe steps required to share information with authorized third parties. Support team projects, office initiatives, and other duties as needed. Qualifications
Minimum: High school diploma or equivalent; at least 1 year of experience or an equivalent combination of education and experience. Details
Shift: Flexible – Monday–Friday, between 8am–5pm. Anticipated Hiring Range: Salary: $17.00 hourly Grade: GGS-006 University Title: Student Support Specialist I Internal applicants can determine their University title by accessing the Talent Profile tile in myHR. Application Materials: In addition to filling out the online application, please provide a resume. Benefit Eligibility: This position is not eligible for University benefits. Individuals in non-benefit eligible positions may choose to participate in the Tax Deferred Annuity Plan (403b). Equal Employment Opportunity: The University of Missouri is an Equal Opportunity Employer. To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278. Note:
Seniority level and employment type (Part-time) are provided for clarity in listings where applicable.
#J-18808-Ljbffr