America First Credit Union
Universal Service Representative I
America First Credit Union, Boise, Idaho, United States, 83708
Overview
Full-time, 40 hours per week. Pay Range: $18.45/hr to $19.54/hr. The Universal Service Representative I acts as a Service Representative and enthusiastically cross-sells Credit Union services. Establishes and builds member relationships by identifying members’ needs and educating them with specific products and/or services. Performs a broad variety of customer services including opening new savings, share draft, and basic credit applications. Interviews, counsels, and advises members regarding basic loan products, deposits, and other products/services, including investment referrals, insurance products, and mechanical repair coverage. Presents loan requests to underwriters for approval as per loan procedures. Responsibilities include assisting members via all channels (phone, text, e-mail, video solutions, and self-serve channels) to determine additional financial opportunities while promoting and cross-selling Electronic Services. Acts as an electronic services expert in the branch. Provides secretarial and clerical support for loan processing activities, prepares closing documents, and maintains departmental records. Supports marketing and lending initiatives and onboarding of new members via outbound calls. Responsibilities
Assumes responsibility for the effective development of Member relations through sales and service. Maintains relationships with members in the branch as well as outbound calling to onboard new members at 2 weeks and at 2 months. Maximizes the penetration of Credit Union products and services to meet/exceed established sales goals and baselines. Has knowledge of the Preferred Way of Selling. Handles member interactions via all channels using effective sales techniques. Assesses members' current financial needs with relationship building and consultative sales techniques. Makes appropriate recommendations for loan, deposits, and other products and services. Demonstrates professional sales and negotiation skills to achieve individual and branch goals. Resolves member problems and concerns related to consumer loan products and services and account issues. Acts as a senior service representative and processes teller transactions. Identifies additional cross-sell opportunities (e.g., checking accounts, certificate accounts, core deposit accounts, AFCU products and services). Performs teller functions efficiently and accurately. Represents the Credit Union in a courteous and professional manner. Receives share deposits and loan payments; computes interest; processes cash-related transactions. Processes transfers, post CDs and IRAs; verifies transactions and monitors deposits for discrepancies. Balances daily transactions and investigates out-of-balance conditions. Provides electronic services expertise and cross-sells AFCU electronic services (mobile banking, online banking, card guard, bill pay, mobile deposit, etc.). Assists with new account openings and various account types; directs members to appropriate contacts for advanced accounts. Performs Notary Public duties if eligible and in accordance with State Laws. Training/Education/Certification
Qualifications
High school graduate or equivalent. Required Knowledge
Thorough knowledge of member services, accounts, loans, and products provided. Understanding of new account bookkeeping procedures. Understanding of loan processing functions. Knowledge of related requirements, procedures, and underwriting criteria. Some accounting familiarity. Experience Required
Two years of varied office experience. Perform Notary Services. Skills/Abilities
Excellent communications and public relations skills. Strong typing abilities (60 wpm with acceptable accuracy & neatness). Solid math and bookkeeping abilities. Able to operate calculator, word processor, and related computer applications. Well organized; professional appearance, dress, and attitude. If this describes you, apply now to get the ball rolling! If it reminds you of someone you know who is also looking for work, tell them about us and this opportunity. We appreciate your interest in America First Credit Union.
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Full-time, 40 hours per week. Pay Range: $18.45/hr to $19.54/hr. The Universal Service Representative I acts as a Service Representative and enthusiastically cross-sells Credit Union services. Establishes and builds member relationships by identifying members’ needs and educating them with specific products and/or services. Performs a broad variety of customer services including opening new savings, share draft, and basic credit applications. Interviews, counsels, and advises members regarding basic loan products, deposits, and other products/services, including investment referrals, insurance products, and mechanical repair coverage. Presents loan requests to underwriters for approval as per loan procedures. Responsibilities include assisting members via all channels (phone, text, e-mail, video solutions, and self-serve channels) to determine additional financial opportunities while promoting and cross-selling Electronic Services. Acts as an electronic services expert in the branch. Provides secretarial and clerical support for loan processing activities, prepares closing documents, and maintains departmental records. Supports marketing and lending initiatives and onboarding of new members via outbound calls. Responsibilities
Assumes responsibility for the effective development of Member relations through sales and service. Maintains relationships with members in the branch as well as outbound calling to onboard new members at 2 weeks and at 2 months. Maximizes the penetration of Credit Union products and services to meet/exceed established sales goals and baselines. Has knowledge of the Preferred Way of Selling. Handles member interactions via all channels using effective sales techniques. Assesses members' current financial needs with relationship building and consultative sales techniques. Makes appropriate recommendations for loan, deposits, and other products and services. Demonstrates professional sales and negotiation skills to achieve individual and branch goals. Resolves member problems and concerns related to consumer loan products and services and account issues. Acts as a senior service representative and processes teller transactions. Identifies additional cross-sell opportunities (e.g., checking accounts, certificate accounts, core deposit accounts, AFCU products and services). Performs teller functions efficiently and accurately. Represents the Credit Union in a courteous and professional manner. Receives share deposits and loan payments; computes interest; processes cash-related transactions. Processes transfers, post CDs and IRAs; verifies transactions and monitors deposits for discrepancies. Balances daily transactions and investigates out-of-balance conditions. Provides electronic services expertise and cross-sells AFCU electronic services (mobile banking, online banking, card guard, bill pay, mobile deposit, etc.). Assists with new account openings and various account types; directs members to appropriate contacts for advanced accounts. Performs Notary Public duties if eligible and in accordance with State Laws. Training/Education/Certification
Qualifications
High school graduate or equivalent. Required Knowledge
Thorough knowledge of member services, accounts, loans, and products provided. Understanding of new account bookkeeping procedures. Understanding of loan processing functions. Knowledge of related requirements, procedures, and underwriting criteria. Some accounting familiarity. Experience Required
Two years of varied office experience. Perform Notary Services. Skills/Abilities
Excellent communications and public relations skills. Strong typing abilities (60 wpm with acceptable accuracy & neatness). Solid math and bookkeeping abilities. Able to operate calculator, word processor, and related computer applications. Well organized; professional appearance, dress, and attitude. If this describes you, apply now to get the ball rolling! If it reminds you of someone you know who is also looking for work, tell them about us and this opportunity. We appreciate your interest in America First Credit Union.
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