Neighborhood Healthcare
Medical Assistant - Behavioral Health
Neighborhood Healthcare, Escondido, California, United States, 92025
Medical Assistant - Behavioral Health
Neighborhood Healthcare
About Us Community health is about more than just vaccines and checkups. It’s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision: a community where everyone is healthy and happy. We’re with you every step of the way, with the care you need for each of life’s chapters. At Neighborhood, we are Better Together.
As a private, non‑profit 501(c)(3) community health organization, we serve over 414,000 medical, dental, and behavioral health visits from more than 95,000 people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance.
Since 1969, our employees have been making this mission a reality. Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If this sounds like an organization you would like to be a part of, we would love to meet you.
Role Overview and Purpose The Medical Assistant will schedule and coordinate patient and follow‑up care for patients in the Medication Assisted Treatment (MAT), Telepsychiatry, and Social Determinants of Health (SDoH) programs. This role will obtain required authorization and eligibility information for patients referring to behavioral health programs.
Responsibilities
Secure and communicate patient referrals and authorizations to providers.
Schedule and communicate appointment information to patients and/or families.
Follow up with patients and providers to ensure appointments were kept.
Obtain and document the consultation and progress reports from providers, radiologists, and other medical professionals in patient medical records.
Provide MAT pre‑intake assessments to determine appropriate fit for the program.
Document MAT group attendance, random urinary drug screens, and film/pill counts.
Complete SDoH assessments, referrals, and linkages and track information/outcomes in patient medical records.
Follow Telepsychiatry for primary care site policy/procedures and coordinate on‑site patient care with telepsychiatry providers at other sites.
Document all actions taken in patient medical records in accordance with current clinic, DHS, and health plan regulations/guidelines.
Discuss all aspects of the referral process as prescribed by providers with patients, including counseling the patient regarding the cost of a referral when needed.
Communicate with patients in person, by telephone, and/or by mail.
Act as liaison between patients, clinic/providers, specialty care providers, health plans/funding sources, and community resources.
Attend staff and other required meetings and training courses.
Verify insurance eligibilities, submit treatment authorizations, and provide coverage for front office staff as needed.
Participate in quality improvement activities.
Document all care coordination, services, and/or patient education in medical records.
Initiate and process incident reports according to documentation guidelines.
Prioritize activities according to intensity, need, and required follow‑up.
Provide accurate and timely reports to supervisor and site staff as needed.
Respond promptly and with caring actions to patients and employees.
Maintain professional working relationships with all levels of staff, clients, and the public.
Cooperate in accomplishing department goals and objectives.
Education / Experience
High school diploma or GED required.
Valid Medical Assistant certificate from an accredited program required.
Current Basic Life Support (BLS) certification is required upon hire and must be maintained as a condition of employment. These courses must follow AHA guidelines and may be completed through approved online providers such as ProMed or other equivalent programs that meet recognized BLS standards.
Additional Qualifications (Knowledge, Skills, and Abilities)
Familiarity with medical procedures and terminology.
Proficiency with electronic health records system experience preferred.
Intermediate computer and data entry skills.
Must use sound judgment to anticipate needs of patients and providers.
Flexibility with changing priorities and time‑sensitive deadlines.
Use emotional and cultural intelligence to provide appropriate communication and patient care.
Exemplify compassion to patients and team members.
Bilingual English/Spanish, English/Farsi, or English/Arabic preferred.
Ability to successfully manage multiple tasks simultaneously.
Ability to work as part of a team as well as independently.
Ability to work with highly confidential information in a professional and ethical manner.
Physical Requirements
Ability to lift/carry 15 lbs/weight.
Ability to stand for long periods of time.
Pay Range:
$24.95 – $34.93 per hour, depending on experience.
Compensation Disclosure:
The posted salary range reflects the designated pay grade for this position. While this range represents the broader classification of the role, actual compensation will be based on several factors, including but not limited to the candidate’s overall knowledge, skills, and experience, market data and industry benchmarks, internal equity within the organization, budgetary considerations, and organizational needs. As a result, placement within the range is not guaranteed, and the full pay grade range may not be utilized.
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About Us Community health is about more than just vaccines and checkups. It’s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision: a community where everyone is healthy and happy. We’re with you every step of the way, with the care you need for each of life’s chapters. At Neighborhood, we are Better Together.
As a private, non‑profit 501(c)(3) community health organization, we serve over 414,000 medical, dental, and behavioral health visits from more than 95,000 people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance.
Since 1969, our employees have been making this mission a reality. Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If this sounds like an organization you would like to be a part of, we would love to meet you.
Role Overview and Purpose The Medical Assistant will schedule and coordinate patient and follow‑up care for patients in the Medication Assisted Treatment (MAT), Telepsychiatry, and Social Determinants of Health (SDoH) programs. This role will obtain required authorization and eligibility information for patients referring to behavioral health programs.
Responsibilities
Secure and communicate patient referrals and authorizations to providers.
Schedule and communicate appointment information to patients and/or families.
Follow up with patients and providers to ensure appointments were kept.
Obtain and document the consultation and progress reports from providers, radiologists, and other medical professionals in patient medical records.
Provide MAT pre‑intake assessments to determine appropriate fit for the program.
Document MAT group attendance, random urinary drug screens, and film/pill counts.
Complete SDoH assessments, referrals, and linkages and track information/outcomes in patient medical records.
Follow Telepsychiatry for primary care site policy/procedures and coordinate on‑site patient care with telepsychiatry providers at other sites.
Document all actions taken in patient medical records in accordance with current clinic, DHS, and health plan regulations/guidelines.
Discuss all aspects of the referral process as prescribed by providers with patients, including counseling the patient regarding the cost of a referral when needed.
Communicate with patients in person, by telephone, and/or by mail.
Act as liaison between patients, clinic/providers, specialty care providers, health plans/funding sources, and community resources.
Attend staff and other required meetings and training courses.
Verify insurance eligibilities, submit treatment authorizations, and provide coverage for front office staff as needed.
Participate in quality improvement activities.
Document all care coordination, services, and/or patient education in medical records.
Initiate and process incident reports according to documentation guidelines.
Prioritize activities according to intensity, need, and required follow‑up.
Provide accurate and timely reports to supervisor and site staff as needed.
Respond promptly and with caring actions to patients and employees.
Maintain professional working relationships with all levels of staff, clients, and the public.
Cooperate in accomplishing department goals and objectives.
Education / Experience
High school diploma or GED required.
Valid Medical Assistant certificate from an accredited program required.
Current Basic Life Support (BLS) certification is required upon hire and must be maintained as a condition of employment. These courses must follow AHA guidelines and may be completed through approved online providers such as ProMed or other equivalent programs that meet recognized BLS standards.
Additional Qualifications (Knowledge, Skills, and Abilities)
Familiarity with medical procedures and terminology.
Proficiency with electronic health records system experience preferred.
Intermediate computer and data entry skills.
Must use sound judgment to anticipate needs of patients and providers.
Flexibility with changing priorities and time‑sensitive deadlines.
Use emotional and cultural intelligence to provide appropriate communication and patient care.
Exemplify compassion to patients and team members.
Bilingual English/Spanish, English/Farsi, or English/Arabic preferred.
Ability to successfully manage multiple tasks simultaneously.
Ability to work as part of a team as well as independently.
Ability to work with highly confidential information in a professional and ethical manner.
Physical Requirements
Ability to lift/carry 15 lbs/weight.
Ability to stand for long periods of time.
Pay Range:
$24.95 – $34.93 per hour, depending on experience.
Compensation Disclosure:
The posted salary range reflects the designated pay grade for this position. While this range represents the broader classification of the role, actual compensation will be based on several factors, including but not limited to the candidate’s overall knowledge, skills, and experience, market data and industry benchmarks, internal equity within the organization, budgetary considerations, and organizational needs. As a result, placement within the range is not guaranteed, and the full pay grade range may not be utilized.
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