GoodLeap
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About GoodLeap GoodLeap is a technology company delivering best‑in‑class financing and software products for sustainable solutions, from solar panels and batteries to energy‑efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI‑powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $30 billion in financing for sustainable solutions since 2018. GoodLeap also supports its award‑winning nonprofit, GivePower, which is building and deploying life‑saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.
Bilingual Client Support Manager The Bilingual Client Support Manager works with installers on our platform to ensure we’re delivering the best customer experience possible. The CSM will leverage “Big Data” to identify areas of improvement with their installers and work together on improving the customer experience. Additional duties such as installer audits and pipeline management help to ensure customer expectations and GoodLeap standards are being met.
Essential Job Duties And Responsibilities
Provide our customers with world‑class customer service. Help resolve questions or concerns.
Strategically partner with installers on ways to improve the customer experience and be a supportive and collaborative partner installers can rely on.
Effectively manage a pipeline of projects to completion.
Conduct collaborative investigations into possible fraudulent or suspicious activities.
Analyze data and spot trends.
Conduct monthly partner due diligence checks.
Required Skills, Knowledge And Abilities
Strong ability to multi‑task.
Ability to work independently.
Effectively interact with high‑profile partners.
Excellent written and verbal communication skills.
Knowledge in solar, mortgage and finance.
Ability to manage projects from start to finish.
Diligent record keeping.
Superior customer service skills.
Proficient with Excel and analyzing data.
Bilingual in Spanish required.
Compensation: $22 /hr
Additional Information Regarding Job Duties And Job Descriptions
Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.
We are committed to protecting your privacy. To learn more about how we collect, use, and safeguard your personal information during the application process, please review the Employment Privacy Policy and Recruiting Policy on AI. We may use AI tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Seniority level
Entry level
Employment type
Full‑time
Job function
Other
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Get AI‑powered advice on this job and more exclusive features.
About GoodLeap GoodLeap is a technology company delivering best‑in‑class financing and software products for sustainable solutions, from solar panels and batteries to energy‑efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeap’s proprietary, AI‑powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $30 billion in financing for sustainable solutions since 2018. GoodLeap also supports its award‑winning nonprofit, GivePower, which is building and deploying life‑saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.
Bilingual Client Support Manager The Bilingual Client Support Manager works with installers on our platform to ensure we’re delivering the best customer experience possible. The CSM will leverage “Big Data” to identify areas of improvement with their installers and work together on improving the customer experience. Additional duties such as installer audits and pipeline management help to ensure customer expectations and GoodLeap standards are being met.
Essential Job Duties And Responsibilities
Provide our customers with world‑class customer service. Help resolve questions or concerns.
Strategically partner with installers on ways to improve the customer experience and be a supportive and collaborative partner installers can rely on.
Effectively manage a pipeline of projects to completion.
Conduct collaborative investigations into possible fraudulent or suspicious activities.
Analyze data and spot trends.
Conduct monthly partner due diligence checks.
Required Skills, Knowledge And Abilities
Strong ability to multi‑task.
Ability to work independently.
Effectively interact with high‑profile partners.
Excellent written and verbal communication skills.
Knowledge in solar, mortgage and finance.
Ability to manage projects from start to finish.
Diligent record keeping.
Superior customer service skills.
Proficient with Excel and analyzing data.
Bilingual in Spanish required.
Compensation: $22 /hr
Additional Information Regarding Job Duties And Job Descriptions
Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.
We are committed to protecting your privacy. To learn more about how we collect, use, and safeguard your personal information during the application process, please review the Employment Privacy Policy and Recruiting Policy on AI. We may use AI tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Seniority level
Entry level
Employment type
Full‑time
Job function
Other
#J-18808-Ljbffr