Everest Exteriors
Inside Sales & Customer Experience Coordinator
Everest Exteriors, Cedar Rapids, Iowa, United States, 52404
Inside Sales & Customer Experience Coordinator
About the Company
Everest Exteriors is a dynamic and rapidly growing company specializing in comprehensive exterior restoration and redesign. Our services encompass:
Roofing:
Expert installation and restoration to ensure durability and aesthetic appeal
Home Siding:
Innovative siding solutions that enhance both function and design
Soft Metals:
Skilled craftsmanship in soft metalwork for enhanced exterior performance
In addition to our core services, we excel in navigating the complexities of insurance claims for homeowners, particularly those affected by hail and wind damage. Our dedicated team ensures a seamless process, providing peace of mind during challenging times.
Everest Exteriors is growing quickly, with annual revenues exceeding $10 million. We are driven by a commitment to quality, customer satisfaction, and integrity. Our vision is to establish Everest Exteriors as one of the leading restoration companies in the region, setting new standards in excellence and service.
About the Role As an
Inside Sales Representative (Customer Experience + Sales Support) , you will be the operational backbone of our customer communication and follow‑up process—turning leads into scheduled inspections, keeping homeowners informed, and ensuring key documents and milestones get completed on time.
This role is ideal for someone who is
highly organized, persistent with follow‑up, strong on the phone/text/email, and calm under pressure . You will work closely with our Outside Sales Representatives and production team to keep jobs moving and customers confident.
Key areas you will own:
appointment setting, sending inspection/damage reports, estimate packaging, pre‑build communication, COC/DocuSign completion, final payment coordination, and review follow‑up cadence.
Work Location:
Mainly remote. Some in‑office meetings necessary.
Schedule:
Full‑time (details provided during interview).
Responsibilities
Set up initial inspections/appointments
for office leads (qualify → schedule → confirm → reminders to maximize show rate).
Send templated inspection/damage reports
to homeowners via text or email after inspections.
Package and send estimate templates
clearly and professionally (homeowner‑friendly and on brand).
Proactively communicate key timeline updates, including: Reinforce our
expectation‑setting script
so customers know what to expect.
Track and obtain the Certificate of Completion (COC)
promptly once a job is complete; send e‑signature link if needed.
Follow up with homeowners to confirm whether the
final check
has been received; coordinate a time for the Outside Rep to pick up payment if necessary.
Drive our reputation process by getting homeowners to leave a review and owning the follow‑up cadence:
same‑day, +3 days, +10 days .
Maintain clean internal notes and status updates so the sales and production teams always know “what’s next” (CRM/tools training provided).
Qualifications
Customer Communication:
Confident and professional in phone calls, texts, and emails; comfortable guiding homeowners through next steps.
Follow‑Up Discipline:
You do not let things sit—documents get signed, questions get answered, and customers get updated without being chased.
Organization:
Strong task management and prioritization in a fast‑moving environment.
Tech Comfort:
Able to learn and use CRM systems, email/text tools, and e‑sign platforms.
Experience Preferred:
Inside sales, appointment setting, customer service, scheduling/dispatch, or home services office experience.
Team Coordination:
Able to work tightly with Outside Sales and Production to keep jobs progressing smoothly.
Pay range and compensation package Commission:
0.5% of eligible sales.
Performance Bonuses:
Including a bonus tied to generating customer reviews (internal performance metric).
Additional Perks/Benefits
Annual performance bonuses, all‑inclusive 5‑day company vacation, and health benefits
(details available).
Note: Review requests must be handled ethically and in compliance with platform policies—no offering customers incentives in exchange for reviews.
Equal Opportunity Statement Everest Exteriors is committed to diversity and inclusivity.
How to Apply If you are interested in joining our team and helping homeowners have a smooth, professional experience from inspection to completion, please submit your application today!
Seniority level Entry level
Employment type Full‑time
Industries Construction
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Roofing:
Expert installation and restoration to ensure durability and aesthetic appeal
Home Siding:
Innovative siding solutions that enhance both function and design
Soft Metals:
Skilled craftsmanship in soft metalwork for enhanced exterior performance
In addition to our core services, we excel in navigating the complexities of insurance claims for homeowners, particularly those affected by hail and wind damage. Our dedicated team ensures a seamless process, providing peace of mind during challenging times.
Everest Exteriors is growing quickly, with annual revenues exceeding $10 million. We are driven by a commitment to quality, customer satisfaction, and integrity. Our vision is to establish Everest Exteriors as one of the leading restoration companies in the region, setting new standards in excellence and service.
About the Role As an
Inside Sales Representative (Customer Experience + Sales Support) , you will be the operational backbone of our customer communication and follow‑up process—turning leads into scheduled inspections, keeping homeowners informed, and ensuring key documents and milestones get completed on time.
This role is ideal for someone who is
highly organized, persistent with follow‑up, strong on the phone/text/email, and calm under pressure . You will work closely with our Outside Sales Representatives and production team to keep jobs moving and customers confident.
Key areas you will own:
appointment setting, sending inspection/damage reports, estimate packaging, pre‑build communication, COC/DocuSign completion, final payment coordination, and review follow‑up cadence.
Work Location:
Mainly remote. Some in‑office meetings necessary.
Schedule:
Full‑time (details provided during interview).
Responsibilities
Set up initial inspections/appointments
for office leads (qualify → schedule → confirm → reminders to maximize show rate).
Send templated inspection/damage reports
to homeowners via text or email after inspections.
Package and send estimate templates
clearly and professionally (homeowner‑friendly and on brand).
Proactively communicate key timeline updates, including: Reinforce our
expectation‑setting script
so customers know what to expect.
Track and obtain the Certificate of Completion (COC)
promptly once a job is complete; send e‑signature link if needed.
Follow up with homeowners to confirm whether the
final check
has been received; coordinate a time for the Outside Rep to pick up payment if necessary.
Drive our reputation process by getting homeowners to leave a review and owning the follow‑up cadence:
same‑day, +3 days, +10 days .
Maintain clean internal notes and status updates so the sales and production teams always know “what’s next” (CRM/tools training provided).
Qualifications
Customer Communication:
Confident and professional in phone calls, texts, and emails; comfortable guiding homeowners through next steps.
Follow‑Up Discipline:
You do not let things sit—documents get signed, questions get answered, and customers get updated without being chased.
Organization:
Strong task management and prioritization in a fast‑moving environment.
Tech Comfort:
Able to learn and use CRM systems, email/text tools, and e‑sign platforms.
Experience Preferred:
Inside sales, appointment setting, customer service, scheduling/dispatch, or home services office experience.
Team Coordination:
Able to work tightly with Outside Sales and Production to keep jobs progressing smoothly.
Pay range and compensation package Commission:
0.5% of eligible sales.
Performance Bonuses:
Including a bonus tied to generating customer reviews (internal performance metric).
Additional Perks/Benefits
Annual performance bonuses, all‑inclusive 5‑day company vacation, and health benefits
(details available).
Note: Review requests must be handled ethically and in compliance with platform policies—no offering customers incentives in exchange for reviews.
Equal Opportunity Statement Everest Exteriors is committed to diversity and inclusivity.
How to Apply If you are interested in joining our team and helping homeowners have a smooth, professional experience from inspection to completion, please submit your application today!
Seniority level Entry level
Employment type Full‑time
Industries Construction
#J-18808-Ljbffr