GameStop
Full Time Assistant Store Manager (Store 3870)
GameStop, Loveland, Colorado, United States, 80538
At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what’s possible. Whether you’re a hardcore gamer or just starting out, we’ve got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!
Essential Job Duties And Responsibilities
Provide best‑in‑class guest service: promptly greet guests; respond to guest questions or concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store.
Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business.
Promptly and accurately process guest purchases or return transactions using the Point‑of‑Sale (POS) computer system: make correct changes, place merchandise in a bag, provide a receipt, and ensure top‑notch guest service.
Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously, and professionally using the GameStop phone greeting; when appropriate, escalating customer issues and complaints to the Store Manager in a timely and professional manner.
Promote GameStop’s unique guest benefits, e.g., new title reservations program, trade‑in program, and Pro Rewards guest loyalty program.
Assist the Store Manager in setting guest service expectations for store associates and training store associates in all aspects of their job responsibilities, including company/store policies, procedures, practices, and guidelines.
Observe associate performance, provide timely and appropriate feedback to the Store Manager, and address unsatisfactory performance as directed, ensuring all store associates are aligned with company and store guest service expectations.
Provide timely and appropriate recognition and feedback to all store associates concerning performance; regularly input written feedback for each store associate into Workday / HR service management system in partnership with the Store Manager.
Ensure store associates have completed all onboarding, job training, and compliance training before opening or closing a shift on their own.
Oversee scheduling of store associates, ensuring that scheduling guidelines are followed and all breaks and meals are accounted for. Supervise staffing levels to achieve optimum guest service at all times.
Approve payroll, enter paid time off, make time edits, and verify that store associates are paid for all time worked.
Ensure all areas of the store, including restrooms, are clean, organized, and merchandised per company guidelines and that all store fixtures and equipment are in proper working order.
Ensure Omni‑Channel orders are fulfilled and shipped daily.
Protect company assets through effective inventory control and loss‑prevention practices, including scam awareness, safety best practices, and delivering bank deposits as required.
Support the store team in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties.
Perform store inventory counts; stock or restock merchandise on shelves and fixtures; move products from the stock room to the front of the store to ensure all products are represented, organized, and alphabetized on the sales floor.
Count, balance, and reconcile daily business transaction totals correctly in the POS system; ensure all closeout paperwork and bank deposit slips are completed accurately.
Verify all shipments for discrepancies or shortages and record any discrepancies in the POS system; conduct merchandise counts/inventories and communicate discrepancies to the Store Manager or District Manager.
Process defectives, recalls, and stock pulls accurately and promptly, ensuring that all boxes are properly labeled and include packing lists.
Maintain awareness of associate and guest safety; identify and immediately address potentially hazardous situations. Report any injuries promptly per company guidelines.
Assist in maintaining store records/files in a neat and organized manner; help ensure that manuals are up to date.
Supervise and delegate tasks to Sales Associates and Retail Keyholders in absence of the Store Manager.
Consistently adhere to GameStop policies and procedures, including all policies and procedures in the Associate Handbook and the Code of Standards, Ethics & Conduct.
Adhere to all opening and closing procedures.
Qualifications
Proof of identity and eligibility to legally work in the United States.
Age 18 or older.
High school diploma or equivalent required; associate’s or accredited bachelor’s degree with emphasis in business, marketing, merchandising, or related field preferred.
At least 6 months of retail management experience preferred.
At least 2 years of retail sales, guest service, and/or management experience preferred.
Video game knowledge preferred.
Key Job Skills And Abilities
Outgoing and welcoming personality with strong people skills.
Provide genuine and individualized assistance to every guest during every visit.
Clear verbal and written communication and listening skills, both in person and on the phone, using spoken and written English; bilingual English/Spanish speaking and writing skills preferred.
Ability to achieve objectives in a fast‑paced, rapidly changing environment.
Work independently and within a team to perform all tasks as assigned and in a timely manner.
Meet associate performance expectations, including attendance, personal appearance, safety, and respectful workplace.
Operate Point‑of‑Sale (POS) computer system.
Basic mathematics (addition, subtraction, multiplication, division, currency) and alphabetizing skills.
Complete required paperwork properly.
Execute financial tasks in strict accordance with company policy.
Work a flexible schedule, including extended hours/days as necessary; minimum of 3 days per week availability.
Constructively manage pressure and adapt to stressful situations without impacting guest interactions; be creative and a problem solver.
Be reliable and trustworthy; always use good judgment.
Able to work alone. Stand and move throughout the store unassisted for up to 12 hours per day.
Bend, stoop, crouch, balance, stretch, reach with arms/hands, climb on ladders, lift merchandise weighing up to 30 lb.
Possess or acquire during employment onboarding a working understanding of military ranks and related insignia (applies only to positions in stores located on military bases).
Employee Growth GameStop is committed to hiring, developing, and promoting qualified candidates to open positions within all levels of the Company. When considering internal candidates, we identify Associates who consistently perform above standard in all areas of job performance, demonstrate outstanding customer service, work well with others, display a genuine interest in their jobs, and have an ability to learn and grow with the Company. Associates must be in their current position for a minimum of 6 months to be eligible to apply for internal postings or be considered for promotion or transfer to a position outside of their own department or work location, division, or brand.
Pay $17.91 – $21.91 per hour
Job Benefits Full‑time store positions at GameStop are also eligible to participate in incentive programs, health benefits, paid time off, 401(k), employee discount, and a casual work environment. Positions may also be eligible for a bonus and/or other incentives.
Equal Employment Opportunity Statement GameStop provides equal employment opportunities to all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
#J-18808-Ljbffr
Essential Job Duties And Responsibilities
Provide best‑in‑class guest service: promptly greet guests; respond to guest questions or concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store.
Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business.
Promptly and accurately process guest purchases or return transactions using the Point‑of‑Sale (POS) computer system: make correct changes, place merchandise in a bag, provide a receipt, and ensure top‑notch guest service.
Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously, and professionally using the GameStop phone greeting; when appropriate, escalating customer issues and complaints to the Store Manager in a timely and professional manner.
Promote GameStop’s unique guest benefits, e.g., new title reservations program, trade‑in program, and Pro Rewards guest loyalty program.
Assist the Store Manager in setting guest service expectations for store associates and training store associates in all aspects of their job responsibilities, including company/store policies, procedures, practices, and guidelines.
Observe associate performance, provide timely and appropriate feedback to the Store Manager, and address unsatisfactory performance as directed, ensuring all store associates are aligned with company and store guest service expectations.
Provide timely and appropriate recognition and feedback to all store associates concerning performance; regularly input written feedback for each store associate into Workday / HR service management system in partnership with the Store Manager.
Ensure store associates have completed all onboarding, job training, and compliance training before opening or closing a shift on their own.
Oversee scheduling of store associates, ensuring that scheduling guidelines are followed and all breaks and meals are accounted for. Supervise staffing levels to achieve optimum guest service at all times.
Approve payroll, enter paid time off, make time edits, and verify that store associates are paid for all time worked.
Ensure all areas of the store, including restrooms, are clean, organized, and merchandised per company guidelines and that all store fixtures and equipment are in proper working order.
Ensure Omni‑Channel orders are fulfilled and shipped daily.
Protect company assets through effective inventory control and loss‑prevention practices, including scam awareness, safety best practices, and delivering bank deposits as required.
Support the store team in meeting and exceeding sales, profit, and shrink goals and complete required administrative and operational duties.
Perform store inventory counts; stock or restock merchandise on shelves and fixtures; move products from the stock room to the front of the store to ensure all products are represented, organized, and alphabetized on the sales floor.
Count, balance, and reconcile daily business transaction totals correctly in the POS system; ensure all closeout paperwork and bank deposit slips are completed accurately.
Verify all shipments for discrepancies or shortages and record any discrepancies in the POS system; conduct merchandise counts/inventories and communicate discrepancies to the Store Manager or District Manager.
Process defectives, recalls, and stock pulls accurately and promptly, ensuring that all boxes are properly labeled and include packing lists.
Maintain awareness of associate and guest safety; identify and immediately address potentially hazardous situations. Report any injuries promptly per company guidelines.
Assist in maintaining store records/files in a neat and organized manner; help ensure that manuals are up to date.
Supervise and delegate tasks to Sales Associates and Retail Keyholders in absence of the Store Manager.
Consistently adhere to GameStop policies and procedures, including all policies and procedures in the Associate Handbook and the Code of Standards, Ethics & Conduct.
Adhere to all opening and closing procedures.
Qualifications
Proof of identity and eligibility to legally work in the United States.
Age 18 or older.
High school diploma or equivalent required; associate’s or accredited bachelor’s degree with emphasis in business, marketing, merchandising, or related field preferred.
At least 6 months of retail management experience preferred.
At least 2 years of retail sales, guest service, and/or management experience preferred.
Video game knowledge preferred.
Key Job Skills And Abilities
Outgoing and welcoming personality with strong people skills.
Provide genuine and individualized assistance to every guest during every visit.
Clear verbal and written communication and listening skills, both in person and on the phone, using spoken and written English; bilingual English/Spanish speaking and writing skills preferred.
Ability to achieve objectives in a fast‑paced, rapidly changing environment.
Work independently and within a team to perform all tasks as assigned and in a timely manner.
Meet associate performance expectations, including attendance, personal appearance, safety, and respectful workplace.
Operate Point‑of‑Sale (POS) computer system.
Basic mathematics (addition, subtraction, multiplication, division, currency) and alphabetizing skills.
Complete required paperwork properly.
Execute financial tasks in strict accordance with company policy.
Work a flexible schedule, including extended hours/days as necessary; minimum of 3 days per week availability.
Constructively manage pressure and adapt to stressful situations without impacting guest interactions; be creative and a problem solver.
Be reliable and trustworthy; always use good judgment.
Able to work alone. Stand and move throughout the store unassisted for up to 12 hours per day.
Bend, stoop, crouch, balance, stretch, reach with arms/hands, climb on ladders, lift merchandise weighing up to 30 lb.
Possess or acquire during employment onboarding a working understanding of military ranks and related insignia (applies only to positions in stores located on military bases).
Employee Growth GameStop is committed to hiring, developing, and promoting qualified candidates to open positions within all levels of the Company. When considering internal candidates, we identify Associates who consistently perform above standard in all areas of job performance, demonstrate outstanding customer service, work well with others, display a genuine interest in their jobs, and have an ability to learn and grow with the Company. Associates must be in their current position for a minimum of 6 months to be eligible to apply for internal postings or be considered for promotion or transfer to a position outside of their own department or work location, division, or brand.
Pay $17.91 – $21.91 per hour
Job Benefits Full‑time store positions at GameStop are also eligible to participate in incentive programs, health benefits, paid time off, 401(k), employee discount, and a casual work environment. Positions may also be eligible for a bonus and/or other incentives.
Equal Employment Opportunity Statement GameStop provides equal employment opportunities to all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
#J-18808-Ljbffr