GameStop
Full Time Assistant Store Manager (Store 2557)
GameStop, Taylor, Michigan, United States, 48180
Overview
Full Time Assistant Store Manager (Store 2557) At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what’s possible. Whether you’re a hardcore gamer or just starting out, we’ve got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!
Working with minimal supervision, the Assistant Store Manager supports the Store Manager in all facets of store operations. Using elements of GameStop’s buy, sell, trade, and reservation business model, the Circle of Life, the Assistant Store Manager develops and promotes a sales culture by creating individualized and complete solutions for every guest and providing outstanding guest service experiences through professional conduct and shared passion for gaming.
You will be responsible for ensuring that products are easy to see and buy, building sales by sharing product and gaming knowledge with guests, providing a clean, organized environment in which to shop, and growing guest loyalty and repeat business. This position supervises Sales Associates and Retail Keyholders in the absence of the Store Manager.
Responsibilities
Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store.
Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business.
Promptly and accurately process guest purchases/return transactions using Point-of-Sale (POS) system, including making correct changes, placing merchandise in a bag, providing a receipt, and ensuring top notch guest service.
Respond to guest comments or questions in person or on the phone; answer calls promptly, courteously, and professionally; escalate customer issues and complaints to the Store Manager as appropriate.
Promote GameStop’s guest benefits, e.g., new title reservations program, trade-in program, and Pro Rewards guest loyalty program.
Assist the Store Manager with setting guest service expectations for store associates and training store associates in all aspects of their job responsibilities, including company/store policies, procedures, practices, and guidelines.
Observe associate performance, provide timely feedback to the Store Manager, and address unsatisfactory performance as directed.
Provide recognition and feedback to store associates; regularly input written feedback for each store associate into the HR system in partnership with the Store Manager.
Ensure associates have completed onboarding, job training, and compliance training prior to opening or closing shifts; associates should know all aspects of their jobs, including policies, inventory control and loss prevention practices, safety, financial protocol, and ethics.
Schedule store associates in accordance with guidelines, supervise staffing levels to maintain service quality, and ensure best-in-class guest service.
Approve payroll, manage paid time off, and verify time worked.
Maintain store cleanliness and merchandising per guidelines; ensure fixtures and equipment are in good working order.
Ensure Omni-Channel orders are fulfilled and shipped daily.
Protect company assets through inventory control and loss prevention; inspect packages at closing as appropriate; communicate concerns to the Store Manager.
Support the store team in meeting sales, profit, and shrink goals and complete administrative duties.
Perform inventory counts, restock merchandise, and organize products on the sales floor.
Count, balance, and reconcile daily transaction totals; manage closeout paperwork and banking procedures.
Verify shipments for discrepancies; conduct counts and report discrepancies to management.
Process defectives/recalls and stock pulls accurately; label boxes with packing lists.
Maintain awareness of associate and guest safety; address hazardous situations and report injuries.
Assist in maintaining store records; keep manuals up to date.
Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager.
Adhere to all store policies and procedures, including the Associate Handbook and Code of Standards, Ethics & Conduct.
Open and close procedures as required.
Qualifications
Must provide proof of identity and eligibility to legally work in the United States.
Must be at least 18 years old.
High school diploma or equivalent required; associate’s or bachelor’s degree in business, marketing, merchandising, or related field preferred.
At least 6 months of retail management experience preferred.
At least 2 years of retail sales, guest service, and/or management experience preferred.
Video game knowledge preferred.
Key Job Skills And Abilities
Outgoing and welcoming personality with strong people skills.
Provide genuine and individualized assistance to every guest.
Clear verbal and written communication and listening skills in English; bilingual English/Spanish preferred.
Ability to work in a fast-paced, changing environment; work independently and in a team.
Meet performance expectations including attendance, safety, and respectful workplace.
Operate Point-of-Sale (POS) system; basic math and alphabetizing skills.
Complete required paperwork properly; follow written, oral, or diagram instructions.
Flexible schedule with availability including nights, weekends, and some holidays (minimum 3 days/week).
Handle pressure; be creative and a problem solver; reliable and trustworthy.
Able to work alone; stand and move for extended periods; lift up to 30 lbs and perform physical tasks.
Job descriptions are subject to change at any time based on business conditions/needs, including changes to the essential job duties, qualifications, and/or key job skills and abilities consistent with the position’s purpose. GameStop provides equal employment opportunities to all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Certain state-specific exceptions may apply.
This position accepts applications on an ongoing basis. Candidates should express their interest by clicking APPLY.
Disclaimer:
GameStop provides equal employment opportunities to applicants and employees without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. GameStop and its affiliated businesses reserve the right to change job descriptions at any time based on business conditions/needs, which includes expanding this job’s responsibilities and assigning additional duties consistent with the position’s purpose.
Benefits:
Full-time store positions at GameStop are eligible to participate in incentive programs, 401(k), paid time off, dental, vision, and health insurance. Positions at GameStop may also be eligible for a bonus and/or other incentives.
Compensation 16.48 - 20.48
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Full Time Assistant Store Manager (Store 2557) At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what’s possible. Whether you’re a hardcore gamer or just starting out, we’ve got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!
Working with minimal supervision, the Assistant Store Manager supports the Store Manager in all facets of store operations. Using elements of GameStop’s buy, sell, trade, and reservation business model, the Circle of Life, the Assistant Store Manager develops and promotes a sales culture by creating individualized and complete solutions for every guest and providing outstanding guest service experiences through professional conduct and shared passion for gaming.
You will be responsible for ensuring that products are easy to see and buy, building sales by sharing product and gaming knowledge with guests, providing a clean, organized environment in which to shop, and growing guest loyalty and repeat business. This position supervises Sales Associates and Retail Keyholders in the absence of the Store Manager.
Responsibilities
Provide best-in-class guest service: promptly greet guests; respond to guest questions/concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store.
Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business.
Promptly and accurately process guest purchases/return transactions using Point-of-Sale (POS) system, including making correct changes, placing merchandise in a bag, providing a receipt, and ensuring top notch guest service.
Respond to guest comments or questions in person or on the phone; answer calls promptly, courteously, and professionally; escalate customer issues and complaints to the Store Manager as appropriate.
Promote GameStop’s guest benefits, e.g., new title reservations program, trade-in program, and Pro Rewards guest loyalty program.
Assist the Store Manager with setting guest service expectations for store associates and training store associates in all aspects of their job responsibilities, including company/store policies, procedures, practices, and guidelines.
Observe associate performance, provide timely feedback to the Store Manager, and address unsatisfactory performance as directed.
Provide recognition and feedback to store associates; regularly input written feedback for each store associate into the HR system in partnership with the Store Manager.
Ensure associates have completed onboarding, job training, and compliance training prior to opening or closing shifts; associates should know all aspects of their jobs, including policies, inventory control and loss prevention practices, safety, financial protocol, and ethics.
Schedule store associates in accordance with guidelines, supervise staffing levels to maintain service quality, and ensure best-in-class guest service.
Approve payroll, manage paid time off, and verify time worked.
Maintain store cleanliness and merchandising per guidelines; ensure fixtures and equipment are in good working order.
Ensure Omni-Channel orders are fulfilled and shipped daily.
Protect company assets through inventory control and loss prevention; inspect packages at closing as appropriate; communicate concerns to the Store Manager.
Support the store team in meeting sales, profit, and shrink goals and complete administrative duties.
Perform inventory counts, restock merchandise, and organize products on the sales floor.
Count, balance, and reconcile daily transaction totals; manage closeout paperwork and banking procedures.
Verify shipments for discrepancies; conduct counts and report discrepancies to management.
Process defectives/recalls and stock pulls accurately; label boxes with packing lists.
Maintain awareness of associate and guest safety; address hazardous situations and report injuries.
Assist in maintaining store records; keep manuals up to date.
Supervise and delegate tasks to Sales Associates and Retail Keyholders in the absence of the Store Manager.
Adhere to all store policies and procedures, including the Associate Handbook and Code of Standards, Ethics & Conduct.
Open and close procedures as required.
Qualifications
Must provide proof of identity and eligibility to legally work in the United States.
Must be at least 18 years old.
High school diploma or equivalent required; associate’s or bachelor’s degree in business, marketing, merchandising, or related field preferred.
At least 6 months of retail management experience preferred.
At least 2 years of retail sales, guest service, and/or management experience preferred.
Video game knowledge preferred.
Key Job Skills And Abilities
Outgoing and welcoming personality with strong people skills.
Provide genuine and individualized assistance to every guest.
Clear verbal and written communication and listening skills in English; bilingual English/Spanish preferred.
Ability to work in a fast-paced, changing environment; work independently and in a team.
Meet performance expectations including attendance, safety, and respectful workplace.
Operate Point-of-Sale (POS) system; basic math and alphabetizing skills.
Complete required paperwork properly; follow written, oral, or diagram instructions.
Flexible schedule with availability including nights, weekends, and some holidays (minimum 3 days/week).
Handle pressure; be creative and a problem solver; reliable and trustworthy.
Able to work alone; stand and move for extended periods; lift up to 30 lbs and perform physical tasks.
Job descriptions are subject to change at any time based on business conditions/needs, including changes to the essential job duties, qualifications, and/or key job skills and abilities consistent with the position’s purpose. GameStop provides equal employment opportunities to all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Certain state-specific exceptions may apply.
This position accepts applications on an ongoing basis. Candidates should express their interest by clicking APPLY.
Disclaimer:
GameStop provides equal employment opportunities to applicants and employees without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. GameStop and its affiliated businesses reserve the right to change job descriptions at any time based on business conditions/needs, which includes expanding this job’s responsibilities and assigning additional duties consistent with the position’s purpose.
Benefits:
Full-time store positions at GameStop are eligible to participate in incentive programs, 401(k), paid time off, dental, vision, and health insurance. Positions at GameStop may also be eligible for a bonus and/or other incentives.
Compensation 16.48 - 20.48
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