Oak Street Health, part of CVS Health
Welcome Coordinator
Oak Street Health, part of CVS Health, Hempstead, New York, United States
Welcome Coordinator
Oak Street Health, part of CVS Health
Role Description The purpose of the Welcome Coordinator at Oak Street Health is to create an inclusive environment for anyone who walks through our doors and to make a positive first and last impression on our patients. Welcome Coordinators are the face of our clinic and the glue that keeps our center operations efficient. They perform various administrative tasks that allow our broader teams to execute on creating an unmatched patient experience and make Oak Street a great place to work. Tasks include scheduling patient appointments, managing inbound and outbound phone calls, fax and mail distribution. They are expected to be friendly and highly flexible.
Core Responsibilities
Welcoming patients and guests
Conducting visit check‑in and assisting patients with required forms
Collecting co‑pays
Updating patient information and making changes in electronic medical record platform
Scheduling/rescheduling appointments within electronic medical records platform
Managing phone lines by answering, taking messages, and conducting outbound calls as instructed
Managing faxes in the electronic fax platform
Maintaining the cleanliness of the Welcome and Community Room areas
May be required to float to other centers in the region on an infrequent basis
Other duties as assigned
Required
Strong computer skills and basic knowledge of Google Suite
Professional phone etiquette
Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)
US work authorization
Strongly Preferred
Experience in customer service setting preferred
Some college preferred
Other Skills
A flexible and positive attitude
A welcoming and nurturing attitude toward our patient population of older adults
High level of integrity
Anticipated Weekly Hours 40
Time Type Full time
Pay Range The Typical Pay Range For This Role Is
$17.00 - $34.15 per hour. This pay range represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. The actual base salary offer
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Role Description The purpose of the Welcome Coordinator at Oak Street Health is to create an inclusive environment for anyone who walks through our doors and to make a positive first and last impression on our patients. Welcome Coordinators are the face of our clinic and the glue that keeps our center operations efficient. They perform various administrative tasks that allow our broader teams to execute on creating an unmatched patient experience and make Oak Street a great place to work. Tasks include scheduling patient appointments, managing inbound and outbound phone calls, fax and mail distribution. They are expected to be friendly and highly flexible.
Core Responsibilities
Welcoming patients and guests
Conducting visit check‑in and assisting patients with required forms
Collecting co‑pays
Updating patient information and making changes in electronic medical record platform
Scheduling/rescheduling appointments within electronic medical records platform
Managing phone lines by answering, taking messages, and conducting outbound calls as instructed
Managing faxes in the electronic fax platform
Maintaining the cleanliness of the Welcome and Community Room areas
May be required to float to other centers in the region on an infrequent basis
Other duties as assigned
Required
Strong computer skills and basic knowledge of Google Suite
Professional phone etiquette
Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)
US work authorization
Strongly Preferred
Experience in customer service setting preferred
Some college preferred
Other Skills
A flexible and positive attitude
A welcoming and nurturing attitude toward our patient population of older adults
High level of integrity
Anticipated Weekly Hours 40
Time Type Full time
Pay Range The Typical Pay Range For This Role Is
$17.00 - $34.15 per hour. This pay range represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. The actual base salary offer
#J-18808-Ljbffr