JSX
Operation Service Concierge
at
JSX
This Is How We Fly At JSX, we’re not just a lifestyle carrier – we’re a lifestyle employer. Here, entrepreneurship meets determination, and excellence is our standard. We believe that the journey is just as important as the destination, and every day, we strive to create a Joyful, Simple eXperience for our Customers. Join us, and find your runway to growth, innovation, and success.
About The Role As an Operation Service Concierge (OSC), you are at the heart of the airport experience—playing a vital role in ensuring aircraft are handled with care, precision, and a focus on safety. From guiding aircraft into the gate to loading baggage and supporting international procedures, your attention to detail helps create a seamless, on‑time operation. You’ll also play a key part in maintaining aircraft cleanliness, servicing lavatories, restocking essential items, and jumping in wherever needed to keep things running smoothly.
A Day In The Life
Marshal aircraft and wing walk with confidence and vigilance to ensure safe ground movement.
Position and reposition aircraft to maximize operational efficiency and ramp utilisation.
Handle baggage and freight with care, ensuring timely loading, unloading, sorting, and delivery, always prioritising our Customers’ needs.
Support international operations by ensuring all Customs protocols are properly followed and documented.
Contribute to ramp safety with routine FOD walks, keeping our work environment clean and hazard‑free.
Pitch in wherever needed – cleaning aircraft, restocking supplies, and assisting with Customer experience touchpoints.
Why You’ll Love This Role
Be part of a team that values you: a tight‑knit crew committed to excellence and mutual support.
No two days are the same: rotating posts and a variety of responsibilities for a fast‑paced, engaging environment.
Make a meaningful impact by shaping the Customer journey from start to finish.
Opportunities to grow: build skills and gain exposure to different areas of airport operations.
What Makes a Successful Operation Service Concierge? We’re Looking For Someone Who Is
Safety‑oriented – prioritising safety in every action.
Adaptable – thriving in dynamic environments and adjusting to changing priorities.
Communicative – sharing information clearly and confidently across teams.
Organised – managing time and priorities effectively.
Proactive – anticipating needs and solving problems before they arise.
Entrepreneurial spirit – bringing energy, ownership, and creativity to improve processes and elevate Customer experience.
Required Experience
High school diploma/GED
Ability to occasionally lift 75+ pounds
Ability to drive and operate ground equipment (e.g., LEKTRO, aircraft tug, belt loaders, baggage carts)
Ability to perform intermittent physical activity including bending, reaching, and prolonged standing.
Availability for flexible shifts, including early mornings, late nights, holidays, and weekends.
Participation in initial and random drug and alcohol screenings per DOT and FAA guidelines.
Preferred Experience
2+ years of ramp experience
Skills, Licenses, & Certifications
Current and valid Driver’s license required.
Pay & Perks Compensation is $19.00/hour.
Health benefits – new crew members become eligible on the 1st of the month following the start date, with medical plans starting at $110/month. 100% employer‑paid dental & vision, plus up to $2,100 annual HSA contribution. Short‑term and long‑term disability coverage at no cost.
Travel benefits – free non‑revenue standby travel on JSX and deeply discounted standby travel on other major domestic & international airlines for you and qualifying immediate family.
401(k) match – 50% of your first 8%
Generous PTO – flexible PTO plan.
Additional Information May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (emergencies, changes in workload, rush jobs, technical developments, etc).
JSX seeks to provide equality of opportunity in all aspects of employment and to ensure that all personnel activities—including recruitment, selection, training, compensation, benefits, discipline, promotion, transfer, layoff, and termination processes—remain free of illegal discrimination and harassment based upon race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, or any other characteristic protected by law.
Ready to soar with us? Join JSX, where every day is a chance to be part of something eXtraordinary!
#J-18808-Ljbffr
at
JSX
This Is How We Fly At JSX, we’re not just a lifestyle carrier – we’re a lifestyle employer. Here, entrepreneurship meets determination, and excellence is our standard. We believe that the journey is just as important as the destination, and every day, we strive to create a Joyful, Simple eXperience for our Customers. Join us, and find your runway to growth, innovation, and success.
About The Role As an Operation Service Concierge (OSC), you are at the heart of the airport experience—playing a vital role in ensuring aircraft are handled with care, precision, and a focus on safety. From guiding aircraft into the gate to loading baggage and supporting international procedures, your attention to detail helps create a seamless, on‑time operation. You’ll also play a key part in maintaining aircraft cleanliness, servicing lavatories, restocking essential items, and jumping in wherever needed to keep things running smoothly.
A Day In The Life
Marshal aircraft and wing walk with confidence and vigilance to ensure safe ground movement.
Position and reposition aircraft to maximize operational efficiency and ramp utilisation.
Handle baggage and freight with care, ensuring timely loading, unloading, sorting, and delivery, always prioritising our Customers’ needs.
Support international operations by ensuring all Customs protocols are properly followed and documented.
Contribute to ramp safety with routine FOD walks, keeping our work environment clean and hazard‑free.
Pitch in wherever needed – cleaning aircraft, restocking supplies, and assisting with Customer experience touchpoints.
Why You’ll Love This Role
Be part of a team that values you: a tight‑knit crew committed to excellence and mutual support.
No two days are the same: rotating posts and a variety of responsibilities for a fast‑paced, engaging environment.
Make a meaningful impact by shaping the Customer journey from start to finish.
Opportunities to grow: build skills and gain exposure to different areas of airport operations.
What Makes a Successful Operation Service Concierge? We’re Looking For Someone Who Is
Safety‑oriented – prioritising safety in every action.
Adaptable – thriving in dynamic environments and adjusting to changing priorities.
Communicative – sharing information clearly and confidently across teams.
Organised – managing time and priorities effectively.
Proactive – anticipating needs and solving problems before they arise.
Entrepreneurial spirit – bringing energy, ownership, and creativity to improve processes and elevate Customer experience.
Required Experience
High school diploma/GED
Ability to occasionally lift 75+ pounds
Ability to drive and operate ground equipment (e.g., LEKTRO, aircraft tug, belt loaders, baggage carts)
Ability to perform intermittent physical activity including bending, reaching, and prolonged standing.
Availability for flexible shifts, including early mornings, late nights, holidays, and weekends.
Participation in initial and random drug and alcohol screenings per DOT and FAA guidelines.
Preferred Experience
2+ years of ramp experience
Skills, Licenses, & Certifications
Current and valid Driver’s license required.
Pay & Perks Compensation is $19.00/hour.
Health benefits – new crew members become eligible on the 1st of the month following the start date, with medical plans starting at $110/month. 100% employer‑paid dental & vision, plus up to $2,100 annual HSA contribution. Short‑term and long‑term disability coverage at no cost.
Travel benefits – free non‑revenue standby travel on JSX and deeply discounted standby travel on other major domestic & international airlines for you and qualifying immediate family.
401(k) match – 50% of your first 8%
Generous PTO – flexible PTO plan.
Additional Information May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate (emergencies, changes in workload, rush jobs, technical developments, etc).
JSX seeks to provide equality of opportunity in all aspects of employment and to ensure that all personnel activities—including recruitment, selection, training, compensation, benefits, discipline, promotion, transfer, layoff, and termination processes—remain free of illegal discrimination and harassment based upon race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, or any other characteristic protected by law.
Ready to soar with us? Join JSX, where every day is a chance to be part of something eXtraordinary!
#J-18808-Ljbffr