Fay Servicing, LLC
This range is provided by Fay Servicing, LLC. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $118,787.00/yr - $148,409.00/yr
Additional compensation types
Annual Bonus
Direct message the job poster from Fay Servicing, LLC
Founded in early 2008, Fay Servicing is committed to providing innovative servicing solutions for both residential and business-purpose loans. As a specialty mortgage servicer who sees the customer behind every loan, we understand that our customers are not loan numbers — they’re homeowners.
Before founding our company, we conducted an exhaustive analysis of the mortgage servicing industry and gained valuable insight into the problems facing mortgage servicers and their customers. With that insight, we set out to build a different kind of servicing company from the ground up.
Join Us on Our Journey Come join us on our journey to serve our customers and be the leader in our industry! We are currently looking for a FVP, Loan Administration to join our team!
Reporting to the SVP, Loan Administration, this position is responsible for providing strategic leadership and operational oversight for Loan Administration, Investor Reporting, and Payments functions. The FVP, Loan Administration sets the strategy for the department and translates it into an integrated operating model that drives compliance, efficiency, and agreed‑upon stakeholder outcomes. This role builds and leads a high‑performing team, aligns functional objectives with enterprise priorities, and ensures robust governance through policies, controls, and risk mitigation.
Additionally, the FVP, Loan Administration defines and manages SLAs and KPIs, champions automation and process optimization, and serves as the executive point of contact for investor reporting and inquiries. This position oversees end‑to‑end payment operations, maintains audit readiness, and ensures adherence to regulatory requirements. Acting as a key influencer across the organization, this role collaborates with cross‑functional partners, manages departmental budgets, and leads strategic initiatives that support Fay’s short‑term goals and long‑term vision.
Qualifications include:
Bachelor’s degree in Business or related field (or equivalent combination of years of experience with High School diploma/GED)
10+ years’ progressive experience in the mortgage servicing industry, with deep knowledge of servicing rules, guidelines, and regulatory requirements
7+ years’ experience managing people and leading teams, including leadership roles
7+ years’ experience in Loan Administration, including Investor Reporting and Payments operations
Demonstrated ability to set vision, execute multi‑year strategies, and lead transformation initiatives in a fast‑paced, highly regulated environment
Familiarity with retail banking procedures, including lockbox and off‑site payment processes
Experience with Black Knight MSP preferred
Strong skills in MS Word, Excel, and PowerPoint
Strong leadership with proven ability to foster an environment of positive employee engagement and trust
Demonstrated ability to quickly establish credibility, coupled with recognizing and supporting the organization’s culture, values, and priorities
Strong verbal and written communication skills with the ability to effectively interact with all levels across the organization to include the ability to effectively present to and facilitate discussions with executive leadership
Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization to influence and drive required results
Strong analytical skills and business acumen
Strong problem‑solving abilities; strong fiscal and technical aptitude; strong business acumen.
Strong decision‑making abilities coupled with sound judgement
Effective at managing multiple priorities under tight deadlines in a fast‑paced, dynamic environment
Ability to prioritize, organize time, and resources to consistently bring projects to successful completion
Client‑focused with results orientation; able to link business needs with tactical execution and results
Strong attention to detail; strong quality and compliance orientation
Ability to manage and lead change
Effective management skills to include talent selection, training, coaching, mentorship, and performance management
Collaborative and consultative work style; team orientation
Self‑directed; ability to proactively surface questions, opportunities, issues, and concerns; comfortable working with ambiguity and uncertainty
Professional maturity, integrity, and the ability to maintain confidential data and information
Submit Your Resume to Learn More
Featured Benefits
Medical, Dental and Vision Insurance
Company Paid Life Insurance
Disability Insurance
Pet Insurance
401k Program with Employer Matching
Paid Holidays
Wellness Initiatives
Employee Assistance Program
Eligible for Hybrid Work Schedule with Remote Flex Days
Compensation
The hiring range for this position is between $118,787.00-$148,409.00 annually
This position is eligible for an annual discretionary bonus
Fay Cares! The Fay‑Constructive Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.
At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected, and included, and is presented with equal opportunities to be successful. Fay is an equal‑opportunity workplace. The Fay Group and affiliated companies participate in E‑Verify. For more information, go to www.dhs.gov/E‑Verify.
Seniority Level Executive
Employment Type Full‑time
Job Function Administrative, Finance, and Strategy/Planning
#J-18808-Ljbffr
Base pay range $118,787.00/yr - $148,409.00/yr
Additional compensation types
Annual Bonus
Direct message the job poster from Fay Servicing, LLC
Founded in early 2008, Fay Servicing is committed to providing innovative servicing solutions for both residential and business-purpose loans. As a specialty mortgage servicer who sees the customer behind every loan, we understand that our customers are not loan numbers — they’re homeowners.
Before founding our company, we conducted an exhaustive analysis of the mortgage servicing industry and gained valuable insight into the problems facing mortgage servicers and their customers. With that insight, we set out to build a different kind of servicing company from the ground up.
Join Us on Our Journey Come join us on our journey to serve our customers and be the leader in our industry! We are currently looking for a FVP, Loan Administration to join our team!
Reporting to the SVP, Loan Administration, this position is responsible for providing strategic leadership and operational oversight for Loan Administration, Investor Reporting, and Payments functions. The FVP, Loan Administration sets the strategy for the department and translates it into an integrated operating model that drives compliance, efficiency, and agreed‑upon stakeholder outcomes. This role builds and leads a high‑performing team, aligns functional objectives with enterprise priorities, and ensures robust governance through policies, controls, and risk mitigation.
Additionally, the FVP, Loan Administration defines and manages SLAs and KPIs, champions automation and process optimization, and serves as the executive point of contact for investor reporting and inquiries. This position oversees end‑to‑end payment operations, maintains audit readiness, and ensures adherence to regulatory requirements. Acting as a key influencer across the organization, this role collaborates with cross‑functional partners, manages departmental budgets, and leads strategic initiatives that support Fay’s short‑term goals and long‑term vision.
Qualifications include:
Bachelor’s degree in Business or related field (or equivalent combination of years of experience with High School diploma/GED)
10+ years’ progressive experience in the mortgage servicing industry, with deep knowledge of servicing rules, guidelines, and regulatory requirements
7+ years’ experience managing people and leading teams, including leadership roles
7+ years’ experience in Loan Administration, including Investor Reporting and Payments operations
Demonstrated ability to set vision, execute multi‑year strategies, and lead transformation initiatives in a fast‑paced, highly regulated environment
Familiarity with retail banking procedures, including lockbox and off‑site payment processes
Experience with Black Knight MSP preferred
Strong skills in MS Word, Excel, and PowerPoint
Strong leadership with proven ability to foster an environment of positive employee engagement and trust
Demonstrated ability to quickly establish credibility, coupled with recognizing and supporting the organization’s culture, values, and priorities
Strong verbal and written communication skills with the ability to effectively interact with all levels across the organization to include the ability to effectively present to and facilitate discussions with executive leadership
Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization to influence and drive required results
Strong analytical skills and business acumen
Strong problem‑solving abilities; strong fiscal and technical aptitude; strong business acumen.
Strong decision‑making abilities coupled with sound judgement
Effective at managing multiple priorities under tight deadlines in a fast‑paced, dynamic environment
Ability to prioritize, organize time, and resources to consistently bring projects to successful completion
Client‑focused with results orientation; able to link business needs with tactical execution and results
Strong attention to detail; strong quality and compliance orientation
Ability to manage and lead change
Effective management skills to include talent selection, training, coaching, mentorship, and performance management
Collaborative and consultative work style; team orientation
Self‑directed; ability to proactively surface questions, opportunities, issues, and concerns; comfortable working with ambiguity and uncertainty
Professional maturity, integrity, and the ability to maintain confidential data and information
Submit Your Resume to Learn More
Featured Benefits
Medical, Dental and Vision Insurance
Company Paid Life Insurance
Disability Insurance
Pet Insurance
401k Program with Employer Matching
Paid Holidays
Wellness Initiatives
Employee Assistance Program
Eligible for Hybrid Work Schedule with Remote Flex Days
Compensation
The hiring range for this position is between $118,787.00-$148,409.00 annually
This position is eligible for an annual discretionary bonus
Fay Cares! The Fay‑Constructive Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.
At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected, and included, and is presented with equal opportunities to be successful. Fay is an equal‑opportunity workplace. The Fay Group and affiliated companies participate in E‑Verify. For more information, go to www.dhs.gov/E‑Verify.
Seniority Level Executive
Employment Type Full‑time
Job Function Administrative, Finance, and Strategy/Planning
#J-18808-Ljbffr