Gartner
Client Success Manager (Fluent Portuguese Required)
Gartner, Irving, Texas, United States, 75084
Client Success Manager (Fluent Portuguese Required)
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About the role The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface client’s business priorities, break down challenges, and identify the most effective ways to support the client in making the right decisions for their business. They are responsible for onboarding clients, proving the concept of Gartner services, and stimulating client engagement of products that are used by large client teams.
What you will do
Build, develop and manage relationships with a variety of clients ranging from senior C‑level executives to junior client professionals across various business functions, ensuring they are successful in the utilization of their Gartner subscription, resulting in customer satisfaction, retention, and growth.
Introduce Gartner services and capabilities to new clients and communicate value to decision makers.
Facilitate client calls, understand client priorities, and recommend a program of action that drives high value and return of investment on their Gartner membership.
Collaborate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to clients.
Conduct regular reviews of client book of business, looking into performance and key client engagement metrics.
What you will need
3+ years relevant professional and/or internship experience.
Proven track record of success fueled by a passion for delighting clients.
Strong communication, collaboration, prioritization, critical thinking, and influencing skills.
Bachelor’s degree preferred.
What you will get
Competitive salary, generous paid time off policy, charity match program, Medical, Dental & Vision Plans, Parental Leave, Employee Assistance Program (EAP), 401K matching and more!
Collaborative, team‑oriented culture that embraces diversity.
Professional development and unlimited growth opportunities.
About Gartner At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission‑critical priorities. Since our founding in 1979, we’ve grown to 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories.
Location Irving, TX.
Compensation Estimated salary range: $70,000 – $102,000 USD.
Equal Employment Opportunity The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation.
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About the role The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface client’s business priorities, break down challenges, and identify the most effective ways to support the client in making the right decisions for their business. They are responsible for onboarding clients, proving the concept of Gartner services, and stimulating client engagement of products that are used by large client teams.
What you will do
Build, develop and manage relationships with a variety of clients ranging from senior C‑level executives to junior client professionals across various business functions, ensuring they are successful in the utilization of their Gartner subscription, resulting in customer satisfaction, retention, and growth.
Introduce Gartner services and capabilities to new clients and communicate value to decision makers.
Facilitate client calls, understand client priorities, and recommend a program of action that drives high value and return of investment on their Gartner membership.
Collaborate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to clients.
Conduct regular reviews of client book of business, looking into performance and key client engagement metrics.
What you will need
3+ years relevant professional and/or internship experience.
Proven track record of success fueled by a passion for delighting clients.
Strong communication, collaboration, prioritization, critical thinking, and influencing skills.
Bachelor’s degree preferred.
What you will get
Competitive salary, generous paid time off policy, charity match program, Medical, Dental & Vision Plans, Parental Leave, Employee Assistance Program (EAP), 401K matching and more!
Collaborative, team‑oriented culture that embraces diversity.
Professional development and unlimited growth opportunities.
About Gartner At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission‑critical priorities. Since our founding in 1979, we’ve grown to 21,000 associates globally who support ~14,000 client enterprises in ~90 countries and territories.
Location Irving, TX.
Compensation Estimated salary range: $70,000 – $102,000 USD.
Equal Employment Opportunity The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation.
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