Baystate Health
RN Triage Nurse, Contact Center GI Specialty – Part Time R40351
Baystate Health, Holyoke, Massachusetts, us, 01040
RN Triage Nurse, Contact Center GI Specialty – Part Time R40351
Req#: R40351
Category(s):
Nursing, Ambulatory Direct Care Nurses Full Time / Part Time:
Part-Time Shift:
First
Compensation:
$39.15 – $45.00 – $53.23 per hour
Description:
The Contact Center GI Triage Nurse triages patients telephonically to facilitate access to appropriate level of care by assessing needs, offering a clinical option, referral to health care providers, services, and community resources. Promotes wellness and informed decisions by providing health information, home care advice, and prevention concepts. The nurse ensures timely access to appropriate care and seamless coordination of services throughout the continuum. Works collaboratively with physicians and other health team members, and is available to patients and families for care coordination.
Responsibilities
Answers clinically related inbound calls. Maintains current knowledge base including triage skills, appropriate teaching principles, and policies and procedures.
Initiates all forms of communication for each encounter using accurate medical history and documentation, including patient education as well as reviewing test/procedure preps.
Acts as a patient advocate by resolving problems or communicating patient needs and concerns to appropriate resources.
Strong communication, interpersonal, and problem solving skills to advocate for optimal patient outcomes.
Provides resource to assigned scheduling team responding to clinical questions related to prescriptions, appointments, medical management, practice protocols and appropriate population management.
Proficient in use of multiple computer applications including EMR, spreadsheet programs and electronic medical records.
Responsible for gathering information on diagnostic tests, previous hospitalizations and ambulatory care, leads communication to obtain an accurate medical history, fully understands reason for referral, or post hospital care.
Work Experience & Qualifications
Massachusetts license as an RN and BLS CPR certified.
Minimum 5 years of nursing experience. Ideal candidate will have experience in GI, Endoscopy, colonoscopy procedure, pre admission testing.
Patient education and triage in GI specialty is essential and will help this nurse be successful in this dynamic, autonomous role.
Excellent communication, interpersonal and problem solving skills to advocate for optimal patient outcomes. Telephonic triage strongly preferred.
Proficient in multiple computer applications including EMR, spreadsheet programs, and electronic medical records.
Exceptional communication and computer skills.
Must have competency in delivering exceptional nursing care and have proven success in partnering with both physicians and staff.
Other Information
Ability to work remote after successful completion of onsite orientation and training. Must be available to work occasionally on site as needed.
Location – Whitney Ave.
Monday – Friday Part Time.
Education Associates of Science: Nursing (Required), Bachelors Degree in Nursing
Certifications Registered Nurse – State of Massachusetts
Equal Employment Opportunity Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.
Apply Now
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Category(s):
Nursing, Ambulatory Direct Care Nurses Full Time / Part Time:
Part-Time Shift:
First
Compensation:
$39.15 – $45.00 – $53.23 per hour
Description:
The Contact Center GI Triage Nurse triages patients telephonically to facilitate access to appropriate level of care by assessing needs, offering a clinical option, referral to health care providers, services, and community resources. Promotes wellness and informed decisions by providing health information, home care advice, and prevention concepts. The nurse ensures timely access to appropriate care and seamless coordination of services throughout the continuum. Works collaboratively with physicians and other health team members, and is available to patients and families for care coordination.
Responsibilities
Answers clinically related inbound calls. Maintains current knowledge base including triage skills, appropriate teaching principles, and policies and procedures.
Initiates all forms of communication for each encounter using accurate medical history and documentation, including patient education as well as reviewing test/procedure preps.
Acts as a patient advocate by resolving problems or communicating patient needs and concerns to appropriate resources.
Strong communication, interpersonal, and problem solving skills to advocate for optimal patient outcomes.
Provides resource to assigned scheduling team responding to clinical questions related to prescriptions, appointments, medical management, practice protocols and appropriate population management.
Proficient in use of multiple computer applications including EMR, spreadsheet programs and electronic medical records.
Responsible for gathering information on diagnostic tests, previous hospitalizations and ambulatory care, leads communication to obtain an accurate medical history, fully understands reason for referral, or post hospital care.
Work Experience & Qualifications
Massachusetts license as an RN and BLS CPR certified.
Minimum 5 years of nursing experience. Ideal candidate will have experience in GI, Endoscopy, colonoscopy procedure, pre admission testing.
Patient education and triage in GI specialty is essential and will help this nurse be successful in this dynamic, autonomous role.
Excellent communication, interpersonal and problem solving skills to advocate for optimal patient outcomes. Telephonic triage strongly preferred.
Proficient in multiple computer applications including EMR, spreadsheet programs, and electronic medical records.
Exceptional communication and computer skills.
Must have competency in delivering exceptional nursing care and have proven success in partnering with both physicians and staff.
Other Information
Ability to work remote after successful completion of onsite orientation and training. Must be available to work occasionally on site as needed.
Location – Whitney Ave.
Monday – Friday Part Time.
Education Associates of Science: Nursing (Required), Bachelors Degree in Nursing
Certifications Registered Nurse – State of Massachusetts
Equal Employment Opportunity Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.
Apply Now
#J-18808-Ljbffr