O'Reilly Auto Parts
Join to apply for the
Retail Service Specialist
role at
O'Reilly Auto Parts .
Compensation Pay Range $17.87 - $24.50 per hour.
The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual or quarterly performance bonuses and premiums that may be paid in amounts ranging per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.
Bilingual candidates encouraged to apply.
Essential Job Functions
Lead store team members in providing excellent customer service to retail and professional customers.
Supervise customer service levels in the retail showroom, ensuring team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc…)
Ensure the telephone is answered according to company policy.
Process all buy online/ship-to-store, hub and store-to-store transfers, and DC add orders in a timely manner, contacting customers upon shipment arrival as needed.
Handle special orders and outside purchases efficiently and according to procedure, using the electronic outside purchase order ledger.
Process retail customer returns and exchanges efficiently, issue refunds accurately using the correct payment methods, and stage returned merchandise correctly in the returns area.
Invoice all merchandise, including core charges and warranties, before products leave the store.
Communicate Zipline messages, and delegate and complete Image Maker and merchandising tasks as assigned.
Ensure team members adhere to the posted work schedule, obtain managerial approval for changes or deviations, and clock in/out according to company policy.
Perform all store opening and closing duties, including day‑end procedures, verifying and securing money/deposits, preparing bank deposits, ensuring night security lights are on, locking doors and securing the building, arming/disarming security alarms, and checking/locking delivery vehicles parked in secure areas.
Carry out all other duties as assigned.
Required Skills
Strong communication skills.
Ability to obtain RSS Certification.
Desired Skills
Retail sales experience, preferably in auto parts.
Automotive systems and repair knowledge.
ASE Certification.
Fluency in multiple languages (Spanish highly desired).
Total Compensation Package
Competitive wages & paid time off.
Stock purchase plan & 401(k) with employer contributions starting day one.
Medical, dental, and vision insurance with optional flexible spending account (FSA).
Team member health and wellbeing programs.
Tuition educational assistance programs.
Opportunities for career growth.
O'Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.
Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to rar@oreillyauto.com or call (800) 471-7431 option 1 and provide your requested accommodation and position details.
Additional Information
Seniority level: Entry level.
Employment type: Full‑time.
Job function: Other.
Industries: Retail.
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Retail Service Specialist
role at
O'Reilly Auto Parts .
Compensation Pay Range $17.87 - $24.50 per hour.
The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual or quarterly performance bonuses and premiums that may be paid in amounts ranging per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.
Bilingual candidates encouraged to apply.
Essential Job Functions
Lead store team members in providing excellent customer service to retail and professional customers.
Supervise customer service levels in the retail showroom, ensuring team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc…)
Ensure the telephone is answered according to company policy.
Process all buy online/ship-to-store, hub and store-to-store transfers, and DC add orders in a timely manner, contacting customers upon shipment arrival as needed.
Handle special orders and outside purchases efficiently and according to procedure, using the electronic outside purchase order ledger.
Process retail customer returns and exchanges efficiently, issue refunds accurately using the correct payment methods, and stage returned merchandise correctly in the returns area.
Invoice all merchandise, including core charges and warranties, before products leave the store.
Communicate Zipline messages, and delegate and complete Image Maker and merchandising tasks as assigned.
Ensure team members adhere to the posted work schedule, obtain managerial approval for changes or deviations, and clock in/out according to company policy.
Perform all store opening and closing duties, including day‑end procedures, verifying and securing money/deposits, preparing bank deposits, ensuring night security lights are on, locking doors and securing the building, arming/disarming security alarms, and checking/locking delivery vehicles parked in secure areas.
Carry out all other duties as assigned.
Required Skills
Strong communication skills.
Ability to obtain RSS Certification.
Desired Skills
Retail sales experience, preferably in auto parts.
Automotive systems and repair knowledge.
ASE Certification.
Fluency in multiple languages (Spanish highly desired).
Total Compensation Package
Competitive wages & paid time off.
Stock purchase plan & 401(k) with employer contributions starting day one.
Medical, dental, and vision insurance with optional flexible spending account (FSA).
Team member health and wellbeing programs.
Tuition educational assistance programs.
Opportunities for career growth.
O'Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.
Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to rar@oreillyauto.com or call (800) 471-7431 option 1 and provide your requested accommodation and position details.
Additional Information
Seniority level: Entry level.
Employment type: Full‑time.
Job function: Other.
Industries: Retail.
#J-18808-Ljbffr