Johnson Controls
HVAC Service Quality Coord - Connected Controls
Johnson Controls, Milwaukee, Wisconsin, United States, 53244
HVAC Service Quality Coordinator - Connected Controls
Join Johnson Controls as an HVAC Service Quality Coordinator for Connected Controls.
Benefits
Competitive pay
Paid vacation, holidays, and sick time
Comprehensive benefits package, including 401K, medical, dental, and vision care – available from day one
Extensive product and on‑the‑job/cross‑training opportunities
Encouraging and collaborative team environment
Zero Harm safety policy
Scheduling and management support
Employee discount programs (The Loop by Perk Spot)
Responsibilities
Track quality metrics and audit service documentation
Coordinate corrective actions and support technician training
Partner closely with the Service Team Manager and Team Leads to review service performance, identify gaps, and implement quality improvement measures
Support customer feedback processes, manage warranty claims, and ensure compliance with Johnson Controls’ quality and safety policies
Leverage connected HVAC controls and building automation systems to monitor performance, analyze data trends, and support proactive service strategies
Provide sales support to the engineering and sales team during project development
Conduct engineering design reviews and/or financial analysis to ensure accuracy and profitability
Generate take‑off plans and specifications for HVAC service projects
Develop and write detailed estimates or proposals for service work
May call on potential customers as directed by sales managers to support business growth
Qualifications
University degree or equivalent experience
Minimum of 3 years of experience in HVAC service operations or related field
Strong organizational skills and attention to detail with the ability to work independently
Excellent interpersonal and communication skills to collaborate effectively with internal teams and customers
Proficient computer skills, including advanced Microsoft Word, Excel, PowerPoint, and data management capabilities
Ability to prioritize tasks based on business impact and influence teams to achieve quality goals
Experience working with connected HVAC controls or building automation systems, including troubleshooting and performance monitoring
Associate’s degree or technical certification in HVAC or Quality Management (Preferred)
Experience with quality auditing, compliance programs, and continuous improvement methodologies (Preferred)
Familiarity with project costing principles and service performance analysis (Preferred)
Knowledge of IoT‑enabled building systems, remote monitoring tools, and connected services platforms (Preferred)
Salary & Hiring Information HIRING SALARY RANGE: $76,000 - $99,500 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Management and Manufacturing
Industries
Industrial Machinery Manufacturing
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Benefits
Competitive pay
Paid vacation, holidays, and sick time
Comprehensive benefits package, including 401K, medical, dental, and vision care – available from day one
Extensive product and on‑the‑job/cross‑training opportunities
Encouraging and collaborative team environment
Zero Harm safety policy
Scheduling and management support
Employee discount programs (The Loop by Perk Spot)
Responsibilities
Track quality metrics and audit service documentation
Coordinate corrective actions and support technician training
Partner closely with the Service Team Manager and Team Leads to review service performance, identify gaps, and implement quality improvement measures
Support customer feedback processes, manage warranty claims, and ensure compliance with Johnson Controls’ quality and safety policies
Leverage connected HVAC controls and building automation systems to monitor performance, analyze data trends, and support proactive service strategies
Provide sales support to the engineering and sales team during project development
Conduct engineering design reviews and/or financial analysis to ensure accuracy and profitability
Generate take‑off plans and specifications for HVAC service projects
Develop and write detailed estimates or proposals for service work
May call on potential customers as directed by sales managers to support business growth
Qualifications
University degree or equivalent experience
Minimum of 3 years of experience in HVAC service operations or related field
Strong organizational skills and attention to detail with the ability to work independently
Excellent interpersonal and communication skills to collaborate effectively with internal teams and customers
Proficient computer skills, including advanced Microsoft Word, Excel, PowerPoint, and data management capabilities
Ability to prioritize tasks based on business impact and influence teams to achieve quality goals
Experience working with connected HVAC controls or building automation systems, including troubleshooting and performance monitoring
Associate’s degree or technical certification in HVAC or Quality Management (Preferred)
Experience with quality auditing, compliance programs, and continuous improvement methodologies (Preferred)
Familiarity with project costing principles and service performance analysis (Preferred)
Knowledge of IoT‑enabled building systems, remote monitoring tools, and connected services platforms (Preferred)
Salary & Hiring Information HIRING SALARY RANGE: $76,000 - $99,500 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply.
Seniority Level
Mid‑Senior level
Employment Type
Full‑time
Job Function
Management and Manufacturing
Industries
Industrial Machinery Manufacturing
#J-18808-Ljbffr