Columbus McKinnon
Senior Advisor, Talent Acquisition at Columbus McKinnon
Job Title:
Specialist, Customer Services
Job Summary/Overview
The Specialist, Customer Services will provide best in class service to our customers by developing and maintaining customer and sales relationships by creating best in class service through answering all incoming inquiries and proactive order management.
Essential Duties and Responsibilities
Build and create strong relationships with customer and sales team
Manage and review open orders proactively for customer
Proactive communication with internal and external customers
Root cause, evaluate and implement action plans to resolve reoccurring issues
Analyze reports for opportunities and order management to root cause and resolve issues
Generate leads and identify opportunities to up-sell and cross sell to customers
Manage incoming call volume to ensure all customers are receiving an excellent customer experience
Respond to incoming requests promptly
Receive and initiate telephone communications with customers and CM personnel at all levels of the organization.
Collaborate with internal departments to ensure on time delivery of orders such as credit and operations
Quote prices to customers on inquiries
Assist with order entry when necessary
Become product knowledge expert
Work with field sales, distribution centers to proactively manage the service requirements of our customers in an efficient & cost effective manner that is mutually beneficial to the customer and CMCO
Receive and respond to inquiries from customers, field sales and internal associates in regards to order status, products, pricing and promotions.
Coordinate required distribution activities and notify customers regarding order fulfillment
Other duties as assigned
Knowledge, Skills, Competencies, and Abilities
Excellent attention to detail
Ability to build relationships both internally and externally to support our customer needs
Ability to prioritize and approach assignments with sense of urgency
Organized with excellent time management skills
Ability to effectively communicate with customers, sales and other internal departments, both written and verbal
Demonstrated ability to learn and adapt in fast pace environment
Must be punctual and possess a strong work ethic
Ability to problem solve and think creatively
Demonstrated ability to work in a team atmosphere
Demonstrated ability to multitask and work under pressure
Interpret company policies / procedures and enforce compliance
Self-starter with a positive attitude
Required Qualifications
High School Diploma or equivalent education
Bachelor's Degree preferred
1-3+ years of customer service experience
SAP knowledge preferred
Compensation
$20.00/HR – $23.00/hour+ benefits
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in incentive plans will be provided if an employee receives an offer of employment.
Columbus McKinnon is a leading worldwide designer, manufacturer and marketer of intelligent motion solutions that move the world forward and improve lives by efficiently and ergonomically moving, lifting, positioning and securing materials. Key products include hoists, crane components, precision conveyor systems, rigging tools, light rail workstations and digital power and motion control systems. We are focused on commercial and industrial applications that require the safety and quality provided by our superior design and engineering know-how. Columbus McKinnon is a publicly traded company that has been in business for almost 150 years – proud of our heritage, where we come from, and where we’re going. As Columbus McKinnon grows globally, so does our need for driven and inspired employees. Join our winning team.
Columbus McKinnon Corporation promotes a diverse and inclusive workforce and is an Equal Opportunity Employer that does not discriminate against employees or applicants for employment on the basis of race, color, national origin, ancestry, age, religion, sex, gender, gender identity, gender expression, sexual orientation, physical or mental disability, medical condition, genetic information, military or veteran status, marital status, or any other Federal or State legally-protected classes. We also value the safety of all associates and work hard to maintain a Drug Free Workplace.
Seniority level: Entry level
Employment type: Full-time
Job function: Customer Service and Administrative
Industries: Machinery Manufacturing
Referrals increase your chances of interviewing at Columbus McKinnon by 2x
Medical insurance
Vision insurance
401(k)
Paid maternity leave
Paid paternity leave
#J-18808-Ljbffr
Specialist, Customer Services
Job Summary/Overview
The Specialist, Customer Services will provide best in class service to our customers by developing and maintaining customer and sales relationships by creating best in class service through answering all incoming inquiries and proactive order management.
Essential Duties and Responsibilities
Build and create strong relationships with customer and sales team
Manage and review open orders proactively for customer
Proactive communication with internal and external customers
Root cause, evaluate and implement action plans to resolve reoccurring issues
Analyze reports for opportunities and order management to root cause and resolve issues
Generate leads and identify opportunities to up-sell and cross sell to customers
Manage incoming call volume to ensure all customers are receiving an excellent customer experience
Respond to incoming requests promptly
Receive and initiate telephone communications with customers and CM personnel at all levels of the organization.
Collaborate with internal departments to ensure on time delivery of orders such as credit and operations
Quote prices to customers on inquiries
Assist with order entry when necessary
Become product knowledge expert
Work with field sales, distribution centers to proactively manage the service requirements of our customers in an efficient & cost effective manner that is mutually beneficial to the customer and CMCO
Receive and respond to inquiries from customers, field sales and internal associates in regards to order status, products, pricing and promotions.
Coordinate required distribution activities and notify customers regarding order fulfillment
Other duties as assigned
Knowledge, Skills, Competencies, and Abilities
Excellent attention to detail
Ability to build relationships both internally and externally to support our customer needs
Ability to prioritize and approach assignments with sense of urgency
Organized with excellent time management skills
Ability to effectively communicate with customers, sales and other internal departments, both written and verbal
Demonstrated ability to learn and adapt in fast pace environment
Must be punctual and possess a strong work ethic
Ability to problem solve and think creatively
Demonstrated ability to work in a team atmosphere
Demonstrated ability to multitask and work under pressure
Interpret company policies / procedures and enforce compliance
Self-starter with a positive attitude
Required Qualifications
High School Diploma or equivalent education
Bachelor's Degree preferred
1-3+ years of customer service experience
SAP knowledge preferred
Compensation
$20.00/HR – $23.00/hour+ benefits
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in incentive plans will be provided if an employee receives an offer of employment.
Columbus McKinnon is a leading worldwide designer, manufacturer and marketer of intelligent motion solutions that move the world forward and improve lives by efficiently and ergonomically moving, lifting, positioning and securing materials. Key products include hoists, crane components, precision conveyor systems, rigging tools, light rail workstations and digital power and motion control systems. We are focused on commercial and industrial applications that require the safety and quality provided by our superior design and engineering know-how. Columbus McKinnon is a publicly traded company that has been in business for almost 150 years – proud of our heritage, where we come from, and where we’re going. As Columbus McKinnon grows globally, so does our need for driven and inspired employees. Join our winning team.
Columbus McKinnon Corporation promotes a diverse and inclusive workforce and is an Equal Opportunity Employer that does not discriminate against employees or applicants for employment on the basis of race, color, national origin, ancestry, age, religion, sex, gender, gender identity, gender expression, sexual orientation, physical or mental disability, medical condition, genetic information, military or veteran status, marital status, or any other Federal or State legally-protected classes. We also value the safety of all associates and work hard to maintain a Drug Free Workplace.
Seniority level: Entry level
Employment type: Full-time
Job function: Customer Service and Administrative
Industries: Machinery Manufacturing
Referrals increase your chances of interviewing at Columbus McKinnon by 2x
Medical insurance
Vision insurance
401(k)
Paid maternity leave
Paid paternity leave
#J-18808-Ljbffr