TruGreen
Customer Care Coordinator
TruGreen – Wheat Ridge, Colorado
2 days ago – Be among the first 25 applicants
Join to apply for the
Customer Care Coordinator
role at TruGreen.
TruGreen is committed to providing personalized attention for its associates while focusing on development and teamwork. We aim to be an employer of choice and a great place to work.
Position Overview Respond to inbound and make outbound calls to resolve customer concerns in a timely and professional manner. Coordinate and resolve customer follow‑up requests (CFRs) as a liaison between branches and customers to maintain the highest level of customer service.
Responsibilities
Handle routine customer concerns (service, billing, results) and diagnose root causes for complex issues.
Coordinate and resolve customer follow‑up requests as a liaison between branches and customers.
Prioritize open, overdue, and critical CFRs or concerns and escale to management as needed.
Review customer feedback from external sources and compile statistical data (e.g., NPS) to report trends to management.
Contact customers who request cancellation to retain business; identify root cause and offer approved retention solutions.
Complete special projects to support branch operations and efficiency.
Enter and maintain accurate customer data in the database.
Research customer database for account and service history to resolve concerns.
Follow standard policies, procedures, and scripts to ensure quality outcomes.
Assess customer needs for additional services and up‑sell where appropriate.
Identify and communicate improvement opportunities or trends impacting the customer experience.
May receive customers and vendors at assigned branch.
Education & Experience Requirements
High school diploma/GED required; associate’s degree preferred.
2‑3 years of customer service experience required.
Experience resolving escalated customer service issues required.
Computer skills with Microsoft Office applications (Word, Excel, Outlook, PowerPoint).
Physical Demands & Working Conditions
Sit, stand, and walk.
Use hands and arms to handle, feel, or reach.
Speak and hear.
Use close vision.
Lift or move up to 25 lbs.
Stoop, kneel, crouch, or crawl occasionally.
Low to moderate noise level.
Minimal adverse conditions.
Ability to speak, read, and write fluently in English is required.
You MUST BE physically located in the United States while performing this job.
Pay Range $35,001.00 – $63,002.00
This range reflects the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Most candidates will start in the bottom half of the range; the upper end is reserved for candidates with extensive experience. An employee’s pay history will not be a contributing factor where prohibited by local law.
In addition to monetary compensation, benefits include Medical, Dental, Vision insurance and company‑matching 401(k) plus other programs and perks.
TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.
We are an Equal Opportunity/Affirmative Action Employer – Minorities/Females/Protected Veterans/Individuals with Disabilities. To learn more, please visit EEOC/EEO | TruGreen (trugreenjobs.com).
TruGreen performs pre‑employment testing.
To view our disclaimer: https://trugreenjobs.com/us/en/disclaimer
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
Industries Consumer Services
#J-18808-Ljbffr
TruGreen – Wheat Ridge, Colorado
2 days ago – Be among the first 25 applicants
Join to apply for the
Customer Care Coordinator
role at TruGreen.
TruGreen is committed to providing personalized attention for its associates while focusing on development and teamwork. We aim to be an employer of choice and a great place to work.
Position Overview Respond to inbound and make outbound calls to resolve customer concerns in a timely and professional manner. Coordinate and resolve customer follow‑up requests (CFRs) as a liaison between branches and customers to maintain the highest level of customer service.
Responsibilities
Handle routine customer concerns (service, billing, results) and diagnose root causes for complex issues.
Coordinate and resolve customer follow‑up requests as a liaison between branches and customers.
Prioritize open, overdue, and critical CFRs or concerns and escale to management as needed.
Review customer feedback from external sources and compile statistical data (e.g., NPS) to report trends to management.
Contact customers who request cancellation to retain business; identify root cause and offer approved retention solutions.
Complete special projects to support branch operations and efficiency.
Enter and maintain accurate customer data in the database.
Research customer database for account and service history to resolve concerns.
Follow standard policies, procedures, and scripts to ensure quality outcomes.
Assess customer needs for additional services and up‑sell where appropriate.
Identify and communicate improvement opportunities or trends impacting the customer experience.
May receive customers and vendors at assigned branch.
Education & Experience Requirements
High school diploma/GED required; associate’s degree preferred.
2‑3 years of customer service experience required.
Experience resolving escalated customer service issues required.
Computer skills with Microsoft Office applications (Word, Excel, Outlook, PowerPoint).
Physical Demands & Working Conditions
Sit, stand, and walk.
Use hands and arms to handle, feel, or reach.
Speak and hear.
Use close vision.
Lift or move up to 25 lbs.
Stoop, kneel, crouch, or crawl occasionally.
Low to moderate noise level.
Minimal adverse conditions.
Ability to speak, read, and write fluently in English is required.
You MUST BE physically located in the United States while performing this job.
Pay Range $35,001.00 – $63,002.00
This range reflects the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Most candidates will start in the bottom half of the range; the upper end is reserved for candidates with extensive experience. An employee’s pay history will not be a contributing factor where prohibited by local law.
In addition to monetary compensation, benefits include Medical, Dental, Vision insurance and company‑matching 401(k) plus other programs and perks.
TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.
We are an Equal Opportunity/Affirmative Action Employer – Minorities/Females/Protected Veterans/Individuals with Disabilities. To learn more, please visit EEOC/EEO | TruGreen (trugreenjobs.com).
TruGreen performs pre‑employment testing.
To view our disclaimer: https://trugreenjobs.com/us/en/disclaimer
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
Industries Consumer Services
#J-18808-Ljbffr