Sherwin-Williams
Retail Store Customer Service Specialist
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Retail Store Customer Service Specialist
role at
Sherwin-Williams
Base pay range $15.45/hr - $15.45/hr
Job Description This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. They also promptly resolve any customer concerns and ensure maximum client satisfaction while staying up-to-date with product features and maintaining high quality and visual standards.
Job duties include contact with customers, including minors. Employees may have access to cash, electronic equipment, personal information, store merchandise and other items of value. A review of criminal history is required to protect the safety of customers, staff, employees, vendors, contractors, and the general public.
Responsibilities
Ensure high levels of customer satisfaction through excellent sales service
Assist customers in person and over the phone by determining needs and presenting appropriate products and services
Build productive trust relationships with wholesale and retail customers
Process sales transactions accurately and consistently with policies and procedures
Follow and achieve sales goals on a monthly, quarterly, and yearly basis
Maintain precise work order files and formulas
Pull appropriate products from the sales floor or warehouse
Tint and mix products, as needed, to customer specifications
Stock shelves and set up displays
Clean store equipment
Load/unload delivery trucks
Assist in making deliveries, as needed
Maintain in-stock and presentable condition of assigned areas
Remain knowledgeable on products offered and discuss available options
Comply with inventory control procedures
Suggest ways to improve sales
Minimum Requirements
Must be at least eighteen (18) years of age
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
If internal to Sherwin-Williams, must have received at least a "meets expectations" (3) rating on most recent performance appraisal
If internal to Sherwin-Williams, must have completed all HR Cloud eLearning courses required for current position
Preferred Qualifications
Have a valid, unrestricted Driver’s License
Have at least a High School diploma or GED
Have at least one (1) year experience working in a delivery, retail, or customer service position
Have previous work experience selling paint and paint related products
Have previous work experience operating tinting and mixing equipment
Ability to read, write, comprehend, and communicate in more than one language
Ability to read, write, comprehend, and communicate in Spanish
About Us At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings, and innovative solutions make the places and spaces in our world brighter and stronger.
Benefits Life: with rewards and benefits and the flexibility to enhance your health and well-being
Career: with opportunities to learn, develop new skills, and grow your contribution
Connection: with an inclusive team and commitment to our own and broader communities
We invest and support you to create your possible.
Process to Get Started
Online Application – create a profile on the Careers page.
Digital Interview – invited to complete a video interview.
In-Store Interview – reviewed and meet with the recruitment team.
Equal Employment Opportunity Statement Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or contract.
As a VEVRAA Federal Contractor, Sherwin-Williams requests that priority referral of Protected Veterans be provided.
We will never request that a candidate provide payment, ask for financial information, or sensitive personal information such as identification numbers, date of birth, or bank account numbers during the application process.
Seniority Level Entry level
Employment Type Full‑time
Job Function Sales and Customer Service
Industries Chemical Manufacturing and Manufacturing
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Retail Store Customer Service Specialist
role at
Sherwin-Williams
Base pay range $15.45/hr - $15.45/hr
Job Description This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. They also promptly resolve any customer concerns and ensure maximum client satisfaction while staying up-to-date with product features and maintaining high quality and visual standards.
Job duties include contact with customers, including minors. Employees may have access to cash, electronic equipment, personal information, store merchandise and other items of value. A review of criminal history is required to protect the safety of customers, staff, employees, vendors, contractors, and the general public.
Responsibilities
Ensure high levels of customer satisfaction through excellent sales service
Assist customers in person and over the phone by determining needs and presenting appropriate products and services
Build productive trust relationships with wholesale and retail customers
Process sales transactions accurately and consistently with policies and procedures
Follow and achieve sales goals on a monthly, quarterly, and yearly basis
Maintain precise work order files and formulas
Pull appropriate products from the sales floor or warehouse
Tint and mix products, as needed, to customer specifications
Stock shelves and set up displays
Clean store equipment
Load/unload delivery trucks
Assist in making deliveries, as needed
Maintain in-stock and presentable condition of assigned areas
Remain knowledgeable on products offered and discuss available options
Comply with inventory control procedures
Suggest ways to improve sales
Minimum Requirements
Must be at least eighteen (18) years of age
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
If internal to Sherwin-Williams, must have received at least a "meets expectations" (3) rating on most recent performance appraisal
If internal to Sherwin-Williams, must have completed all HR Cloud eLearning courses required for current position
Preferred Qualifications
Have a valid, unrestricted Driver’s License
Have at least a High School diploma or GED
Have at least one (1) year experience working in a delivery, retail, or customer service position
Have previous work experience selling paint and paint related products
Have previous work experience operating tinting and mixing equipment
Ability to read, write, comprehend, and communicate in more than one language
Ability to read, write, comprehend, and communicate in Spanish
About Us At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings, and innovative solutions make the places and spaces in our world brighter and stronger.
Benefits Life: with rewards and benefits and the flexibility to enhance your health and well-being
Career: with opportunities to learn, develop new skills, and grow your contribution
Connection: with an inclusive team and commitment to our own and broader communities
We invest and support you to create your possible.
Process to Get Started
Online Application – create a profile on the Careers page.
Digital Interview – invited to complete a video interview.
In-Store Interview – reviewed and meet with the recruitment team.
Equal Employment Opportunity Statement Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or contract.
As a VEVRAA Federal Contractor, Sherwin-Williams requests that priority referral of Protected Veterans be provided.
We will never request that a candidate provide payment, ask for financial information, or sensitive personal information such as identification numbers, date of birth, or bank account numbers during the application process.
Seniority Level Entry level
Employment Type Full‑time
Job Function Sales and Customer Service
Industries Chemical Manufacturing and Manufacturing
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