Maxwood Furniture
Customer Care Associate & Product Specialist
Maxwood Furniture, Charleston, South Carolina, United States, 29408
Customer Care Associate & Product Specialist
Maxwood Furniture is a rapidly growing furniture company with an expanding portfolio of brands such as Max & Lily, Plank + Beam, and Maxtrix. Since launching over two decades ago, we have established multiple sales channels including our DTC websites and third-party marketplaces. We’re passionate about creating an inspiring and engaging shopping experience for our customers, bringing their home decor dreams to life with stunning, on-trend pieces.
We are seeking a new member to add to our Customer Care team. Are you ready to be a part of something amazing? We are looking for a passionate and detail-oriented Customer Service Representative to interact with our customers, answer inquiries, resolve issues, and ensure a positive experience with our products and services. The ideal candidate will have excellent communication skills, a customer-first mindset, and the ability to manage various tasks efficiently.
Responsibilities
Respond promptly and professionally to customer inquiries primarily via phone, and also through email or chat.
Provide customers with accurate product details, pricing, and availability information.
Assist customers with product selection, returns processing, and ensuring timely product deliveries.
Resolve customer complaints and assembly inquiries in a positive and helpful manner.
Troubleshoot and assist with direct-to-customer freight shipments.
Suggestive sell and upsell products during customer interactions to enhance customer satisfaction and increase sales.
Maintain meticulous attention to detail and follow-through in all tasks.
Participate in furniture assembly training as part of ongoing development.
Prioritize and complete work assignments on time.
Requirements
Strong organizational and problem‑solving abilities.
Confidence in handling customer interactions primarily over the phone, and through chat and email.
Ability to work effectively in a team environment.
Excellent verbal and written communication skills, especially regarding product inquiries, logistics, and customer account statuses.
Preferred Skills
Experience with online chat systems or direct phone sales.
Familiarity with e‑commerce platforms such as Shopify Plus.
Comfort with PowerPoint.
Experience with suggestive selling and upselling techniques.
Proficiency in Microsoft Office Suite (especially Excel).
Benefits
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible schedule
Flexible spending account
Health insurance
Life insurance
Vision insurance
Paid time off
Professional development assistance
Ability to Commute: Daniel Island, SC 29492 (Required)
Seniority level Entry level
Employment type Full-time
Job function Other
Industries Furniture and Home Furnishings Manufacturing
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We are seeking a new member to add to our Customer Care team. Are you ready to be a part of something amazing? We are looking for a passionate and detail-oriented Customer Service Representative to interact with our customers, answer inquiries, resolve issues, and ensure a positive experience with our products and services. The ideal candidate will have excellent communication skills, a customer-first mindset, and the ability to manage various tasks efficiently.
Responsibilities
Respond promptly and professionally to customer inquiries primarily via phone, and also through email or chat.
Provide customers with accurate product details, pricing, and availability information.
Assist customers with product selection, returns processing, and ensuring timely product deliveries.
Resolve customer complaints and assembly inquiries in a positive and helpful manner.
Troubleshoot and assist with direct-to-customer freight shipments.
Suggestive sell and upsell products during customer interactions to enhance customer satisfaction and increase sales.
Maintain meticulous attention to detail and follow-through in all tasks.
Participate in furniture assembly training as part of ongoing development.
Prioritize and complete work assignments on time.
Requirements
Strong organizational and problem‑solving abilities.
Confidence in handling customer interactions primarily over the phone, and through chat and email.
Ability to work effectively in a team environment.
Excellent verbal and written communication skills, especially regarding product inquiries, logistics, and customer account statuses.
Preferred Skills
Experience with online chat systems or direct phone sales.
Familiarity with e‑commerce platforms such as Shopify Plus.
Comfort with PowerPoint.
Experience with suggestive selling and upselling techniques.
Proficiency in Microsoft Office Suite (especially Excel).
Benefits
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible schedule
Flexible spending account
Health insurance
Life insurance
Vision insurance
Paid time off
Professional development assistance
Ability to Commute: Daniel Island, SC 29492 (Required)
Seniority level Entry level
Employment type Full-time
Job function Other
Industries Furniture and Home Furnishings Manufacturing
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