Benjamin Franklin Plumbing, LLC
Dispatcher
Join to apply for the
Dispatcher
role at
Benjamin Franklin Plumbing, LLC .
Responsive recruiter. Replies within 24 hours.
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Profit sharing
Vision insurance
Job Summary This position dispatches all service calls to ensure maximum scheduling efficiency without compromising client satisfaction.
Job Duties
Manages the dispatch board to keep field personnel on the move, servicing clients and generating revenue.
Makes every effort to compress call scheduling to effectively maximize productivity and revenue.
Notifies clients ahead of time without fail if the plumber is not going to arrive within the scheduled time window.
Re‑schedules appointment times at the client’s convenience as necessary.
Communicates with the Purchasing and Warehouse Coordinator to arrange efficient delivery of parts to the plumber.
Strictly adheres to the Dispatching for Profits Priority Service Schedule to ensure the “Right” plumber is sent to the “Right” appointment.
Shares responsibility to ensure that all plumbers arrive at their designated appointments on time.
Debriefs with plumbers upon completion of jobs to identify any outstanding client satisfaction issues.
Enters equipment type and age information for systems into SuccessWare.
Minimum Requirements
High school diploma or equivalent required.
Must have good computer software skills.
Prior customer service experience preferred.
Required Service Titan experience.
Required 2‑3 years minimum experience as a dispatcher in the trades.
Compensation: $25.00 – $30.00 per hour.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets its own compensation and benefits. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to Benjamin Franklin Plumbing Corporate.
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Dispatcher
role at
Benjamin Franklin Plumbing, LLC .
Responsive recruiter. Replies within 24 hours.
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Profit sharing
Vision insurance
Job Summary This position dispatches all service calls to ensure maximum scheduling efficiency without compromising client satisfaction.
Job Duties
Manages the dispatch board to keep field personnel on the move, servicing clients and generating revenue.
Makes every effort to compress call scheduling to effectively maximize productivity and revenue.
Notifies clients ahead of time without fail if the plumber is not going to arrive within the scheduled time window.
Re‑schedules appointment times at the client’s convenience as necessary.
Communicates with the Purchasing and Warehouse Coordinator to arrange efficient delivery of parts to the plumber.
Strictly adheres to the Dispatching for Profits Priority Service Schedule to ensure the “Right” plumber is sent to the “Right” appointment.
Shares responsibility to ensure that all plumbers arrive at their designated appointments on time.
Debriefs with plumbers upon completion of jobs to identify any outstanding client satisfaction issues.
Enters equipment type and age information for systems into SuccessWare.
Minimum Requirements
High school diploma or equivalent required.
Must have good computer software skills.
Prior customer service experience preferred.
Required Service Titan experience.
Required 2‑3 years minimum experience as a dispatcher in the trades.
Compensation: $25.00 – $30.00 per hour.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets its own compensation and benefits. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to Benjamin Franklin Plumbing Corporate.
#J-18808-Ljbffr