AYR Wellness Inc.
Company Description
Ayr Wellness is a leading U.S. multi‑state cannabis operator with more than 90 licensed retail locations across Florida, Massachusetts, Pennsylvania, Ohio, New Jersey, Nevada, and soon, Virginia. We cultivate, manufacture, and sell a broad portfolio of high‑quality cannabis products, proudly serving both medical patients and adult‑use consumers across our markets.
Job Summary The Intake position is the initial first point of contact for our Dispensaries. You set the tone by greeting patients and customers in person and over the phone with a positive and warm welcome. You must have strong customer service skills, an outgoing attitude, and a stellar work ethic. The Intake team member is also responsible for the cleanliness of the front desk and lobby area.
Duties and Responsibilities
Provide the highest level of customer service while interacting with patients and customers on‑site and over the phone.
Process patients and customers by validating identification and entering information into our POS system.
Operate front‑desk responsibilities such as answering phones, handling emails, checking‑in patients, and updating patient files.
Provide all new patients/customers with a brief explanation of services.
Become well‑educated with all cannabis products offered, or be willing to learn.
Manage all visitor access of vendors, contractors, etc., partnered with the Store Manager or Assistant Manager.
Act as the liaison to all departments on security needs.
Be motivated to learn and execute new tasks during downtime.
Take pride in the appearance of the store by ensuring all areas, including restrooms, are consistently clean, safe, and guest‑ready.
Qualifications
Must stay current and adhere to all policies and regulations of the state cannabis agency.
Must meet the age requirement as outlined by the state cannabis agency.
Able to pass all background checks as required by state cannabis agency.
Able to accommodate scheduling that may include varied shifts, weekends and holidays.
Maintain regular and punctual attendance.
Must be able to communicate effectively with customers/caregivers and team members.
Prior customer service experience in a hospitality, pharmacy, customer services or retail environment.
Works in a timely manner and strives to increase productivity.
Demonstrated oral and written communication capabilities.
Education High school diploma/GED required.
Experience 1–3 years working in a retail setting or inventory setting.
Competencies Customer Obessed:
Dedicated to creating a remarkable experience for both internal and external customers; builds rapport and maintains meaningful and effective relationships, building trustful, authentic connections; viewed as a good listener and easy to approach.
Relationship Building:
Shares authentic and constructive feedback in a respectful manner; builds mutual respect and trust by listening, learning, and acting with compassion to encourage others; takes responsibility for mistakes and offers impactful solutions; seeks and openly welcomes feedback for continuous improvement.
Results Oriented:
Learns quickly when facing new problems; a relentless and versatile learner, open to change, analyzes successes and failures for continuous improvement, experiments and tries anything to find solutions that support an ecosystem of knowledge; enjoys challenge of unfamiliar tasks.
Functional/Technical Skill:
Possesses functional and technical knowledge and skills to perform at a high level of accomplishment; understands how the job function supports being a force for good.
Working Conditions
Work is primarily performed in a dispensary setting. The working area may be odorous at times and loud due to fans and filtration systems, fluctuating between cold and warm temperatures.
Involves frequent contact with staff, vendors and customers; may include dealing with law enforcement and occasional state inspectors.
Physical Requirements
Able to perform general administrative activities.
Frequently operates computer/POS system and other standard office equipment such as printers, phones and photocopy machines.
Must remain in a stationary position when checking in customers or operating the register.
Constantly moves and transports dispensary products/totes up to 30 lbs. throughout the dispensary.
Ability to twist, turn, bend, stand and walk as required to perform the duties associated with functioning as a dispensary agent.
Job Restrictions Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Equal Opportunity Employment AYR Wellness is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate on the basis of race, color, religion, creed, national origin, ancestry, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, genetic information, marital status, military or veteran status, or any other protected status in accordance with applicable federal, state, and local laws.
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Job Summary The Intake position is the initial first point of contact for our Dispensaries. You set the tone by greeting patients and customers in person and over the phone with a positive and warm welcome. You must have strong customer service skills, an outgoing attitude, and a stellar work ethic. The Intake team member is also responsible for the cleanliness of the front desk and lobby area.
Duties and Responsibilities
Provide the highest level of customer service while interacting with patients and customers on‑site and over the phone.
Process patients and customers by validating identification and entering information into our POS system.
Operate front‑desk responsibilities such as answering phones, handling emails, checking‑in patients, and updating patient files.
Provide all new patients/customers with a brief explanation of services.
Become well‑educated with all cannabis products offered, or be willing to learn.
Manage all visitor access of vendors, contractors, etc., partnered with the Store Manager or Assistant Manager.
Act as the liaison to all departments on security needs.
Be motivated to learn and execute new tasks during downtime.
Take pride in the appearance of the store by ensuring all areas, including restrooms, are consistently clean, safe, and guest‑ready.
Qualifications
Must stay current and adhere to all policies and regulations of the state cannabis agency.
Must meet the age requirement as outlined by the state cannabis agency.
Able to pass all background checks as required by state cannabis agency.
Able to accommodate scheduling that may include varied shifts, weekends and holidays.
Maintain regular and punctual attendance.
Must be able to communicate effectively with customers/caregivers and team members.
Prior customer service experience in a hospitality, pharmacy, customer services or retail environment.
Works in a timely manner and strives to increase productivity.
Demonstrated oral and written communication capabilities.
Education High school diploma/GED required.
Experience 1–3 years working in a retail setting or inventory setting.
Competencies Customer Obessed:
Dedicated to creating a remarkable experience for both internal and external customers; builds rapport and maintains meaningful and effective relationships, building trustful, authentic connections; viewed as a good listener and easy to approach.
Relationship Building:
Shares authentic and constructive feedback in a respectful manner; builds mutual respect and trust by listening, learning, and acting with compassion to encourage others; takes responsibility for mistakes and offers impactful solutions; seeks and openly welcomes feedback for continuous improvement.
Results Oriented:
Learns quickly when facing new problems; a relentless and versatile learner, open to change, analyzes successes and failures for continuous improvement, experiments and tries anything to find solutions that support an ecosystem of knowledge; enjoys challenge of unfamiliar tasks.
Functional/Technical Skill:
Possesses functional and technical knowledge and skills to perform at a high level of accomplishment; understands how the job function supports being a force for good.
Working Conditions
Work is primarily performed in a dispensary setting. The working area may be odorous at times and loud due to fans and filtration systems, fluctuating between cold and warm temperatures.
Involves frequent contact with staff, vendors and customers; may include dealing with law enforcement and occasional state inspectors.
Physical Requirements
Able to perform general administrative activities.
Frequently operates computer/POS system and other standard office equipment such as printers, phones and photocopy machines.
Must remain in a stationary position when checking in customers or operating the register.
Constantly moves and transports dispensary products/totes up to 30 lbs. throughout the dispensary.
Ability to twist, turn, bend, stand and walk as required to perform the duties associated with functioning as a dispensary agent.
Job Restrictions Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Equal Opportunity Employment AYR Wellness is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate on the basis of race, color, religion, creed, national origin, ancestry, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, genetic information, marital status, military or veteran status, or any other protected status in accordance with applicable federal, state, and local laws.
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