TriHealth
Front Office Specialist and Medical Assistant-Finneytown Urgent Care
TriHealth, Cincinnati, Ohio, United States, 45208
Front Office Specialist and Medical Assistant – Finneytown Urgent Care
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Front Office Specialist and Medical Assistant – Finneytown Urgent Care
role at
TriHealth
JOB DESCRIPTION This position adheres to all of the regular responsibilities and duties of a front office specialist and medical assistant. It is cross‑trained to perform duties in both front and back office to enhance efficiency and continuity of delivery of patient care; work cooperatively within the team concept demonstrating flexibility, motivation and commitment to quality patient care.
Job Overview This position adheres to all of the regular responsibilities and duties of a front office specialist and medical assistant. It is cross‑trained to perform duties in both front and back office to enhance efficiency and continuity of delivery of patient care; work cooperatively within the team concept demonstrating flexibility, motivation and commitment to quality patient care.
Job Requirements
High School Degree
Registration
Check in triage
Vitals
Charge entry
EKG
Filing and Medical Records
1-2 years experience in a related field
Job Responsibilities
Accurately documents all care rendered to a patient and all actions taken on behalf of a patient in the patient’s medical record; supports QI processes and describes the QI process and its application per quarter per disease.
Analyzes fast claim report daily, makes corrections and proactively coordinates information to billing company. Schedules patient for next visit at the time of checkout, while maintaining front office professional appearance.
Follows JCAHO, HIPAA protocols. Appropriately triages patient calls and assures the proper disposition of calls to meet patient needs. Notifies physician with emergency complaints and demonstrates competency in clinical care protocols including 911 and HIPAA.
Access to patient information will be limited to what is necessary to perform the job.
Demonstrates proficiency in Front Office procedures: collects co‑pays, answers phone prior to voicemail, records payment and provides receipts, correctly registers patient demographics, validates demographics per visit, notifies patient of balance and offers payment plan.
Copies insurance cards.
Demonstrates proficiency in assisting with medical procedures on adults and children; maintains annual competencies. Records vital signs, weight, height, head circumference, if applicable, per visit. Maintains patient’s right to privacy, dignity and respect in all procedures and the use of the medical record.
Handles patient complaints and refers to manager as appropriate.
Other Job‑Related Information
Climbing – Rarely
Hearing: Conversation – Consistently
Hearing: Other Sounds – Frequently
Kneeling – Occasionally
Lifting 50+ Lbs. – Rarely
Lifting
Pulling – Rarely
Pushing – Occasionally
Reaching – Rarely
Sitting – Consistently
Standing – Rarely
Stooping – Occasionally
Talking – Consistently
Use of Hands – Consistently
Color Vision – Occasionally
Visual Acuity: Far – Frequently
Visual Acuity: Near – Consistently
Walking – Frequently
TriHealth SERVE Standards and ALWAYS Behaviors
Serve : Welcome everyone by making eye contact, greeting with a smile, and saying "hello"; Acknowledge when patients/guests are lost and escort them; Refrain from using cell phones for personal reasons in public spaces or patient care areas.
Excel : Recognize and take personal responsibility to address and recover from service breakdowns; Offer patients and guests priority when waiting; Work on improving quality, safety, and service.
Respect : Respect cultural and spiritual differences and honor individual preferences; Respect everyone’s opinion and contribution regardless of title/role; Speak positively about my team members and other departments in front of patients and guests.
Value : Value the time of others by striving to be on time, prepared and actively participating; Pick up trash, ensuring the physical environment is clean and safe; Be a good steward of our resources, using supplies and equipment efficiently and effectively.
Engage : Acknowledge wins and frequently thank team members and others for contributions; Show courtesy and compassion with customers, team members and the community.
Seniority Level
Entry level
Employment Type
Full-time
Job Function
Health Care Provider
Hospitals and Health Care
#J-18808-Ljbffr
Front Office Specialist and Medical Assistant – Finneytown Urgent Care
role at
TriHealth
JOB DESCRIPTION This position adheres to all of the regular responsibilities and duties of a front office specialist and medical assistant. It is cross‑trained to perform duties in both front and back office to enhance efficiency and continuity of delivery of patient care; work cooperatively within the team concept demonstrating flexibility, motivation and commitment to quality patient care.
Job Overview This position adheres to all of the regular responsibilities and duties of a front office specialist and medical assistant. It is cross‑trained to perform duties in both front and back office to enhance efficiency and continuity of delivery of patient care; work cooperatively within the team concept demonstrating flexibility, motivation and commitment to quality patient care.
Job Requirements
High School Degree
Registration
Check in triage
Vitals
Charge entry
EKG
Filing and Medical Records
1-2 years experience in a related field
Job Responsibilities
Accurately documents all care rendered to a patient and all actions taken on behalf of a patient in the patient’s medical record; supports QI processes and describes the QI process and its application per quarter per disease.
Analyzes fast claim report daily, makes corrections and proactively coordinates information to billing company. Schedules patient for next visit at the time of checkout, while maintaining front office professional appearance.
Follows JCAHO, HIPAA protocols. Appropriately triages patient calls and assures the proper disposition of calls to meet patient needs. Notifies physician with emergency complaints and demonstrates competency in clinical care protocols including 911 and HIPAA.
Access to patient information will be limited to what is necessary to perform the job.
Demonstrates proficiency in Front Office procedures: collects co‑pays, answers phone prior to voicemail, records payment and provides receipts, correctly registers patient demographics, validates demographics per visit, notifies patient of balance and offers payment plan.
Copies insurance cards.
Demonstrates proficiency in assisting with medical procedures on adults and children; maintains annual competencies. Records vital signs, weight, height, head circumference, if applicable, per visit. Maintains patient’s right to privacy, dignity and respect in all procedures and the use of the medical record.
Handles patient complaints and refers to manager as appropriate.
Other Job‑Related Information
Climbing – Rarely
Hearing: Conversation – Consistently
Hearing: Other Sounds – Frequently
Kneeling – Occasionally
Lifting 50+ Lbs. – Rarely
Lifting
Pulling – Rarely
Pushing – Occasionally
Reaching – Rarely
Sitting – Consistently
Standing – Rarely
Stooping – Occasionally
Talking – Consistently
Use of Hands – Consistently
Color Vision – Occasionally
Visual Acuity: Far – Frequently
Visual Acuity: Near – Consistently
Walking – Frequently
TriHealth SERVE Standards and ALWAYS Behaviors
Serve : Welcome everyone by making eye contact, greeting with a smile, and saying "hello"; Acknowledge when patients/guests are lost and escort them; Refrain from using cell phones for personal reasons in public spaces or patient care areas.
Excel : Recognize and take personal responsibility to address and recover from service breakdowns; Offer patients and guests priority when waiting; Work on improving quality, safety, and service.
Respect : Respect cultural and spiritual differences and honor individual preferences; Respect everyone’s opinion and contribution regardless of title/role; Speak positively about my team members and other departments in front of patients and guests.
Value : Value the time of others by striving to be on time, prepared and actively participating; Pick up trash, ensuring the physical environment is clean and safe; Be a good steward of our resources, using supplies and equipment efficiently and effectively.
Engage : Acknowledge wins and frequently thank team members and others for contributions; Show courtesy and compassion with customers, team members and the community.
Seniority Level
Entry level
Employment Type
Full-time
Job Function
Health Care Provider
Hospitals and Health Care
#J-18808-Ljbffr