O'Reilly Auto Parts
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Retail Service Specialist
role at
O'Reilly Auto Parts
Bilingual candidates encouraged to apply.
Key Responsibilities
Lead store team to provide excellent customer service to retail and professional customers.
Supervise customer service levels on the retail showroom and execute customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.).
Ensure the telephone is answered in accordance with company policy.
Process buy online/ship to store, hub and store-to-store transfers, and DC add orders in a timely manner, contacting customers upon shipment arrival as needed.
Handle special orders and outside purchases efficiently, following procedures and using the electronic outside purchase order ledger.
Process retail customer returns and exchanges efficiently and courteously; issue refunds accurately and ensure returned merchandise is staged properly.
Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.
Communicate Zipline messages; complete Image Maker and merchandising tasks as delegated.
Ensure team members adhere to posted work schedule, manage approvals of changes, and clock in/out per policy.
Perform store opening/closing duties, day-end procedures, money/deposit verification, bank deposits, security alarm management, and vehicle lock-down.
All other duties as assigned.
Qualifications
Required:
Strong communication skills; ability to obtain RSS Certification.
Desired:
Retail sales experience, preferably in auto parts; automotive systems and repair knowledge; ASE Certification; fluency in multiple languages (Spanish highly desired).
Benefits & Compensation
Competitive wages & paid time off.
Stock purchase plan & 401(k) with employer contributions starting day one.
Medical, dental, & vision insurance with optional FSA.
Team member health/wellbeing programs.
Tuition educational assistance programs.
Opportunities for career growth.
O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry, sex, sexual orientation, gender identity, pregnancy, age (40 and over), veteran status, military service, physical or mental disability, genetic information or another protected status as defined by local, state, or federal law, as applicable.
Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to rar@oreillyauto.com or call (800) 471-7431.
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Retail Service Specialist
role at
O'Reilly Auto Parts
Bilingual candidates encouraged to apply.
Key Responsibilities
Lead store team to provide excellent customer service to retail and professional customers.
Supervise customer service levels on the retail showroom and execute customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc.).
Ensure the telephone is answered in accordance with company policy.
Process buy online/ship to store, hub and store-to-store transfers, and DC add orders in a timely manner, contacting customers upon shipment arrival as needed.
Handle special orders and outside purchases efficiently, following procedures and using the electronic outside purchase order ledger.
Process retail customer returns and exchanges efficiently and courteously; issue refunds accurately and ensure returned merchandise is staged properly.
Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store.
Communicate Zipline messages; complete Image Maker and merchandising tasks as delegated.
Ensure team members adhere to posted work schedule, manage approvals of changes, and clock in/out per policy.
Perform store opening/closing duties, day-end procedures, money/deposit verification, bank deposits, security alarm management, and vehicle lock-down.
All other duties as assigned.
Qualifications
Required:
Strong communication skills; ability to obtain RSS Certification.
Desired:
Retail sales experience, preferably in auto parts; automotive systems and repair knowledge; ASE Certification; fluency in multiple languages (Spanish highly desired).
Benefits & Compensation
Competitive wages & paid time off.
Stock purchase plan & 401(k) with employer contributions starting day one.
Medical, dental, & vision insurance with optional FSA.
Team member health/wellbeing programs.
Tuition educational assistance programs.
Opportunities for career growth.
O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry, sex, sexual orientation, gender identity, pregnancy, age (40 and over), veteran status, military service, physical or mental disability, genetic information or another protected status as defined by local, state, or federal law, as applicable.
Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to rar@oreillyauto.com or call (800) 471-7431.
#J-18808-Ljbffr