Waters
Principal Analyst (SAP) – Customer Service/Service Management
Waters, Milford, Massachusetts, us, 01757
Overview
Waters Corporation is seeking a
strategic and technically adept Principal Analyst (SAP)
to lead the design, implementation, and optimization of
SAP S/4HANA Customer Service processes . This role will partner with business leaders, IT teams, and external advisors to define architecture strategies that enable seamless integration, scalability, and minimal disruption during M&A transitions. Responsibilities
Define
end-to-end process
for Customer Service aligned with business objectives. Provide
technical leadership
during fit-gap analysis, system testing, and cutover planning. Ensure
integration with SAP modules
(FI/CO, MM, PP) and external systems. Develop strategies for
data migration, master data harmonization, and process alignment . Guarantee
scalability, security, and performance
of integrated solutions. Design and validate
integration of touchpoints
between core ERP and boundary systems. Support
configuration and data flow mapping
across systems. Collaborate with
data governance teams
to ensure data quality and compliance. Partner with
business process owners and IT leads
to gathering requirements and validating solutions. Define
cutover strategies , including ramp-down, cutover window, and ramp-up plans. Facilitate
technical workshops and design reviews
with stakeholders. Qualifications
8+ years
of experience in SAP Customer Service (CS) solution design and implementation. Strong knowledge of
Customer Service processes : Equipment, Functional Location, Service Contract Management, Service Orders, Pricing, Billing, and Revenue Recognition. Deep expertise in
SAP S/4HANA modules
(Sales & Distribution, Customer Service Management) and related applications. Preferred experience in
Order-to-Cash (O2C)
processes, Pricing, Billing, Credit Management, and Returns. Integration experience with
FI/CO, MM, and PP Familiarity with
SAP RAR
and
SAP BRIM
(subscription and usage-based billing) is a plus. Bachelor’s degree in computer science, Information Systems, or related field. Company Description
Waters Corporation (NYSE:WAT) is a global leader in analytical instruments, separations technologies, and software, serving the life, materials, food, and environmental sciences for over 65 years. Our Company helps ensure the efficacy of medicines, the safety of food and the purity of water, and the quality and sustainability of products used every day. In over 100 countries, our 7,600+ passionate employees collaborate with customers in laboratories, manufacturing sites, and hospitals to accelerate the benefits of pioneering science. Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.
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Waters Corporation is seeking a
strategic and technically adept Principal Analyst (SAP)
to lead the design, implementation, and optimization of
SAP S/4HANA Customer Service processes . This role will partner with business leaders, IT teams, and external advisors to define architecture strategies that enable seamless integration, scalability, and minimal disruption during M&A transitions. Responsibilities
Define
end-to-end process
for Customer Service aligned with business objectives. Provide
technical leadership
during fit-gap analysis, system testing, and cutover planning. Ensure
integration with SAP modules
(FI/CO, MM, PP) and external systems. Develop strategies for
data migration, master data harmonization, and process alignment . Guarantee
scalability, security, and performance
of integrated solutions. Design and validate
integration of touchpoints
between core ERP and boundary systems. Support
configuration and data flow mapping
across systems. Collaborate with
data governance teams
to ensure data quality and compliance. Partner with
business process owners and IT leads
to gathering requirements and validating solutions. Define
cutover strategies , including ramp-down, cutover window, and ramp-up plans. Facilitate
technical workshops and design reviews
with stakeholders. Qualifications
8+ years
of experience in SAP Customer Service (CS) solution design and implementation. Strong knowledge of
Customer Service processes : Equipment, Functional Location, Service Contract Management, Service Orders, Pricing, Billing, and Revenue Recognition. Deep expertise in
SAP S/4HANA modules
(Sales & Distribution, Customer Service Management) and related applications. Preferred experience in
Order-to-Cash (O2C)
processes, Pricing, Billing, Credit Management, and Returns. Integration experience with
FI/CO, MM, and PP Familiarity with
SAP RAR
and
SAP BRIM
(subscription and usage-based billing) is a plus. Bachelor’s degree in computer science, Information Systems, or related field. Company Description
Waters Corporation (NYSE:WAT) is a global leader in analytical instruments, separations technologies, and software, serving the life, materials, food, and environmental sciences for over 65 years. Our Company helps ensure the efficacy of medicines, the safety of food and the purity of water, and the quality and sustainability of products used every day. In over 100 countries, our 7,600+ passionate employees collaborate with customers in laboratories, manufacturing sites, and hospitals to accelerate the benefits of pioneering science. Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state, and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status, or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.
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