Saint Alphonsus
Patient Service Representative Float Pool PT
Saint Alphonsus, Boise, Idaho, United States, 83708
Patient Service Representative Float Pool PT
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Saint Alphonsus
Be among the first 25 applicants. 3 days ago.
Description At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care.
Employment Type Part time
Shift Day Shift
Hours Work 20 hours per week. Typical hours from 7:00 AM to 6:00 PM, with weekend availability required.
Position Overview As a Patient Service Representative in the Clerical Float Pool, you will play a significant part in creating a great experience for patients and their families. You will work in partnership with physicians and clinical staff to take care of patients’ administrative needs.
Responsibilities
Check in patients for appointments, collect co‑pays, answer telephones, take accurate messages, schedule appointments, and check insurance eligibility.
Use the electronic medical record (EPIC) to update required information.
Provide a friendly, detail‑oriented, and empathetic customer service experience.
Communicate effectively with patients and families.
Make independent decisions while maintaining service quality.
Essential Functions
Knows, understands, incorporates, and demonstrates the Organization's Mission, Vision, and Values in behaviors, practices, and decisions.
Protects patients’ rights by maintaining confidentiality of personal and financial information and follows guidelines for HIPAA regulations.
Maintains operations by following policies and procedures and reports needed changes.
Additional Duties
Acknowledge and greet patients immediately, providing a positive customer service experience.
Register patients for appointments and complete paperwork.
Verify and update existing patient and insurance information.
Keep patient appointments on schedule by notifying provider of patient’s arrival.
Inform patients immediately of delays, explain why, and the anticipated wait time.
Collect, record, and communicate to patients their responsible balances for visit, diagnostic testing, supplies, etc.
Maintain knowledge of different payer practices and deductibles.
Assist patients with all aspects of Financial Assistance paperwork.
Control credit extended to patients via a payment plan.
Maintain business office inventory and equipment and order supplies.
Maintain a neat work area including the reception area.
Follow Cash Control Policy and Procedure and balance daily financial activities; ensure collection of payments at time of service.
Qualifications
High School Diploma or equivalent preferred.
Previous customer service experience required. Healthcare experience preferred. Electronic health record (EHR) experience a plus. Medical terminology preferred.
Experience with process improvement or lean philosophy preferred.
About Saint Alphonsus
Colleagues enjoy competitive compensation with a full benefits package and opportunity for growth throughout SAHS and Trinity Health.
Visit www.saintalphonsus.org/careers to learn more about the benefits, culture and career development opportunities available to you at Saint Alphonsus Health System.
EEO Commitment Saint Alphonsus and Trinity Health are committed to promoting diversity in its workforce and to providing an inclusive work environment where everyone is treated with fairness, dignity and respect. We are an equal opportunity employer and prohibit discrimination against any individual with regard to race, color, religion, gender, marital status, national origin, age, disability, sexual orientation, or any other characteristic protected by law. Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Seniority Level Entry level
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–
Saint Alphonsus
Be among the first 25 applicants. 3 days ago.
Description At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care.
Employment Type Part time
Shift Day Shift
Hours Work 20 hours per week. Typical hours from 7:00 AM to 6:00 PM, with weekend availability required.
Position Overview As a Patient Service Representative in the Clerical Float Pool, you will play a significant part in creating a great experience for patients and their families. You will work in partnership with physicians and clinical staff to take care of patients’ administrative needs.
Responsibilities
Check in patients for appointments, collect co‑pays, answer telephones, take accurate messages, schedule appointments, and check insurance eligibility.
Use the electronic medical record (EPIC) to update required information.
Provide a friendly, detail‑oriented, and empathetic customer service experience.
Communicate effectively with patients and families.
Make independent decisions while maintaining service quality.
Essential Functions
Knows, understands, incorporates, and demonstrates the Organization's Mission, Vision, and Values in behaviors, practices, and decisions.
Protects patients’ rights by maintaining confidentiality of personal and financial information and follows guidelines for HIPAA regulations.
Maintains operations by following policies and procedures and reports needed changes.
Additional Duties
Acknowledge and greet patients immediately, providing a positive customer service experience.
Register patients for appointments and complete paperwork.
Verify and update existing patient and insurance information.
Keep patient appointments on schedule by notifying provider of patient’s arrival.
Inform patients immediately of delays, explain why, and the anticipated wait time.
Collect, record, and communicate to patients their responsible balances for visit, diagnostic testing, supplies, etc.
Maintain knowledge of different payer practices and deductibles.
Assist patients with all aspects of Financial Assistance paperwork.
Control credit extended to patients via a payment plan.
Maintain business office inventory and equipment and order supplies.
Maintain a neat work area including the reception area.
Follow Cash Control Policy and Procedure and balance daily financial activities; ensure collection of payments at time of service.
Qualifications
High School Diploma or equivalent preferred.
Previous customer service experience required. Healthcare experience preferred. Electronic health record (EHR) experience a plus. Medical terminology preferred.
Experience with process improvement or lean philosophy preferred.
About Saint Alphonsus
Colleagues enjoy competitive compensation with a full benefits package and opportunity for growth throughout SAHS and Trinity Health.
Visit www.saintalphonsus.org/careers to learn more about the benefits, culture and career development opportunities available to you at Saint Alphonsus Health System.
EEO Commitment Saint Alphonsus and Trinity Health are committed to promoting diversity in its workforce and to providing an inclusive work environment where everyone is treated with fairness, dignity and respect. We are an equal opportunity employer and prohibit discrimination against any individual with regard to race, color, religion, gender, marital status, national origin, age, disability, sexual orientation, or any other characteristic protected by law. Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Seniority Level Entry level
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