twiceasnice Recruiting
L2 Field Technician
Location:
Charlotte, NC/Remote work options after training Salary:
$60,000 - $75,000 + Benefits Benefits:
Medical, Dental, Simple IRA w/match, Holidays, PTO, Travel Reimbursement Job Type:
Full-Time Typical Hours:
Mon-Fri; 40 hrs. (Flexible) Travel:
up to 50% local (day travel) only Start Date:
ASAP Sponsorship not available
L2 Field Technician Description Our client, a North Carolina–based Managed IT Services provider, is seeking a skilled L2 Field Technician to support their client base in the Charlotte area. This role blends onsite client support with remote help desk work and is ideal for a customer-focused technician who thrives in an MSP environment. You will support client infrastructure across Microsoft 365, Active Directory, networking, and end-user systems, while exercising strong judgment around onsite vs. remote resolution. The ideal candidate is technically capable, highly organized, and confident working independently in client-facing situations. This is an exciting opportunity with a small, agile, and growing company that will invest in your success by providing the technical training necessary to become an expert in the field.
Note: During the first two weeks, this role will require daily attendance to the Winston-Salem office to support onboarding and training.
L2 Field Technician Responsibilities
Provide onsite and remote technical support to external clients
Resolve 5–10 support tickets per day
Manage and support Microsoft 365, Active Directory, Azure, and end-user systems
Troubleshoot desktops, servers, networking, printing, and peripheral hardware
Perform onsite hardware installations and new client onboardings
Configure and deploy workstations, servers, and networking equipment
Identify when onsite visits are required and optimize travel efficiency
Interface with vendors for hardware and warranty support
Maintain accurate documentation, procedures, and client records
L2 Field Technician Qualifications
3+ years of IT support experience required (MSP experience strongly preferred)
Strong working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPNs, wireless) required
Proficiency with Active Directory and Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive) required
Experience installing, configuring, and supporting end-user hardware and servers required
Excellent communication skills with a strong customer service mindset required
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Charlotte, NC/Remote work options after training Salary:
$60,000 - $75,000 + Benefits Benefits:
Medical, Dental, Simple IRA w/match, Holidays, PTO, Travel Reimbursement Job Type:
Full-Time Typical Hours:
Mon-Fri; 40 hrs. (Flexible) Travel:
up to 50% local (day travel) only Start Date:
ASAP Sponsorship not available
L2 Field Technician Description Our client, a North Carolina–based Managed IT Services provider, is seeking a skilled L2 Field Technician to support their client base in the Charlotte area. This role blends onsite client support with remote help desk work and is ideal for a customer-focused technician who thrives in an MSP environment. You will support client infrastructure across Microsoft 365, Active Directory, networking, and end-user systems, while exercising strong judgment around onsite vs. remote resolution. The ideal candidate is technically capable, highly organized, and confident working independently in client-facing situations. This is an exciting opportunity with a small, agile, and growing company that will invest in your success by providing the technical training necessary to become an expert in the field.
Note: During the first two weeks, this role will require daily attendance to the Winston-Salem office to support onboarding and training.
L2 Field Technician Responsibilities
Provide onsite and remote technical support to external clients
Resolve 5–10 support tickets per day
Manage and support Microsoft 365, Active Directory, Azure, and end-user systems
Troubleshoot desktops, servers, networking, printing, and peripheral hardware
Perform onsite hardware installations and new client onboardings
Configure and deploy workstations, servers, and networking equipment
Identify when onsite visits are required and optimize travel efficiency
Interface with vendors for hardware and warranty support
Maintain accurate documentation, procedures, and client records
L2 Field Technician Qualifications
3+ years of IT support experience required (MSP experience strongly preferred)
Strong working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPNs, wireless) required
Proficiency with Active Directory and Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive) required
Experience installing, configuring, and supporting end-user hardware and servers required
Excellent communication skills with a strong customer service mindset required
#J-18808-Ljbffr