Audiology Assistant (Part-Time) - Otolaryngology

* Provides assistance during patient appointments with the following: further counseling on items such as hearing aid orientation (insertion/removal of device, use/charging of devices), connectivity between hearing aid devices and patient’s personal devices (i.e., cell-phones) and routine hearing aid cleaning.* Manages walk-in patient for device repairs and checks independently as well as assists patients on the telephone for device troubleshooting.* Works with audiology team to answer and triage patient phone calls, tasks, emails and EPIC InBasket requests across audiology providers/practices.* Prepares all documents related to hearing aid and cochlear implant fittings.* Monitors and observes the clinical schedule to ensure both audiology and coordinated audiology/otology appointments are scheduled appropriately in accordance with departmental procedures.* Obtains insurance information/referral forms/orders as appropriate.* Verifies hearing aid benefits as appropriate.* Oversees the scanning of ear canals during appointments for earmold and hearing aid orders.* Maintains the hearing aid and cochlear implant database.* Verifies that all payments are entered correctly into EPIC for the audiology division.* Coordinates ordering and monitoring of supplies, equipment, mail and related operational services as needed for the Audiology Division.* May serve patients to check-in/check-out/schedule appointments.* Manages paperwork for all orders and repairs for devices (hearing aids, cochlear implants, osseo-integrated devices, etc.).* Manages of the scanning of all miscellaneous paperwork into EMR.* Maintains required skills/competencies and participates in in-services, staff programs, continuing education and cross-training programs according to established standards.* Prepares custom reports as directed by management.* Coordinates staff services, interoffice activities, schedules, programs and related administrative needs.* Performs other duties as assigned.* Basic Life Support certification must be obtained within one month of hire date.* Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).* Holds current certification in patient care field and required specialty.Washington University in St. Louis' collective success is significantly attributed to the passion and outstanding efforts of our community. Our staff, faculty and trainees are committed to excellence and dedicated to carrying out our missions of research, teaching and patient care.WashU prides itself on being a place where people matter, and serious work is done. Our people work together in an inclusive community that celebrates diverse perspectives, collaboration and innovation. We are a community of individuals inspired to work together to develop big ideas and tackle challenging problems.We value the well-being of our people. WashU strives to create a positive employee experience where staff, faculty and trainees thrive, both personally and professionally. Our employees find meaning, connection and vitality in their work and life with a healthy work-life balance and support to learn, grow and make an impact at WashU, the community and the world.**Useful Links****Accommodation**If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.**Regulatory Postings**Know Your Rights: Workplace Discrimination is Illegal Poster(; ) #J-18808-Ljbffr