Lush Fresh Handmade Cosmetics
Part Time Floor Leader - Mall of America
Lush Fresh Handmade Cosmetics, Bloomington, Minnesota, United States
Part Time Floor Leader - Mall of America
Weekly: 20-29 hours Overview
As a Floor Leader, you'll play a vital role in supporting the Store Management Team across all areas of the business. This includes driving sales and opening/closing the store, analyzing sales results, and leading training sessions. Together with fellow leaders, you'll help ensure operational excellence, a great customer experience, a motivated staff, and overall store performance. Your day-to-day will be spent on the shop floor, leading and inspiring a team of sales associates to achieve and exceed their goals, fostering a culture of positivity and teamwork. Responsibilities
Driving Sales:
Utilize the StoreForce dashboard results to coach the sales team, adjust the shop floor structure to meet/exceed sales goals, own your results, and celebrate achievements with the team. Customer Experience:
Deliver a world-class customer experience on the shop floor, including product demonstrations; observe and listen to consultations, collaborate with your team, and strive to exceed daily sales goals. Building the Brand:
Educate customers on Lush brand values and our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in-store and through community engagement. Product Passion:
Increase product knowledge and make informed product recommendations for customer needs. Team Involvement
Development:
Train and coach Sales Ambassadors on effective sales techniques and product knowledge to improve performance, support team growth, and increase sales. Seek feedback and opportunities to improve. Diversity, Equity, Inclusion, and Belonging:
Encourage open communication and promote DEIB, fostering belonging and collaboration. Operational Excellence
Cash Handling and Store Opening/Closing:
Manage transactions, opening/closing procedures, cash reconciliation, nightly deposits, and store security. As required, take deposits to the bank. Time and Attendance:
Model punctuality, monitor breaks, and keep the team informed with daily communications to ensure preparedness. Visuals and Merchandising:
Maintain a clean, organized, and visually appealing store. Stock and Inventory:
Train the team on inventory best practices and use Visual Merchandising guidelines to adjust displays based on sales. Policies and Procedures:
Ensure adherence to company standards for opening/closing, product integrity, respectful workplace, and health and safety. Qualifications
Required: Minimum 1 year of experience in customer service and sales Cash handling and opening/closing procedures Supervisory experience involving coaching, feedback, and training Problem-solving in day-to-day customer service Experience in a fast-paced team environment Knowledge and passion for skincare, natural beauty, and ethical business Flexible schedule including evenings, weekends, and holidays Preferred: Experience with consultation-based customer service models Experience analyzing sales metrics Experience in skincare or cosmetics DEIB or social justice training Fluency in Spanish, French, or other languages Pay
$17.60 per hour Best of luck on your job search. Follow us to learn more! Equal Employment Opportunity
Lush Handmade Cosmetics is an equal opportunity employer. We do not discriminate on protected grounds.
#J-18808-Ljbffr
Weekly: 20-29 hours Overview
As a Floor Leader, you'll play a vital role in supporting the Store Management Team across all areas of the business. This includes driving sales and opening/closing the store, analyzing sales results, and leading training sessions. Together with fellow leaders, you'll help ensure operational excellence, a great customer experience, a motivated staff, and overall store performance. Your day-to-day will be spent on the shop floor, leading and inspiring a team of sales associates to achieve and exceed their goals, fostering a culture of positivity and teamwork. Responsibilities
Driving Sales:
Utilize the StoreForce dashboard results to coach the sales team, adjust the shop floor structure to meet/exceed sales goals, own your results, and celebrate achievements with the team. Customer Experience:
Deliver a world-class customer experience on the shop floor, including product demonstrations; observe and listen to consultations, collaborate with your team, and strive to exceed daily sales goals. Building the Brand:
Educate customers on Lush brand values and our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in-store and through community engagement. Product Passion:
Increase product knowledge and make informed product recommendations for customer needs. Team Involvement
Development:
Train and coach Sales Ambassadors on effective sales techniques and product knowledge to improve performance, support team growth, and increase sales. Seek feedback and opportunities to improve. Diversity, Equity, Inclusion, and Belonging:
Encourage open communication and promote DEIB, fostering belonging and collaboration. Operational Excellence
Cash Handling and Store Opening/Closing:
Manage transactions, opening/closing procedures, cash reconciliation, nightly deposits, and store security. As required, take deposits to the bank. Time and Attendance:
Model punctuality, monitor breaks, and keep the team informed with daily communications to ensure preparedness. Visuals and Merchandising:
Maintain a clean, organized, and visually appealing store. Stock and Inventory:
Train the team on inventory best practices and use Visual Merchandising guidelines to adjust displays based on sales. Policies and Procedures:
Ensure adherence to company standards for opening/closing, product integrity, respectful workplace, and health and safety. Qualifications
Required: Minimum 1 year of experience in customer service and sales Cash handling and opening/closing procedures Supervisory experience involving coaching, feedback, and training Problem-solving in day-to-day customer service Experience in a fast-paced team environment Knowledge and passion for skincare, natural beauty, and ethical business Flexible schedule including evenings, weekends, and holidays Preferred: Experience with consultation-based customer service models Experience analyzing sales metrics Experience in skincare or cosmetics DEIB or social justice training Fluency in Spanish, French, or other languages Pay
$17.60 per hour Best of luck on your job search. Follow us to learn more! Equal Employment Opportunity
Lush Handmade Cosmetics is an equal opportunity employer. We do not discriminate on protected grounds.
#J-18808-Ljbffr