Wilderness Resort
Wilderness - Wisconsin Dells, WI, 511 E Adams St, Wisconsin Dells, Wisconsin, United States of America
Job Description Wilderness Resort in Wisconsin Dells is America's Largest Waterpark Resort! The Wilderness provides a fun, safe, and memorable experience to guests and employees alike. We are a family‑owned resort proud of guest satisfaction and treating employees like family. We strive for excellence and a lasting positive impact on our team.
Join the Wilderness Family for a rewarding employment experience! #WeAreFamily
The Wilderness Resort is seeking hardworking, dependable, enthusiastic, customer‑service driven individuals to join our fast‑paced team! Employees enjoy great benefits, amenity use, and more.
The
Guest Services Associate
is responsible for registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guest accounts, making and confirming reservations, and presenting statements and collecting payments from departing guests. This role is part‑or full‑time with day, night, and weekend availability.
Essential duties and responsibilities include but are not limited to:
Ensure superior guest services as dictated in Guest Services training.
Greet, register, and assign rooms to guests of the hotel.
Verify guest's credit card, establish how the guest will pay for the accommodations, and if necessary, obtain a deposit and a copy of the guest's I.D.
Keep records of room availability and guest accounts manually or by using computers.
Compute bills, collect payments, and make change for guests.
Perform simple booking activities such as balancing cash accounts.
Issue room keys and direct guests to their room.
Review accounts and charges with guests during the checkout process.
Post charges for rooms, food & beverage, and all other miscellaneous charges.
Transmit and receive messages using telephone, cell phone, or radio.
Contact appropriate department when guests have special requests, requirements, or needs.
Responsible for cash banks.
Communicate with guests and other managers in order to ensure coordination of hotel activities.
All other duties as assigned by management.
Wilderness Resort is an Equal Opportunity Employer
#J-18808-Ljbffr
Job Description Wilderness Resort in Wisconsin Dells is America's Largest Waterpark Resort! The Wilderness provides a fun, safe, and memorable experience to guests and employees alike. We are a family‑owned resort proud of guest satisfaction and treating employees like family. We strive for excellence and a lasting positive impact on our team.
Join the Wilderness Family for a rewarding employment experience! #WeAreFamily
The Wilderness Resort is seeking hardworking, dependable, enthusiastic, customer‑service driven individuals to join our fast‑paced team! Employees enjoy great benefits, amenity use, and more.
The
Guest Services Associate
is responsible for registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guest accounts, making and confirming reservations, and presenting statements and collecting payments from departing guests. This role is part‑or full‑time with day, night, and weekend availability.
Essential duties and responsibilities include but are not limited to:
Ensure superior guest services as dictated in Guest Services training.
Greet, register, and assign rooms to guests of the hotel.
Verify guest's credit card, establish how the guest will pay for the accommodations, and if necessary, obtain a deposit and a copy of the guest's I.D.
Keep records of room availability and guest accounts manually or by using computers.
Compute bills, collect payments, and make change for guests.
Perform simple booking activities such as balancing cash accounts.
Issue room keys and direct guests to their room.
Review accounts and charges with guests during the checkout process.
Post charges for rooms, food & beverage, and all other miscellaneous charges.
Transmit and receive messages using telephone, cell phone, or radio.
Contact appropriate department when guests have special requests, requirements, or needs.
Responsible for cash banks.
Communicate with guests and other managers in order to ensure coordination of hotel activities.
All other duties as assigned by management.
Wilderness Resort is an Equal Opportunity Employer
#J-18808-Ljbffr