Mecklenburg County Government
Library Associate - Teen Services
Mecklenburg County Government, Charlotte, North Carolina, United States, 28245
Library Associate - TeenServices Charlotte Mecklenburg Library – Independence Regional Library
“Follow your calling, Find your career” Please apply by 1/15/2026 Hiring Range: $20.00 - $25.00 This is a non-exempt (hourly) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job. Schedule: Full Time 40 hours per week, Benefit Eligible M-F 8:00am – 5:00pm Works one evening per week 11:00a - 8:00pm Rotating weekends Location:
Independence Regional Library, 6000 Conference Drive, Charlotte, NC 28212 Independence Regional Library serves a diverse population in the Southeast Charlotte area. This role is a TeenServices Library Associate position located across the street from East Mecklenburg High School. The branch sees a high volume of afterschool teen customers during the school year. In addition to standard library tasks, the selected candidate, working with the Teen Services Librarian, will be responsible for the creation, planning, and delivery of dynamic programming for ages 12-18. The Library Associate also represents the library in the community, facilitates outreach, and fosters collaborative partnerships with local organizations. The Library Associate works within the branch to create a welcoming environment for all. Responsibilities include circulation tasks, staffing service points, and assisting customers of all ages with resources, employment, and technology. The ideal candidate is a highly collaborative and flexible team player with the ability to work independently and exercise sound judgment. Position Summary
Perform professional and technical library work in one or more specific library programs such as Adult, Teens, Youth, Reference Services, or Library Systems Administration. The Library Associate delivers a high level of quality library services ensuring the provision of value-added experiences for all customers. Essential Functions
Perform circulation activities Provide service desk coverage Create and deliver programs to age-appropriate audiences Assist with managing teen volunteers Prepare program reports Provide research assistance to customers Utilize integrated library systems software Assist customers at several service points Train and assist customers on various library policies, procedures, and processes Maintain library’s collection of materials Assist with volunteer management Promote and market library’s programs; collaborate with Marketing and Communication to generate flyers and materials pertaining to programs Minimum Qualifications
Experience: Minimum of two years of library, retail, computer, or customer service experience. Education: High School Diploma or equivalent. Education/Experience: Combination of relevant education and relevant experience accepted? Yes. Preferred Qualifications
Bilingual – Spanish communication skills (speaking, listening, reading, and writing) Experience working with teens Knowledge, Skills, and Abilities
Knowledge of: Alpha-numeric sorting systems; Various library systems; Telephone etiquette; Young adult literature and developmental stages of teenagers. Skills: Technology adeptness; Excellent interpersonal and customer service skills; Excellent time management skills with attention to detail. Abilities: Adaptability – maintaining effectiveness when experiencing major changes in responsibilities or environment; communication – clearly conveying information to individuals or groups; collaboration – working effectively and cooperatively with others; technical/professional knowledge and skills – achieving a satisfactory level of technical and professional skill or knowledge in position-related areas; work standards – setting high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence. Computer Skills
Proficient in various computer applications including Microsoft Office Suite. Work Environment
Works in a shared office setting with moderate noise. Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
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“Follow your calling, Find your career” Please apply by 1/15/2026 Hiring Range: $20.00 - $25.00 This is a non-exempt (hourly) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job. Schedule: Full Time 40 hours per week, Benefit Eligible M-F 8:00am – 5:00pm Works one evening per week 11:00a - 8:00pm Rotating weekends Location:
Independence Regional Library, 6000 Conference Drive, Charlotte, NC 28212 Independence Regional Library serves a diverse population in the Southeast Charlotte area. This role is a TeenServices Library Associate position located across the street from East Mecklenburg High School. The branch sees a high volume of afterschool teen customers during the school year. In addition to standard library tasks, the selected candidate, working with the Teen Services Librarian, will be responsible for the creation, planning, and delivery of dynamic programming for ages 12-18. The Library Associate also represents the library in the community, facilitates outreach, and fosters collaborative partnerships with local organizations. The Library Associate works within the branch to create a welcoming environment for all. Responsibilities include circulation tasks, staffing service points, and assisting customers of all ages with resources, employment, and technology. The ideal candidate is a highly collaborative and flexible team player with the ability to work independently and exercise sound judgment. Position Summary
Perform professional and technical library work in one or more specific library programs such as Adult, Teens, Youth, Reference Services, or Library Systems Administration. The Library Associate delivers a high level of quality library services ensuring the provision of value-added experiences for all customers. Essential Functions
Perform circulation activities Provide service desk coverage Create and deliver programs to age-appropriate audiences Assist with managing teen volunteers Prepare program reports Provide research assistance to customers Utilize integrated library systems software Assist customers at several service points Train and assist customers on various library policies, procedures, and processes Maintain library’s collection of materials Assist with volunteer management Promote and market library’s programs; collaborate with Marketing and Communication to generate flyers and materials pertaining to programs Minimum Qualifications
Experience: Minimum of two years of library, retail, computer, or customer service experience. Education: High School Diploma or equivalent. Education/Experience: Combination of relevant education and relevant experience accepted? Yes. Preferred Qualifications
Bilingual – Spanish communication skills (speaking, listening, reading, and writing) Experience working with teens Knowledge, Skills, and Abilities
Knowledge of: Alpha-numeric sorting systems; Various library systems; Telephone etiquette; Young adult literature and developmental stages of teenagers. Skills: Technology adeptness; Excellent interpersonal and customer service skills; Excellent time management skills with attention to detail. Abilities: Adaptability – maintaining effectiveness when experiencing major changes in responsibilities or environment; communication – clearly conveying information to individuals or groups; collaboration – working effectively and cooperatively with others; technical/professional knowledge and skills – achieving a satisfactory level of technical and professional skill or knowledge in position-related areas; work standards – setting high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence. Computer Skills
Proficient in various computer applications including Microsoft Office Suite. Work Environment
Works in a shared office setting with moderate noise. Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
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