CGS Federal (Contact Government Services)
Senior Help Desk Technician
CGS Federal (Contact Government Services), Austin, Texas, us, 78716
Compensation
Base pay range: $40,000–$80,000 per year.
Job Overview
CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services for end users including senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA).
Employment Type
Full Time
Department
Help Desk
Responsibilities Backup/Restoration admin/support
File Server support
User Account/Mailbox administration
Software/Hardware installation
Handheld device installation, troubleshooting, and support
Remote User setup, support, and troubleshooting
End‑user training
Creation of procedural documentation
Creation of spreadsheets/databases for tracking purposes
Record and update required information for all IT‑related tickets utilizing ITIL
Creation of Incident work‑log entries
Accurately answer user support questions of software and hardware in the EOUSA office environment
Maintain Account Management forms for new and departed users per Government policy and procedures
Produce proactive reports, trending analysis, service level reporting, process consultation and application of ITIL best practices
Conduct and maintain accountable IT inventories such as laptops, desktops, tablet PCs, printers, MFPs’ accessories, IT supplies, etc. using spreadsheets
Provide desk‑side training for new employees and staff on accessing and using standard desktop applications (e‑Mail, Microsoft Office, etc.) and research database applications
Submit weekly status reports and monthly surveys
Set up and support conference and training rooms for presentations including audio systems, video systems, A/V distribution systems, computer hardware and software, control programming, microphones, amplifiers, encrypted wireless microphone systems, digital recording and computer/video interface
Utilize online meeting applications such as Adobe Connect to support hardware set‑up of microphones and webcams, set‑up operations for audio mixing boards, and facilitate, monitor, and record online meeting sessions
Qualifications One year or more Adobe Connect or related online meeting center set‑up experience
ITIL Foundations certification
Change Management experience
Active DOD clearance of Level 6 Public Trust or above
Benefits Health, Dental, and Vision
Life Insurance
401k
Flexible Spending Account (Health, Dependent Care, and Commuter)
Paid Time Off and Observance of State/Federal Holidays
Seniority Level
Not Applicable
Job Function
Information Technology
Industries
Transportation, Logistics, Supply Chain and Storage
Equal Opportunity Employer
Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Contact Information
Email: info@cgsfederal.com
#J-18808-Ljbffr
Base pay range: $40,000–$80,000 per year.
Job Overview
CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services for end users including senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA).
Employment Type
Full Time
Department
Help Desk
Responsibilities Backup/Restoration admin/support
File Server support
User Account/Mailbox administration
Software/Hardware installation
Handheld device installation, troubleshooting, and support
Remote User setup, support, and troubleshooting
End‑user training
Creation of procedural documentation
Creation of spreadsheets/databases for tracking purposes
Record and update required information for all IT‑related tickets utilizing ITIL
Creation of Incident work‑log entries
Accurately answer user support questions of software and hardware in the EOUSA office environment
Maintain Account Management forms for new and departed users per Government policy and procedures
Produce proactive reports, trending analysis, service level reporting, process consultation and application of ITIL best practices
Conduct and maintain accountable IT inventories such as laptops, desktops, tablet PCs, printers, MFPs’ accessories, IT supplies, etc. using spreadsheets
Provide desk‑side training for new employees and staff on accessing and using standard desktop applications (e‑Mail, Microsoft Office, etc.) and research database applications
Submit weekly status reports and monthly surveys
Set up and support conference and training rooms for presentations including audio systems, video systems, A/V distribution systems, computer hardware and software, control programming, microphones, amplifiers, encrypted wireless microphone systems, digital recording and computer/video interface
Utilize online meeting applications such as Adobe Connect to support hardware set‑up of microphones and webcams, set‑up operations for audio mixing boards, and facilitate, monitor, and record online meeting sessions
Qualifications One year or more Adobe Connect or related online meeting center set‑up experience
ITIL Foundations certification
Change Management experience
Active DOD clearance of Level 6 Public Trust or above
Benefits Health, Dental, and Vision
Life Insurance
401k
Flexible Spending Account (Health, Dependent Care, and Commuter)
Paid Time Off and Observance of State/Federal Holidays
Seniority Level
Not Applicable
Job Function
Information Technology
Industries
Transportation, Logistics, Supply Chain and Storage
Equal Opportunity Employer
Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Contact Information
Email: info@cgsfederal.com
#J-18808-Ljbffr