Adventist Health
Telephone Operator - Per Diem - Variable Shift - Ukiah Valley
Adventist Health, Ukiah, California, United States, 95482
About the Company
Adventist Health Ukiah Valley has been deeply connected to the community we serve since 1956. We are a 50‑bed acute care medical center, level IV trauma center, level II intensive care nursery services, extensive physical rehabilitation program, outpatient surgery and diagnostic center, and advanced wound care center. Ukiah is a unique small town known for its rich character, arts, vineyards, and natural surroundings, and is located just two hours north of San Francisco and 45 minutes from the Pacific Coast.
Job Summary Operates the telephone switchboard console, overhead paging system, two‑way radio, alpha/numeric paging unit, and wall alarm panels. Answers calls courteously and promptly, connects callers to their requested destination, and provides appropriate information and assistance as needed. Performs light clerical functions and occasionally trains new employees.
Job Requirements
High School Education/GED or equivalent: Preferred
Associate’s/Technical Degree or equivalent combination of education/related experience: Preferred
Customer service call center experience: Preferred
Essential Functions
Answers incoming telephone calls and provides information when requested, utilizing excellent customer service skills and professional telephone etiquette at all times.
Operates the paging system in accordance with established procedures and acts as a dispatcher between hospital personnel and security when the security office is closed.
Monitors calls to ensure they have been properly followed through; monitors all alarm panels, telephones, two‑way radio, and fax located in the department; documents any malfunctions or alarm activations and notifies designated personnel or departments as required; verifies and updates on‑call lists.
Assists with admitting patients as needed, ensuring patient information is maintained, current, and correct; sorts and distributes mail as needed.
Orients, instructs, mentors, and develops personnel on job duties, assignments, opportunities, and activities of the department as it relates to their position and their relationship with other departments or staff as needed.
Performs other job‑related duties as assigned.
Organizational Requirements Adventist Health is committed to the safety and wellbeing of our associates and patients. All associates must receive required vaccinations as a condition of employment, and annually thereafter when applicable. Medical and religious exemptions may apply. Adventist Health participates in E‑Verify. By applying, you acknowledge that you have accessed and read the E‑Verify Participation and Right to Work notices.
About Us Adventist Health is a faith‑based, nonprofit, integrated health system serving more than 100 communities on the West Coast and Hawaii with over 440 sites of care, including 27 acute care facilities. Founded on Adventist heritage and values, Adventist Health provides care in hospitals, clinics, home care, and hospice agencies in both rural and urban communities. Our compassionate and talented team of more than 38,000 includes employees, physicians, medical staff, and volunteers driven in pursuit of one mission: living God’s love by inspiring health, wholeness, and hope.
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Job Summary Operates the telephone switchboard console, overhead paging system, two‑way radio, alpha/numeric paging unit, and wall alarm panels. Answers calls courteously and promptly, connects callers to their requested destination, and provides appropriate information and assistance as needed. Performs light clerical functions and occasionally trains new employees.
Job Requirements
High School Education/GED or equivalent: Preferred
Associate’s/Technical Degree or equivalent combination of education/related experience: Preferred
Customer service call center experience: Preferred
Essential Functions
Answers incoming telephone calls and provides information when requested, utilizing excellent customer service skills and professional telephone etiquette at all times.
Operates the paging system in accordance with established procedures and acts as a dispatcher between hospital personnel and security when the security office is closed.
Monitors calls to ensure they have been properly followed through; monitors all alarm panels, telephones, two‑way radio, and fax located in the department; documents any malfunctions or alarm activations and notifies designated personnel or departments as required; verifies and updates on‑call lists.
Assists with admitting patients as needed, ensuring patient information is maintained, current, and correct; sorts and distributes mail as needed.
Orients, instructs, mentors, and develops personnel on job duties, assignments, opportunities, and activities of the department as it relates to their position and their relationship with other departments or staff as needed.
Performs other job‑related duties as assigned.
Organizational Requirements Adventist Health is committed to the safety and wellbeing of our associates and patients. All associates must receive required vaccinations as a condition of employment, and annually thereafter when applicable. Medical and religious exemptions may apply. Adventist Health participates in E‑Verify. By applying, you acknowledge that you have accessed and read the E‑Verify Participation and Right to Work notices.
About Us Adventist Health is a faith‑based, nonprofit, integrated health system serving more than 100 communities on the West Coast and Hawaii with over 440 sites of care, including 27 acute care facilities. Founded on Adventist heritage and values, Adventist Health provides care in hospitals, clinics, home care, and hospice agencies in both rural and urban communities. Our compassionate and talented team of more than 38,000 includes employees, physicians, medical staff, and volunteers driven in pursuit of one mission: living God’s love by inspiring health, wholeness, and hope.
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