Housekeeper

Overview A hotel housekeeping job involves maintaining high standards of cleanliness and comfort in all areas of a hotel, primarily guest rooms and public spaces. Key responsibilities include detailed cleaning tasks, restocking supplies, reporting maintenance issues, and providing courteous guest service.

Key Duties and Responsibilities

Cleaning and Sanitizing Guest Rooms:

This is the primary duty, involving sweeping, mopping, vacuuming carpets, dusting all surfaces (furniture, fixtures, high-touch areas like remotes and light switches), and cleaning windows.

Bathroom Maintenance:

Thoroughly cleaning and disinfecting toilets, sinks, showers, and tubs, and ensuring mirrors are streak-free.

Linen Management:

Stripping beds, changing linens, and making beds according to hotel standards. This also includes replacing used towels, bath mats, and washcloths.

Restocking Supplies:

Replenishing guest room amenities such as toiletries (soap, shampoo), coffee supplies, and general items like toilet paper and stationery.

Waste Disposal:

Emptying trash receptacles and replacing garbage bags in all areas.

Public Area Upkeep:

In some roles, housekeepers are responsible for cleaning common areas like lobbies, hallways, elevators, and public restrooms, which includes vacuuming, polishing surfaces, and ensuring a presentable appearance.

Reporting and Communication:

Identifying and reporting any maintenance issues, damages, or equipment malfunctions (e.g., a burnt-out light bulb, a broken faucet) to supervisors or the maintenance department. They also communicate room status (clean, occupied, dirty) to the front desk.

Guest Interaction:

Responding to guest requests and inquiries in a professional and timely manner, such as providing extra towels or an additional bed.

Safety and Security:

Following all health and safety protocols, handling lost and found items according to hotel procedures, and maintaining the confidentiality and security of guest rooms.

Required Skills and Qualifications

Attention to Detail:

A crucial skill to ensure the highest standards of cleanliness and guest satisfaction.

Physical Stamina:

The job is physically demanding, requiring the ability to perform repetitive tasks such as bending, lifting, standing, and walking for extended periods.

Time Management:

The ability to prioritize tasks efficiently to clean a set number of rooms within a tight schedule.

Communication Skills:

Strong verbal skills to interact effectively with guests and team members.

Knowledge of Cleaning:

Familiarity with proper cleaning techniques, chemicals, and equipment, while adhering to health and safety regulations.

Integrity and Discretion:

Housekeepers work in private spaces and must be trustworthy and professional.

Teamwork:

The role often requires collaboration with other housekeepers, front desk staff, and the maintenance crew.

Flexibility:

Ability to work various shifts, including weekends and holidays, based on the hotel's operational needs.

Previous experience in housekeeping or a similar hospitality role is often preferred, but the hotel will provide on-the-job training.

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