Inn of the Mountain Gods Resort and Casino
H6660 STEWARD
Inn of the Mountain Gods Resort and Casino, Mescalero, New Mexico, United States, 88340
Summary of Position
Performs stewarding daily shift duties of cleanliness and sanitation in accordance with company, industry, and governmental guidelines. Responsible for machine and/or manual ware washing of all china, glass, flatware, pots, pans, trays, cooking utensils and cutting boards, and organization and storage of cleaned items. Responsible for floor cleaning and maintenance of assigned Food & Beverage outlets, garbage maintenance, disposal and recycling procedures. Performs job in accordance with safety and health standards and regulations.
Key Responsibilities and Performance/Behaviors
Ability
- Can explain and demonstrate Hospitality Behaviors and Performance Standards. Understands where to get the information needed to complete tasks to standard. Can explain and demonstrate technical skills used to complete tasks to standard. Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard. Understands how to take ownership of problems and solve them when solutions may not be available. Can explain how to request help from others when needed to complete task or goal. Has complete knowledge and can tell others of IMGR&C products and services.
Performance
- Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOPs and task lists. Responds to obstacles; finds new ways to reach desired end results. In absence of guidance, acts and takes charge to respond to guest or internal customer needs. Responds to change by quickly applying talent and skills in a positive way to succeed. Supports achievement of Quality Goal; "Do it right the first time." Acts to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair. Makes suggestions to improve performance.
Behavior
- Behavior meets IMGR&C standards (Mission, Values, Hospitality Behaviors, and Customer Recovery Skills). Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Respects individuality of others; continues to communicate in order to work together. Speaks positively about guests, other team members and our business in all situations on and off property. Treats others with respect in all situations.
Service
- Serves others. Identifies and can communicate needs of guests and others. Takes quick action to serve others in a way that meets/exceeds their needs. Identifies ways to improve individual or team’s service to others. Provides service outside job responsibilities if needed to help resort succeed. Takes ownership of guest problem(s) until it is solved.
Professionalism
- Meets IMGR&C Appearance standards. Professionally supports IMGR&C reputation and image in all situations, on and off property.
Attendance
- Meets IMG&C policy for attendance. Informs supervisor of future absence as far in advance as possible.
Communication
- Provides information others need to succeed, in time for them to use it. Shares with next shift the information needed for them to succeed. Listens to others without interruption; acts on their feedback when possible. Asks questions to better understand expectations of others. Reports all guest complaints and compliments to Supervisor or Manager. Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards.
Team Work
- Puts Success of team ahead of personal success. Helps other team members succeed without being asked. Takes action to resolve conflict between individuals. Helps other departments achieve success. Reports ideas to increase team success and guest satisfaction to Supervisor or Manager. Does whatever is necessary to help department and resort success. Contributes ideas that support progress and success at shift, team and departmental meetings.
Essential Duties and Responsibilities
include proper training on all Food & Beverage Division equipment; compliance with health codes; daily attendance for Stewarding Department pre-shift meetings; adherence to standards regarding dishwashing machines; dish rack responsibilities; flatware sorting and storage; pot washing duties; pot floor and mat duties; maintenance of storage areas; garbage maintenance and recycling; daily closing duties; notification of faulty equipment; reporting safety and health problems; check‑out with supervisor before clocking out; other duties as assigned; adherence to all regulatory, departmental and casino policies and procedures.
Education and/or Experience Requirements
High School Diploma or General Education Degree (GED).
Must pass a pre‑employment drug screening and criminal background investigation.
Mescalero Apache Tribal preference; bicultural experience preferred.
Must have proven record of dependability.
Adheres to all regulatory, departmental, and resort policies and procedures.
Physical Demands Represents duties requiring frequent standing, walking, use of hands, reaching, stooping, kneeling, crouching, or crawling; lifting items weighing 50 pounds or more.
Work Environment High noise level. Exposure to second‑hand smoke. May be subject to high stress environments.
Approvals Date: _________________________
____________________________________
Team Member Signature
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
Industries Gambling Facilities and Casinos
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Key Responsibilities and Performance/Behaviors
Ability
- Can explain and demonstrate Hospitality Behaviors and Performance Standards. Understands where to get the information needed to complete tasks to standard. Can explain and demonstrate technical skills used to complete tasks to standard. Can explain or demonstrate the behavioral values or standards needed to complete tasks to standard. Understands how to take ownership of problems and solve them when solutions may not be available. Can explain how to request help from others when needed to complete task or goal. Has complete knowledge and can tell others of IMGR&C products and services.
Performance
- Performance meets expected end results and standards in Key Responsibilities and those listed on technical / operational SOPs and task lists. Responds to obstacles; finds new ways to reach desired end results. In absence of guidance, acts and takes charge to respond to guest or internal customer needs. Responds to change by quickly applying talent and skills in a positive way to succeed. Supports achievement of Quality Goal; "Do it right the first time." Acts to protect and preserve property of IMGR&C. All areas, equipment and furnishings are kept exceptionally neat, clean and in good repair. Makes suggestions to improve performance.
Behavior
- Behavior meets IMGR&C standards (Mission, Values, Hospitality Behaviors, and Customer Recovery Skills). Approaches all activities with enthusiasm and encourages enthusiasm from others. Chooses a positive approach in all situations. Respects individuality of others; continues to communicate in order to work together. Speaks positively about guests, other team members and our business in all situations on and off property. Treats others with respect in all situations.
Service
- Serves others. Identifies and can communicate needs of guests and others. Takes quick action to serve others in a way that meets/exceeds their needs. Identifies ways to improve individual or team’s service to others. Provides service outside job responsibilities if needed to help resort succeed. Takes ownership of guest problem(s) until it is solved.
Professionalism
- Meets IMGR&C Appearance standards. Professionally supports IMGR&C reputation and image in all situations, on and off property.
Attendance
- Meets IMG&C policy for attendance. Informs supervisor of future absence as far in advance as possible.
Communication
- Provides information others need to succeed, in time for them to use it. Shares with next shift the information needed for them to succeed. Listens to others without interruption; acts on their feedback when possible. Asks questions to better understand expectations of others. Reports all guest complaints and compliments to Supervisor or Manager. Reports all situations to Supervisor or Manager where resort grounds or equipment do not meet IMGR&C standards.
Team Work
- Puts Success of team ahead of personal success. Helps other team members succeed without being asked. Takes action to resolve conflict between individuals. Helps other departments achieve success. Reports ideas to increase team success and guest satisfaction to Supervisor or Manager. Does whatever is necessary to help department and resort success. Contributes ideas that support progress and success at shift, team and departmental meetings.
Essential Duties and Responsibilities
include proper training on all Food & Beverage Division equipment; compliance with health codes; daily attendance for Stewarding Department pre-shift meetings; adherence to standards regarding dishwashing machines; dish rack responsibilities; flatware sorting and storage; pot washing duties; pot floor and mat duties; maintenance of storage areas; garbage maintenance and recycling; daily closing duties; notification of faulty equipment; reporting safety and health problems; check‑out with supervisor before clocking out; other duties as assigned; adherence to all regulatory, departmental and casino policies and procedures.
Education and/or Experience Requirements
High School Diploma or General Education Degree (GED).
Must pass a pre‑employment drug screening and criminal background investigation.
Mescalero Apache Tribal preference; bicultural experience preferred.
Must have proven record of dependability.
Adheres to all regulatory, departmental, and resort policies and procedures.
Physical Demands Represents duties requiring frequent standing, walking, use of hands, reaching, stooping, kneeling, crouching, or crawling; lifting items weighing 50 pounds or more.
Work Environment High noise level. Exposure to second‑hand smoke. May be subject to high stress environments.
Approvals Date: _________________________
____________________________________
Team Member Signature
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
Industries Gambling Facilities and Casinos
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