MCI Careers
Contact Center Representative I (Entry-Level) at MCI Careers Las Cruces, NM
MCI Careers, Las Cruces, New Mexico, United States, 88005
Overview
Contact Center Representative I (Entry-Level) at MCI Careers. Las Cruces, NM. LOCATION: Las Cruces, NM; JOB TYPE: Full-Time; PAY TYPES: Hourly + Bonus. APPLICATION DETAILS: No Resume Required, Entry-Level. MCI is a tech-enabled business services company with a strong call center footprint and operations across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) solutions across various industries. Our contact centers include on-site and remote agents, using technology to enhance customer journeys, drive scalability and reduce costs. We are committed to fostering a environment where professionals can build careers and access development opportunities. We are hiring entry-level Call Center Representatives to support inbound and outbound customer service and sales campaigns for a diverse range of clients. You will engage with customers over the phone, answer questions, resolve concerns, and identify opportunities to introduce products and services. This is a great opportunity for individuals with a positive attitude and strong people skills. If you have worked in customer-facing roles such as retail, hospitality, or food service, we encourage you to apply. Position Responsibilities
What does someone in this role actually do? In this role, you handle inbound and outbound calls, supporting customer service, technical support, and customer sales interactions. You will interact with hundreds of customers each week across the country to resolve issues, sell products and services, and ensure a best-in-class customer experience. You will be a confident, fully engaged team player dedicated to a positive and enthusiastic outlook each day. Handle inbound and outbound calls in a friendly, timely, and professional manner Resolve customer issues effectively, aiming for first-call resolution Research internal systems to locate missing information and collaborate with other departments as needed Accurately document customer interactions and process claims Engage in solution-focused conversations to identify the best options for customers Follow scripts, policies, and procedures while using training resources to provide accurate information Maintain confidentiality and handle sensitive information appropriately Escalate complex issues to supervisors or specialized teams when necessary Attend training sessions and team meetings to stay up to date on systems and procedures Adhere to assigned schedules and attendance expectations Candidate Qualifications
Wonder if you are a good fit for this position? We provide comprehensive training, so positive, driven, and confident applicants are encouraged to apply. This role emphasizes building relationships and applying training knowledge to customer outcomes. Ideal candidates are highly motivated, energetic, and dedicated. Qualifications Must be 18 years or older High school diploma or equivalent Strong communication and organizational skills Typing speed of at least 20 words per minute Basic knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook) Familiarity with Windows operating systems Dependable and punctual with strong time management Ability to troubleshoot and follow up on customer issues Strong problem-solving and conflict resolution skills Customer-focused with empathy, patience, and professionalism Able to multitask, stay focused, and work independently Team-oriented with a collaborative mindset Comfortable in a fast-paced, dynamic environment Excellent interpersonal skills and the ability to build rapport with customers and colleagues Conditions of Employment
All MCI Locations:
Must be authorized to work in the country where the job is based. Subject to the program and location of the position Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. Compensation & Benefits
What You Can Expect from MCI:
Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, with various benefits and incentives to support and reward team members. Paid Time Off:
Earn PTO and paid holidays Incentives & Rewards:
Contests with cash bonuses and prizes Health Benefits:
Medical, dental, and vision coverage after 60 days for full-time employees; MEC medical plans after 30 days for all employees (benefits vary by location) Retirement Savings:
Retirement savings programs, where available Disability Insurance:
Short-term disability coverage Life Insurance:
Life insurance options Supplemental Insurance:
Accident and critical illness insurance Career Growth:
Opportunities for internal promotions Paid Training:
Training while earning a paycheck Fun, Engaging Work Environment:
Team-oriented culture Casual Dress Code:
Comfortable attire Compensation & Benefits that Fit Your Life
MCI tailors offerings to fit the needs of our diverse team across locations. Benefits may vary by geography, but the core commitment remains: reward effort, provide growth opportunities, and create an environment where every employee feels valued. If you’re ready to join a company that recognizes your contributions, apply today. Physical Requirements
This job operates in a professional office environment. The role is largely sedentary and requires sitting/standing for extended periods while using a computer and headset. You will operate a computer and office equipment (phone, copier, printer). Occasional movement within the office to accomplish tasks may be required, including reaching, lifting up to forty (40) pounds. Reasonable Accommodation
Consistent with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations when requested by a qualified applicant or employee with a disability, unless undue hardship would result. If accommodations are needed, please contact Human Resources. Diversity and Equality
At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, customers, and community. All employment is based on merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any applicant or employee on the basis of age, ancestry, color, family care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, disability, political affiliation, protected veteran status, race, religion, sex, pregnancy, sexual orientation, or any other characteristic protected by applicable laws.
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Contact Center Representative I (Entry-Level) at MCI Careers. Las Cruces, NM. LOCATION: Las Cruces, NM; JOB TYPE: Full-Time; PAY TYPES: Hourly + Bonus. APPLICATION DETAILS: No Resume Required, Entry-Level. MCI is a tech-enabled business services company with a strong call center footprint and operations across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) solutions across various industries. Our contact centers include on-site and remote agents, using technology to enhance customer journeys, drive scalability and reduce costs. We are committed to fostering a environment where professionals can build careers and access development opportunities. We are hiring entry-level Call Center Representatives to support inbound and outbound customer service and sales campaigns for a diverse range of clients. You will engage with customers over the phone, answer questions, resolve concerns, and identify opportunities to introduce products and services. This is a great opportunity for individuals with a positive attitude and strong people skills. If you have worked in customer-facing roles such as retail, hospitality, or food service, we encourage you to apply. Position Responsibilities
What does someone in this role actually do? In this role, you handle inbound and outbound calls, supporting customer service, technical support, and customer sales interactions. You will interact with hundreds of customers each week across the country to resolve issues, sell products and services, and ensure a best-in-class customer experience. You will be a confident, fully engaged team player dedicated to a positive and enthusiastic outlook each day. Handle inbound and outbound calls in a friendly, timely, and professional manner Resolve customer issues effectively, aiming for first-call resolution Research internal systems to locate missing information and collaborate with other departments as needed Accurately document customer interactions and process claims Engage in solution-focused conversations to identify the best options for customers Follow scripts, policies, and procedures while using training resources to provide accurate information Maintain confidentiality and handle sensitive information appropriately Escalate complex issues to supervisors or specialized teams when necessary Attend training sessions and team meetings to stay up to date on systems and procedures Adhere to assigned schedules and attendance expectations Candidate Qualifications
Wonder if you are a good fit for this position? We provide comprehensive training, so positive, driven, and confident applicants are encouraged to apply. This role emphasizes building relationships and applying training knowledge to customer outcomes. Ideal candidates are highly motivated, energetic, and dedicated. Qualifications Must be 18 years or older High school diploma or equivalent Strong communication and organizational skills Typing speed of at least 20 words per minute Basic knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook) Familiarity with Windows operating systems Dependable and punctual with strong time management Ability to troubleshoot and follow up on customer issues Strong problem-solving and conflict resolution skills Customer-focused with empathy, patience, and professionalism Able to multitask, stay focused, and work independently Team-oriented with a collaborative mindset Comfortable in a fast-paced, dynamic environment Excellent interpersonal skills and the ability to build rapport with customers and colleagues Conditions of Employment
All MCI Locations:
Must be authorized to work in the country where the job is based. Subject to the program and location of the position Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. Compensation & Benefits
What You Can Expect from MCI:
Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, with various benefits and incentives to support and reward team members. Paid Time Off:
Earn PTO and paid holidays Incentives & Rewards:
Contests with cash bonuses and prizes Health Benefits:
Medical, dental, and vision coverage after 60 days for full-time employees; MEC medical plans after 30 days for all employees (benefits vary by location) Retirement Savings:
Retirement savings programs, where available Disability Insurance:
Short-term disability coverage Life Insurance:
Life insurance options Supplemental Insurance:
Accident and critical illness insurance Career Growth:
Opportunities for internal promotions Paid Training:
Training while earning a paycheck Fun, Engaging Work Environment:
Team-oriented culture Casual Dress Code:
Comfortable attire Compensation & Benefits that Fit Your Life
MCI tailors offerings to fit the needs of our diverse team across locations. Benefits may vary by geography, but the core commitment remains: reward effort, provide growth opportunities, and create an environment where every employee feels valued. If you’re ready to join a company that recognizes your contributions, apply today. Physical Requirements
This job operates in a professional office environment. The role is largely sedentary and requires sitting/standing for extended periods while using a computer and headset. You will operate a computer and office equipment (phone, copier, printer). Occasional movement within the office to accomplish tasks may be required, including reaching, lifting up to forty (40) pounds. Reasonable Accommodation
Consistent with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations when requested by a qualified applicant or employee with a disability, unless undue hardship would result. If accommodations are needed, please contact Human Resources. Diversity and Equality
At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, customers, and community. All employment is based on merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any applicant or employee on the basis of age, ancestry, color, family care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, disability, political affiliation, protected veteran status, race, religion, sex, pregnancy, sexual orientation, or any other characteristic protected by applicable laws.
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